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Business at the Speed of Light: Information Technology and E-Commerce

Business at the Speed of Light: Information Technology and E-Commerce. From Data to Information to Insight. Competitive advantage Data (facts and statistics) Information (useful knowledge) Insight (understanding). Data versus Information. Data Raw statistics Answer no question

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Business at the Speed of Light: Information Technology and E-Commerce

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  1. Business at theSpeed of Light:Information Technology and E-Commerce Excellence in Business, 3e

  2. From Data to Information to Insight • Competitive advantage • Data (facts and statistics) • Information (useful knowledge) • Insight (understanding) Excellence in Business, 3e

  3. Data versus Information • Data • Raw statistics • Answer no question • Solve no problem • Information • Specific data • Graphic form Excellence in Business, 3e

  4. Using Information Systems • Data • Databases • Data warehousing • Data mining • Information • Solve problems • Answer questions • Make decisions Excellence in Business, 3e

  5. Chief Information Officer • Understand information needs • Create systems and procedures • Deliver quality information • Relevant • Accurate • Timely • Cost effective Excellence in Business, 3e

  6. Business Information • Research and development • Planning and control • Marketing and sales • Communication and collaboration Excellence in Business, 3e

  7. Business and the Internet • Accelerate commerce • Control costs • Erase borders • Boost communication • Promote collaboration • Simplify research Excellence in Business, 3e

  8. Accelerating Commerce • Business-to-consumer • Business-to-business • Consumer-to-consumer • Mobile commerce Excellence in Business, 3e

  9. Cutting Costs • Searching for best prices • Managing inventories • Telecommuting • Recruiting and training • Reducing travel expenses • Distributing information Excellence in Business, 3e

  10. Erasing Borders • Email • Instant messaging • Virtual meetings • telecommuting Excellence in Business, 3e

  11. Enhancing Communication and Collaboration • Email and instant messaging • Mail server lists and newsgroups • Intranets and extranets • Virtual workspaces • Blogs and wikis • Internet telephone service Excellence in Business, 3e

  12. Simplifying Research • Search engines • Web directories • Research databases • Metacrawlers Excellence in Business, 3e

  13. Types of Online Searching • Keyword search • Boolean search • Natural language search • Forms-based search Excellence in Business, 3e

  14. Effective Searching • Read instructions • Observe details • Review options • Vary search terms • Adjust the scope Excellence in Business, 3e

  15. Using Really Simple Syndication (RSS) • Save time • Monitor competitors • Reach customers • NewsGator • NewzCrawler • Bloglines • FeedDemon • Pluck Excellence in Business, 3e

  16. Business Information Systems • Operations information • Management support Excellence in Business, 3e

  17. Operations Information Systems • Transaction processing (TPS) • Process and production control • Office automation (OAS) • Customer relationship management Excellence in Business, 3e

  18. Management Support Systems • Management information systems (MIS) • Decision support systems (DSS) • Executive information systems (EIS) Excellence in Business, 3e

  19. Business System Technology • Hardware • Software • Networks Excellence in Business, 3e

  20. Equipment Input Processing Output Computers Clients Servers Mainframes Computing Hardware Excellence in Business, 3e

  21. Computing Software • Operating systems • MS-Windows • Unix • Linux • Apple Macintosh • Application software • Word processing • Spreadsheets • Database management • Desktop publishing Excellence in Business, 3e

  22. Networking Computers • