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Chapter 8 Management Essentials

Chapter 8 Management Essentials. Diversity. __________ : variety of people and their backgrounds, experiences, opinions, religions, ages, talents, and abilities. Stereotypes are generalizations that individuals make about particular groups that ……………………

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Chapter 8 Management Essentials

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  1. Chapter 8 Management Essentials

  2. Diversity __________: variety of people and their backgrounds, experiences, opinions, religions, ages, talents, and abilities. • Stereotypes are generalizations that individuals make about particular groups that …………………… • ___________is a general attitude toward a person, group, or org. on the basis of judgments unrelated to abilities. • Many groups of people, however, have common beliefs, such as religion, or share common ways of acting. These groups have ____________________to do some things based on their beliefs and their habits. • Managers should set a climate in which employees honor cultural tendencies and break down _________________. 8.1 Chapter 8 | Management Essentials

  3. Diversity (cont.) • Managers should _____________ expected employee behavior. A manager who encourages and honors diversity helps to establish ………………………………………………………………… • Encouraging positive cross-cultural interaction, or meaningful communication among employees from _____________ and ______________, helps break down stereotypes and prejudices, and improves the workplace environment. 8.1 Chapter 8 | Management Essentials

  4. Respectful Workplaces Two critical aspects of a positive work environment are __________________ and ____________for all employees. • ______________happens when slurs or other verbal or physical conduct related to a person’s: • 1. 5. • 2. 6. • 3. 7. • 4. • ______________ are legally liable for maintaining a harassment-free environment. 8.1 Chapter 8 | Management Essentials

  5. Teamwork • ___________________uses each member’s strengths, so the group has more success working together than working alone. • Benefits of teamwork: • 1. • 2. • 3. • 4. 8.1 Chapter 8 | Management Essentials

  6. Leadership _____________: to inspire and motivate employees to support the vision of an organization. Good leaders demonstrate these behaviors: • 1. Provide ____________ • 2. _________ consistently • 3. ___________ others • 4. _________ others • 5. ____ and develop others • 6. Anticipate ___________ • 7. Foster ___________ • ________ skills are also known as interpersonal skills. 8.2 Chapter 8 | Management Essentials

  7. Motivation _______________ is comprised of the reasons why a person takes action or behaves in a certain way. • A leader ____________________ other people through his or her own actions every day. • __________ motivation: personal drive to do your best with or without rewards • _____________ motivation: drive to do well comes from desire for rewards (paychecks, bonuses) • Professionalism is the combination of the knowledge, skills, ………………………………………………. 8.2 Chapter 8 | Management Essentials

  8. Problem Solving Successful managers recognize a problem when it occurs. Then they: • Define the problem. • Determine the ____________. • Determine _________ solutions and consequences. • Select the best ____________. • Develop an ____________ plan. • _____________ the action plan. • ______________ the problem and solution for future reference. 8.2 Chapter 8 | Management Essentials

  9. Professional Development _____________________________is the sum of activities a person performs to meet goals and/or to further his or her career. • Managers must keep pace with ____________ in the workplace. • Continuous learning is key to…………………………………………………………….. 8.2 Chapter 8 | Management Essentials

  10. Ethics ___________ are a set of moral values that a society holds. • Ethics are typically based on the principles of …………………………………………………….. • _____________________serve as guiding principles that effective leaders use in setting the professional tone and behavior in their operations. • Many establishments have created written codes of ethics. These codes act as …………………………………………………….. (p. 490) 8.2 Chapter 8 | Management Essentials

  11. Organizational Goals __________ are statements of desired results. Management uses them to measure actual performance within an organization. • ______________goals provide structure for an operation, and help evaluate the operation’s progress. • An _____________ is a specific description or statement of what a manager wants to achieve. • A __________ statement describes what an organization wants to become and why it exists. • A ____________ statement refines the vision statement by stating the purpose of the organization to employees and customers. 8.2 Chapter 8 | Management Essentials

