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One page process diagram and infographic template

One page process diagram and infographic template. Speaker Title. Speaker Name. One Page Process Integration Slide. This is one page process slide is intended to be used to communicate how the integrated process works in ServiceNow or the experience an End User will have.

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One page process diagram and infographic template

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  1. One page process diagram and infographic template Speaker Title Speaker Name

  2. One Page Process Integration Slide This is one page process slide is intended to be used to communicate how the integrated process works in ServiceNow or the experience an End User will have. For the Fulfiller User the slide currently represents an integrated ITSM process flow in ServiceNow. As a template it is designed for you to modify based on your specific integrated process. Additional icons are provided for you to tell your specific story. Below are some examples of modifications: • HR, Facilities, or other processes • If process is not fully integrated within ServiceNow you can also represent those activities that fall outside ServiceNow within the overall process - just make sure you represent how that piece of the process is completed, either manual or the other application. • This may also serve to identify manual processes, other application that can be replaced with ServiceNow, or where an integration could replace a manual process as the build of that process matures within ServiceNow. • Create both a fulfiller & an end user representation • Use your one pager in presentations, desktop guides, posters/info-graphics, emails Source: Information goes here

  3. IT Service Management Process Integration RFC ENHANCEMENT REQUEST SDLC/RELEASE MANAGEMENT REQUEST MANAGEMENT RFC CI INFO SELF-SERVICE CATALOGUE USER, KB & CI INFO Knowledge Mgmt. CI INFO CHANGE, MANAGEMENT CI Information Knowledge Articles Known Errors User Data CI Information Knowledge Articles Known Errors User Data SOCIAL, PHONE CI UPDATES Service Desk Configuration/Asset Mgmt. CMDB Requestor SELF-SERVICE CATALOGUE CI INFO KNOWN ERRORS USER, KB & CI INFO PROBLEM MANAGEMENT INCIDENT MANAGEMENT IDENTIFIED PROBLEMS RFC EVENT MONITORING RFC

  4. Create enhancement requests or RFC directly from requests and track through to completion Take a screen shot of your completed one page process and create an infographic about the value of the new integrated process brings Completing the RFC from requests through release provides a clprocessosed loop and end to end measurement Self-Service Catalog will provide our users the ability to request common services or log issues quickly We are providing multiple ways for our customers to get help! Ability to update CI’s from executed changes allows for seamless updates to the CMDB and better visibility into impacts of changes. incidents Incorporating known errors allows for a streamlined process between change management and addressing problems Attaching Incidents to identified Problems will enhance our ability to provide updates and measure impact. Automatically creating Incidents from Events will quickly identify incidents without relying on end users to report the issue

  5. Simple. Consistent. Measurable. Available anytime, anywhere Resolves issues quickly Enterprise Service Portal Real-time order status Request: I want something Support: Help - It’s broken! Reporting Social knowledge Profile Mobile Add your details: Go Live: December 20XX Get more information here: Xyz.com

  6. Thank you • Contact information goes here

  7. Icon library

  8. ServiceNow icon system 1 (on light background)

  9. ServiceNow icon system 2 (on light background)

  10. ServiceNow icon system 3 (on light background)

  11. ServiceNow icon system 4 (on light background)

  12. ServiceNow icon system 5 (on light background)

  13. New icons 1 (White) on dark background

  14. New icons 2 (White) on dark background

  15. New icons 3 (White) on dark background

  16. New icons 4 (White) on dark background

  17. New icons 5 (White) on dark background

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