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Ethan Salsinger Kevin Casey Jim Xu

Controlling Function. Ethan Salsinger Kevin Casey Jim Xu. Controlling Function. 4 step process that sets performance standards Evaluates the performance of employees Controlling differs between each level of management. Control Process. An ongoing process

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Ethan Salsinger Kevin Casey Jim Xu

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  1. Controlling Function Ethan Salsinger Kevin Casey Jim Xu

  2. Controlling Function • 4 step process that sets performance standards • Evaluates the performance of employees • Controlling differs between each level of management

  3. Control Process • An ongoing process • Process flows between measuring, comparing, and action

  4. Step 1:Established Performance Standards • Establishes a base for future measurement • Predicts specific expectations for a product, service, machine or individual • Set numerically (quality, quantity, time) • Occurs mainly in top management

  5. Step 2: Measure Actual Performance • Collection of data to determine variation from standard • Written: time cards, production tallies, inspection reports, sales tickets • Personal: statistical reports, oral reports, and written reports • Management by walking around, observation of workers

  6. Step 3: Compare Measured Performance Against Established Standards • Comparing results with standards determines variation • Supervisor’s role

  7. Step 4: Take Corrective Action • Fixing inefficiency, making sure employees and company is on track • Supervisor’s role

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