  12. Job Descriptions A_________________is a document that defines the work involved in a particular assignment or position. (p. 501) • Many job descriptions also include ……………. and …………………… for holding the position. • Positions that are exempt (managers, chefs) from the ____________________________(FLSA) are not paid overtime or minimum wage (they are salaried) 8.3 Chapter 8 | Management Essentials

  13. InterviewingJob Applicants • The process of selecting and interviewing applicants is strictly regulated by laws that protect the _____ rights of job applicants. • To avoid charges of discrimination, employers should use …………………………………………………………. • Questions that can’t be asked during interview: • 1. 5. • 2. 6. • 3. 7. • 4. 8. 8.3 Chapter 8 | Management Essentials

  14. InterviewingJob Applicants (cont.) • Interviewers need to keep all job requirements and interview questions ………………………………………. • The ……………………………………………..(EEOC) and other government agencies enforce laws that ensure everyone, regardless of race, age, gender, religion, national origin, color, or ability/disability, gets a fair chance at any job opening. 8.3 Chapter 8 | Management Essentials

  15. InterviewingJob Applicants (cont.) • Hiring tools used by managers include: • 1. • 2. • 3. • Some applicants go through a series of interviews as part of the screening process for a job. This is known as…………………………interviewing. 8.3 Chapter 8 | Management Essentials

  16. Lawful Hiring Practices • Managers for restaurant or foodservice operations need to know the____________environment in which they operate. • Antidiscrimination laws can impact ………………………………………………………………… • A __________________ policy means that no violation is forgiven. • The Fair Labor Standards Act (FLSA), established protections related to __________ and ___________. • Child labor laws restrict the hours _________employees can work and the type of work they can do. 8.3 Chapter 8 | Management Essentials

  17. Onboarding _________________ is the process that a company uses to integrate new employees into an organization. • Onboarding programs give companies a better chance at making sure the people they hire ………………………. • There are typically four phases of onboarding: • 1. • 2. • 3. • 4. 8.3 Chapter 8 | Management Essentials

  18. Orientation _________________________is the process that helps new employees learn about the procedures and policies of the operation and introduces them to their coworkers. • The type of orientation employees receive depends on the __________of the organization. • Orientation programs usually have two focuses: providing information about the __________and providing information about the ___________. • An ___________________ manual contains general information about employment, including company policies, rules and procedures, employee benefits, and other topics related to the company. 8.3 Chapter 8 | Management Essentials

  19. Training Training improves the skill, knowledge, and attitude of employees and encourages employees ………………………………………………………………… • Training should: • Improve _________ of work • Promote employee ____________ • Keep employees ____________ • Create __________ to help organization grow • ______________: when employees learn the functions of another job within the operation making them more productive. 8.4 Chapter 8 | Management Essentials

  20. Training (cont.) • On-the-job training (OJT) is appropriate for teaching skills that are easily demonstrated and involves ____________ ____________________________________________ • Before trainers can demonstrate a task, they themselves must be able …………………………………….. • Group training is usually the most practical choice when many …………………………………………….. • Benefit of group training: • Training is ________ (everyone hears the same thing) • Encourages __________ discussion 8.4 Chapter 8 | Management Essentials

  21. Performance Appraisals • An employee _________________________is a formal evaluation of a person’s work performance over a specific period of time. • Formal evaluations give the manager and employee a chance to ………………………………………………………………………. • The most effective way to rate employee performance is to use a performance ……………………………….. • Self evaluation form: provides info. from the employee and the manager ………………………………………………… 8.4 Chapter 8 | Management Essentials

  22. Management Equipment • ___________________(POS) systems allow servers to enter orders and prompts for other order information (temperature of steak, etc.) • POS systems also allow managers to track the number of menu items sold ………………………………………………………………… • Advanced POS systems are networked and integrate with ……………………………………………………. 8.4 Chapter 8 | Management Essentials

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