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ACTIVE Enabling the Knowledge-Powered Enterprise

ACTIVE Enabling the Knowledge-Powered Enterprise. Paul Warren, BT, paul.w.warren@bt.com. http://www.active-project.eu. ACTIVE. Making knowledge work faster , more effective , more efficient. By: improving processes Web2.0 knowledge sharing

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ACTIVE Enabling the Knowledge-Powered Enterprise

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  1. ACTIVEEnabling the Knowledge-Powered Enterprise Paul Warren, BT, paul.w.warren@bt.com http://www.active-project.eu

  2. ACTIVE Making knowledge work faster, more effective, more efficient • By: • improving processes • Web2.0 knowledge sharing • targetted information delivery through use of context Producing individual components - some free, some commercially available … and an integrated system • A European collaborative project • March 2008 to Feb 2011 • 7 countries, 12 partners, coordinated by BT

  3. kea-pro

  4. 3 interlocking research strands Informal processes Knowledge sharing Task context

  5. K-sharing: folksonomiesvsontologies Sweet spot between ontologies and folksonomies … using lightweight ontology editors … taggingfiles, emails, … contexts and processes

  6. 3 interlocking research strands Informal processes Knowledge sharing Task context

  7. The long tail of informal processes a.k.a. artful business processes, knowledge processes Repetition Capturing and supporting non-formalized processes Formalized processes Not supported by enterprise applications Non-formalized processes Processes

  8. 3 interlocking research strands Informal processes Knowledge sharing Task context

  9. Motivation Context as key to effective information delivery But not prescriptive – user chooses what context is right for him or her! Guiding presentation of emails, files, search results …

  10. ACTIVE Taskbar ACTIVE in Word

  11. Active web portal shared contexts support knowledge sharing Courtesy: Hermes Softlab

  12. 3 interlocking research strands Informal processes Knowledge sharing sharing knowledge in context & sharing context Task context

  13. 3 interlocking research strands sharing processes & sharing in processes Informal processes Knowledge sharing Task context

  14. 3 interlocking research strands Informal processes using context within processes & processes to understand context Knowledge sharing Task context

  15. 3 interlocking research strands sharing processes & sharing in processes Informal processes using context within processes & processes to understand context Knowledge sharing sharing knowledge in context & sharing context Task context

  16. ACTIVE architecture - overview

  17. Validating with case studies Sales and technical support adding value to work processes Global consultants understanding scale Electronics design specialist processes

  18. ACTIVE in the organisation kea-pro Knowledge-sharing - costs, benefits and incentives Validating against the user’s needs Validating against the organisation’s needs

  19. http://www.active-project.eu First ACTIVE summer school 4th to 6th September 2009, Bled, Slovenia http://active09.ijs.si/ Paul Warren, paul.w.warren@bt.com

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