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Enhancing Public Value in Policing: A Performance Assessment Model

This report discusses the need for a performance assessment model in policing to ensure efficient use of resources and effective service delivery. It highlights the importance of measuring social outcomes and maximizing direct benefit for service recipients, taxpayers, and the wider community.

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Enhancing Public Value in Policing: A Performance Assessment Model

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  1. ‘Value’ in Policing Bill Harkins Deputy Chief Constable Tayside Police

  2. History • Developing a Performance Assessment Model for ACPOS – 2005 • Scottish Police Performance Framework - 2007/2008 • Concordat - Single Outcome Agreements - 2007 • Justice Committee Review of Police Resources – January 2008 • Independent Review of Policing - 2009

  3. Independent Review of Policing • “Within the lifetime of this Parliament the Scottish Government should initiate an independent review of the role and responsibilities of the police in Scotland, informed by the Committee’s report.” (Recommendation 4) • Whether current police resources are adequate to allow forces to effectively meet all of their present commitments and the structure and means by which forces deploy their resources, to what effect and with what success.

  4. The Problem “The difficulty of considering joint outputs, environmental inputs, long-term issues and random variability suggests the need for very careful modelling before drawing any conclusions on the efficacy of a particular management team or programme. In practice, it is almost always impossible to measure all the relevant variables, and it must be accepted that the analysis is both incomplete and partisan, in the sense that a particular stakeholder’s set of values are being used. It is important that the limitations of an outcome measurement scheme are made explicit.” Smith, P., Measuring Outcomes in the Public Sector, 1996, Taylor & Francis Ltd, page 15.

  5. Public Value - The Solution ? • “…the notion of social outcomes, the achievements, changes or benefits that are delivered by public services for consumers, citizens and taxpayers – is central to the idea of delivering public value over time.” nstore.accenture.com/acn_com/PDF/2007LCSReport_DeliveringPromiseFinal.pdf

  6. Public Value • Demonstrate Public Value if you show delivery across four different stakeholder groups: • needs of the individual • collective needs of society • concerns of tax-payers • directives of political leaders • However: “…public measurement is not at all straightforward. The point is to maximise the direct benefit created for the service recipients, the wider community as the taxpayers who pay the bill.”

  7. Suggested Model

  8. Thank You! bill.harkins@tayside.pnn.police.uk Mobile: 07808 899 086

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