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Julie Rodgers Smith, M.S. Director of Public Private Partnerships

A global partnership utilizing mobile phone networks to enhance health services in developing countries. Implemented in Kenya, Tanzania, and Rwanda, focusing on financial management, customer satisfaction, internal processes, and learning aspects.

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Julie Rodgers Smith, M.S. Director of Public Private Partnerships

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  1. Julie Rodgers Smith, M.S. Director of Public Private Partnerships

  2. Phones for Health A global cross-sector partnership to leverage the rapid growth of mobile phone networks in the developing world to help countries deliver health services more effectively. Currently being implemented in Kenya, Tanzania and Rwanda.

  3. The Balanced Scorecard Financial Perspective Financial Performance Managed through standard financial tracking, and measured through cost effectiveness analysis Financial Management & Cost Effectiveness Partnership Logic Model & Strategic Plan Customer Perspective Program Design & Performance Partnership Governance & Performance Internal Business Process Perspective Human Capacity Development Ownership & Sustainability Program Performance Measured & managed through suite of performance indicators & periodic evaluations Partnership Performance Managed through carrying out partnership mapping and partnership health & fitness checks Learning & Growth Perspective

  4. How does “Phones for Health” work? The system allows health workers to report data from the field using their mobile phones, as well as PCs and PDAs. Once entered, the data is mapped and analyzed by the system and made immediately available to health authorities at multiple levels via the web. The system also supports SMS (text messaging) alerting and notification and tools for communication and coordination with field staff.

  5. Areas of focus for performance metrics

  6. Data collection training in Tanzania 80% of community workers trained submitted reports, 97% submitted on time

  7. Partnership Performance Assess Partnership Health & Fitness Do we have a healthy Partnership? Is it fit for purpose? 4. Take Remedial Action 1. Conduct Partner Profiling Interviews 3. Facilitate Partnership Conversations 2. Conduct Partnership Mapping

  8. Lessons Learned Prepared with the assistance of Kitrhona Ramday, ADP

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