1 / 11

Computer Trouble Shooting: Nightmares Versus Challenges

Windows-based. Macintosh-based. Computer Trouble Shooting: Nightmares Versus Challenges. By Ernest Lewis, CTAP, Kern County, Level III TechMentor. Proficiency #1.8.

benedict-kirby
Download Presentation

Computer Trouble Shooting: Nightmares Versus Challenges

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Windows-based Macintosh-based Computer Trouble Shooting: Nightmares Versus Challenges By Ernest Lewis, CTAP, Kern County, Level III TechMentor

  2. Proficiency #1.8 Implement basic trouble-shooting techniques for computer systems and related peripheral devices before accessing the appropriate avenue of support.

  3. Windows-based No Power Will Not Boot Weird or No Images on Screen Macintosh-based No Power Question Mark Flashing (Will Not Boot - Sad Computer Icon Extension Problems Screen Appears Discolored Common Problems

  4. Macintosh-based See Windows-based Suggestions. Windows-based No Power - (Outside) Check the power cord and/or surge protector. Check all switches (zero is off and one is on). No Power - (Inside) Check Main Power Cable to Motherboard. Check Transformer.

  5. Windows-based Will Not Boot • Check to see if a non-system disk is in the floppy drive (A:). • Make sure that a bootable floppy is handy. • Press F8 or the control key and choose Safe Mode. • Reinstall system only if there is no other hope. Macintosh-based Will Not Boot • Turn off extensions and try again (hold down the Shift key at startup). • Have a current system’s disk handy (CD and/or floppy). • Inspect the status of the hard drive with the disk utility file that is provided with the OS disk.

  6. Macintosh-based Will Not Boot (continued) Clear the *PRAM by pressing the Apple key, option, P, and R keys at the same time. Check the computer’s battery condition. Reinstall new system folder if necessary. *PRAM: Parameter RAM (battery memory) helps maintain the date and time. Note: If you use a network connection at your school and/or office, you will have to set AppleTalk back to Ethernet. The default setting returns to Printer after the PRAM is cleared.

  7. Windows-based • Weird or No Images on the Screen • Check connections. • Make certain the the correct video driver is installed. • Check to see if you have enough video memory to display a given screen size or amount of colors. • Check monitor settings. • Check video card and/or video card slot. • Use the Help application in Windows. • Macintosh-based • Weird or No Images on the Screen • Check connections. • Check monitor settings. • Check video card and/or video card slot. • Tap on the space bar to see if the computer is “sleeping.”

  8. Trouble Shooting Help on the Web: Windows -based Microsoft Product Support Services at <http://support.microsoft.com/directory/>. Everything Computers Trouble Shooting Guide at <http://www.everythingcomputers.com/troubleg.htm>.

  9. Trouble Shooting Help on the Web: Macintosh-based • Apple Care Support: Site Index <http://www.info.apple.com/siteindex.taf> • Mac help from Computer Hope: <http://www.computerhope.com/appletr.htm> • MacFixIt <http://macfixit.pair.com/>

  10. Quick Suggestions • Do not be afraid to make a mistake but use common sense. • Research the Web for answers to your questions. • Check locally for computer classes. CTAP is an excellent resource. Also, one can call CompUSA at (661) 322-2122. • De-static yourself before working on electrical items. This can be done by discharging yourself on the unit’s case prior to working on it or, preferably, by wearing a special copper wrist band that is attached to the unit’s case. • Avoid wearing only socks and plastic shoes on a carpeted surface. Static will surely build. • Join a computer club, such a KIPUG, Kern Independent PC Users Group - see <http://www.kipug.org> for details.

  11. Quick Suggestions continued • Visit How Stuff Works at <http://www.howstuffworks.com/> to gain a theoretical knowledge and the like. • Keep abreast of the ever-changing computer field by studyingPC World Online at <http://www.pcworld.com/>. • Investigate new and old technologies on Cnet.com at <http://home.cnet.com/>. • Take a peek at Frank Condron’s World O’Windows at <http://www.worldowindows.com/win98.asp>. • Take a gander at the official site for Mac OS at <http://www.apple.com/macos/>.

More Related