1 / 7

Firefighter Resources

Firefighter Resources. Before you call. Reboot and try again Try it on another workstation Test your Internet connection Was it working yesterday? Is this a new workstation? Write down the entire error Know the module (scan, search, index) and what function you were attempting to perform.

bathsheba-leonard
Download Presentation

Firefighter Resources

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Firefighter Resources

  2. Before you call . . . • Reboot and try again • Try it on another workstation • Test your Internet connection • Was it working yesterday? • Is this a new workstation? • Write down the entire error • Know the module (scan, search, index) and what function you were attempting to perform

  3. Crystal Reports Errors • Install Crystal runtime • update.halfile.com • Your version <=9 • download Crystal 9 runtime • Your version > 9 • Download matching version • Crystal 10 or Crystal XI

  4. Crytal Reports Errors • Does it work on another station? • Could a drive mapping be missing • Does it work for some records and not others? • Could you have a bad formula? • Unusual or unexpected data on a record?

  5. Troubleshoot Printing • 99% of the time not a halFILE issue • Can you print a test page? • Are you using the latest PCL driver? • Are you using a driver that matches your exact printer model? • Can Imaging Professional print the image?

  6. Troubleshoot Scanning • 99% of the time not a halFILE issue • Power off scanner and workstation • Will Imaging Professional or Kofax VCDemo scan the document? • Does it pass the diagnostics in control panel scanners and cameras? • Will it scan flatbed? • Does it need to be cleaned? • Check those cables !!!

  7. Common Errors • Error 429 or 430 ActiveX . . . • Apply workstation components from Administrator-Tools-Options • Run update service • Error 0 • Get latest Kofax Viewer from update service or switch to Imaging Viewer in Administrator-Tools-Options • SQL Server does not exist or access denied • SQL Server started on server? • Windows firewall enabled?

More Related