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IP Phones deployment

IP Phones deployment. Rodrigo Sierra. Alcatel IP Phones. Financial and organizational opportunity Architecture ready No more telephone costs for office changes Allow to standardize our working methods No need of special training for users Strategy:

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IP Phones deployment

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  1. IP Phones deployment Rodrigo Sierra

  2. Alcatel IP Phones • Financial and organizational opportunity • Architecture ready • No more telephone costs for office changes • Allow to standardize our working methods • No need of special training for users • Strategy: • Stop installation of standard phones for IP Phones • Computer connected behind the IP Phone integrated switch • Implementation: • EDH document (https://edh.cern.ch/Document/PhoneRequest/) • Integration in WebReq (https://network.cern.ch/sc/fcgi/sc.fcgi?Action=NewIPPhone) • CERN stores for device ordering • Information: http://cern.ch/ipphone • Secretariat: http://cern.ch/ipphone/secretariat.html

  3. Personal number The telephone number will be personal: • Service numbers will be attached to the service manager • Personal number assigned to the applicant • EDH form to ask for a number • Number and PIN code allocation • Leaves management: • User leaves CERN -> no telephone rights for his number • After 6 months, the number will be free again • Tracking phone owners during 2011

  4. Telephone rights • Subscription schema: • No external access • Local area (0450, 022, 021) • Worldwide • PIN code for all numbers (calls and phone) • Billing: • All communications charged to the budget code • Signature: • Secretariats and budget code owners

  5. Change in fixed phone services

  6. User/secretary actions The EDH form gives you the possibility to make a request for: • A new fixed line telephone number • Modification of an existing fixed line telephone • The purchase of an IP Phone • Migration from a traditional phone to an IP phone • Documents to be signed by the secretariats Cases: • Installation of a new phone -> EDH document • Change of rights -> EDH document • Change of owner -> EDH document • Office change -> WebReq document (Move and Reconnection) • Suppression of a phone -> EDH document

  7. User / stores actions

  8. THANKS

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