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7/24: Intranets, Extranets & Enterprise Collaboration

7/24: Intranets, Extranets & Enterprise Collaboration. What is an intranet? An internal Internet What is an extranet? An intranet accessible to customers, suppliers, and/or business partners Applications of intranets Communications & collaboration Business operations & management.

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7/24: Intranets, Extranets & Enterprise Collaboration

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  1. 7/24: Intranets, Extranets & Enterprise Collaboration • What is an intranet? • An internal Internet • What is an extranet? • An intranet accessible to customers, suppliers, and/or business partners • Applications of intranets • Communications & collaboration • Business operations & management

  2. Intranet Technology Resources • Web browsers & servers • Search engines • Network management software • Database servers • Mail & news servers

  3. Business Value of Intranets • Cost savings • Publishing, mailing, distribution costs • Training & development costs • Increased productivity & quality • Speed, access to information for decision making • Increased morale & employee involvement

  4. Extranets • Intranet accessible to customers, suppliers, or business partners • Could be on a virtual private network (VPN) • Facilitate interaction to speed processes between partners

  5. The Future of Intra/Extranets • Currently (majority): information publishing apps • Future: inquiry-based systems (database apps) and transaction processing systems • i.e. GE Information Services

  6. Small Groups: Cases Answer the questions at the end of the case: • US West Communications (pg. 351) • Nu Skin International (pg. 369) • Reliance Group Holdings (pg. 395) • Knight-Ridder Publishing (pg. 396) • Amoco Chemical (pg. 397)

  7. Enterprise Collaboration Systems • Designed to help employees & partners to: • Communicate: share information • Coordinate: using resources, planning • Collaborate: working together cooperatively • Definition: an information system designed to support all the above.

  8. Teams • Team: two or more people collaborating on the same project or task. • Formal or informal • Virtual team • A temporary team united by a task, not by organization.

  9. Tools for ECS: Groupware • Groupware • Lotus Notes, Novell GroupWise, etc. • Support collaboration through email, discussion forums, calendaring, etc. • MS Office, Lotus SmartSuite, & Corel WordPerfect Office are adding groupware elements

  10. Tools for ECS: Other • Email • Used more frequently for document transfer • Internet phone & fax • Low cost, universal access • Web publishing • Collaboration • Information broadcast

  11. ECS: Electronic Conferencing Tools • Data & Voice Conferencing • Whiteboarding • Microsoft NetMeeting, Netscape Conference • Videoconferencing • Desktop teleconferencing • Teleconferencing • Discussion Forums • Bulletin Board Systems (BBS) • Chat Systems • Electronic Meeting Systems

  12. ECS: Collaborative Work Mgt. Tools • Calendaring & Scheduling • Netscape Calendar, GroupWise, MS Exchange • Project Management • Workflow Systems • Inc. document image management • Lotus Notes, GroupWise, MS Exchange • Knowledge Management • Knowledge databases, repositories

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