Business Etiquette & Netiquette

1. Objective 5.01 – Understand appropriate business etiquette Business Etiquette & Netiquette “Your manners are always under examination, and by committees little suspected, awarding or denying you very high prizes when you least think of it.” -Ralph Waldo Emerson

2. Etiquette & Business Etiquette • Etiquette: • The set of rules and practices that are established for ______________ in a ___________ _________or in professional life • Business Etiquette • __________________ __________________

3. Examples of Business Etiquette • Introductions • Use _______ and ________ names • Introduce most important people _________ (clients) • What happens if someone forgets a name? ________________________ • THE handshake • Confidentiality • Do _______ have privateconversations at work • Keep important company information ______________ • Do ________ email confidential information

4. Examples of Business Etiquette • Daily • Be _____ _________ everyday • Be dependable, honest, trustworthy • Be __________________ and enthusiastic • Body Language • Dress appropriately • ________% of your message is conveyed through your personal appearance!

5. Examples of Business Etiquette • Personal Space • Average of ______ feet • Meetings • Cell Phone • Turn _________! • Or at least on ______________ • Speakerphone • Let everyone _________ that they are on speakerphone • Listen without interrupting

6. Check for Understanding Do you have the savvy civility to pass “Miss Business Manner’s” Quiz?

7. Internet Etiquette • Good _______________ behavior • Conducting yourself professionally _____________

8. Netiquette – Email Tips • Use good manners • Business-like writing style • _______________, ________________, __________________ • Reflection of you and your company • Use proper writing conventions • ______________ & ________________ • _______ Texting Lingo! • DO ________ USE ALL CAPS!

9. Netiquette – Email Tips • __________ __________ • Clear & Meaningful • _________ send prank email or jokes • It’s EASY to make a huge mistake! • Your email Alias: • Set up a professional account with your ________ _________ jane.doe@hotmail.comvs. 2cute@gmail.com

10. Check for understanding • Which is an example of proper netiquette in an email message? • UR invited to attend • You are cordially invited to attend • you’re invited. • YOUR PRESENCE IS REQUESTED

11. What should you be sure to do with every email? • Spell check, use full sentence structure and use proper grammar. • Have a nice greeting: Hi, Hello, etc. • Have a proper sign off: Sincerely, etc. • All of the above.

12. Typing in all capitals in electronic communications means: • This message is very important • You are shouting • It's okay to forward this message to others • Nothing special--typing in all caps is normal

13. Appropriate content for email messages includes • Anything you wouldn't mind having subpoenaed as part of a court proceeding • Anything you wouldn't mind seeing on the evening news • Anything you wouldn't mind your grandmother seeing • All of the above

15. Now it’s your turn… First & Last Name Professional email address Scenario: Your teacher is setting up a Twitter account for your class to discuss current events in the news. Instructions: Using proper netiquette, compose an email to “Mr. Teacher” outlining three netiquette rules for you and your classmates. 1. 2. 3.

16. International Business Etiquette • United States Gifts = ____________ Women Business Attire – Skirts are _________________ • India Dinner – do ________ thank host Customary to have ________ before a business meeting • Japan Gifts = Sign of _____________ Women Business Attire – Skirts are __________________; pants only • Mexico Meetings – personal contact & relationships are important Punctuality – ________ strict