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Knowledge Management Systems

Knowledge Management Systems. Week 1 Schedule Web Site http://www.ischool.utexas.edu/~i385q Syllabus Review Personal Introductions BREAK Readings Discussion. The Big Question(s). How can KMS help people coordinate, discover & organize information and knowledge?

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Knowledge Management Systems

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  1. Knowledge Management Systems • Week 1 Schedule • Web Site • http://www.ischool.utexas.edu/~i385q • Syllabus Review • Personal Introductions • BREAK • Readings Discussion

  2. The Big Question(s) • How can KMS help people coordinate, discover & organize information and knowledge? • How can intranets, groupware, weblogs, wikis, instant messaging, search engines, PIMs & email in both individual and organizational contexts help us manage knowledge? • Are certain types of KMS suitable for certain types of tasks, groups or roles?

  3. Syllabus and Topics Overview • Weekly Work • Readings • Primary • Secondary • Blogging • Class Work • Discussions • Participation is the key to getting something out of this course • Cooperation & Collaboration with others in class

  4. Assignments • Discussions • Class discussions • Class blog • Presentations • Book report (see Assignments page) • Weekly topic (Secondary readings) • KMS evaluations • Examine a KMS for utility, practicality & potential • Use the KMS for an extended period • Research Papers • Gradual, weekly assignments for full paper

  5. Rules for Assignments • All assignments due at the absolute beginning of class (do not be late) • Late assignments are penalized 20% per 24 hour period after the beginning of class • You are responsible for making sure the assignment is received • E.g. Due at Noon today, turned in tomorrow at Noon = -20%. Turned in a week later = 0. • Arrangements can be agreed upon for known issues • Travel, Serious Illness or Work • Do not mail attachments to me unless agreed upon • Make assignments Web accessible • When required, notify class of your assignment via blog or class listserv • Posting or sent email times count as submission times

  6. Tools for KMS work • Web browser (HTTP) • Firefox • News or Feed Reader (RSS, Atom) • Web Based • Google reader • Windows • FeedDemon • Thunderbird (also for email) • Macintosh • NetNewsWire (Lite version) • Blog posting tool (XML-RPC) • MarsEdit • Ecto

  7. Tools for Graduate School • Text creation & editing tool • Spell & Grammar checking (not a substitute for proofreading) • Formatting & Style markup • XHTML Output (not MS Word) • Learn one tool well, rather than many tools a little • Bibliography (Information Database) • EndNote • Notes, Information Management tools • OneNote • OmniFocus • Text files • Analysis • Calculations • Charts

  8. KMS & Tools • Tools make the rules • The functionality of what you use defines the possibilities of your work • Learning a few tools well makes work more productive • Use tools that support collaboration • Open file formats • Easy availability • Where to find tools • iSchool IT Lab • Campus Computer Store • Versiontracker.com & Download.com • Sourceforge.net

  9. Types of Blogging Systems • Why not blog yourself? • Putting Weblogs to Work • Blog Tools • Blogger • Movable Type • TypePad • LiveJournal • Radio Userland • WordPress • Class Blog: WordPress

  10. Personal Introductions • Why KM? • Tools you use to organize your information • Tools you use to organize your knowledge? • Background that might be applicable • Anything else

  11. Readings Discussion • Prusak, L. Where Did Knowledge Management Come From? • Ruggles, Rudy. (1998) The State of the Notion: Knowledge Management in Practice. California Management Review. Vol 40, No. 3. pp 80-90.

  12. Where did KM come from? • Replacement for Info Mgmt or MIS? • Globalization (Competition) • Ubiquitous Information Technology • Organizing information to get to knowledge • IT Costs are small(er) • Support & training vs. Hardware & software • We can capture knowledge as developed • Knowledge Centric Organizations • Personal knowledge more valuable than before • “judgment, design, leadership, better decisions, persuasiveness, wit, innovation, aesthetics, and humor” i.e. more focus on people than before • Strategic Approach for Working with Knowledge as Core Function of the Organization

  13. Where did KM come from? (2) • Not just about moving data around • Help organizations do things (k centric) • Focus on Users, not Technology • Sociology • “Human Capital” • Social Networks • Philosophy - “know how” & “know what” • What other fields apply to KM?

  14. So is KM just recycled? • Back, but to the Future? • Is the pendulum swinging away from KM? • Information Management • User focus • Quality Movement • Information development & coordination quality • Human Capital • Individuals are the assets • Improve personal and group work • Not re-engineering the organization • Cutting and optimizing without much future focus • IT can replace people • Outsourcing non-critical (KM producing) tasks

  15. State of the Notion: KM in Practice • 1998, Broad Study of 431 Corporations • Activities • Generating new K • Accessing K from outside • Using K in Decision Making • Embedding K in work • Representing K in technology • Facilitating K growth • Transferring K • Measuring K (p 81)

  16. KM Efforts Underway

  17. Accomplishing KM • How can any one, any group do all these? • Is the Journey to KM the Reward? • Does making people aware of Knowledge help to establish KM? • Can a focus on rewarding and acknowledging KM work enable KM in an organization? • How can a KMS help or hinder the KM process?

  18. KM Project Priorities

  19. KM & KMS Challenges • Is it possible to get beyond a buzzword? • Can technology solve everything? • Can people solve everything? • Can organizations and groups solve everything?

  20. KM Difficulties

  21. KM Barriers

  22. A new view of KM • Technology • Innovation • Adoption • Implementation • People • Behavior • Personality • Organizations • Culture • Industry • Environment

  23. KM as a Network • Networking metaphors are apt • Routing (around damage) • Frequency • Latency • Information Gain • Entropy • Chaos and Complexity Theory • The whole is greater than the sum of its parts. • is the greater than Knowledge?

  24. Questions about KM or KMS? • Terminology • Theories • Empirical studies • System descriptions • Organizational environments

  25. Class Work: what’s a KMS? • Features that a distributed knowledge collection tool should have • Collaboration • Coordination • Creation • Collection (retrieval) • What would you look for to determine whether to build or buy for a blog system? • Platform • Content Management • Open format • Extensibility • Group blogs or individual blogs • Feeds, trackback and guest accounts • Tracking multiple blogs - specialized vs. generalized

  26. Topic Selection (next week) • Choose a topic (week) to overview & lead the discussion about our readings • What was interesting about the readings? • What were the great ideas? • What were bad ideas? • How can the concepts be used by people or organizations? • How can a KMS help coordinate, discover, organize information & knowledge? • Your own point of view about KM, KMS + the practicality & promise of these tools and procedures

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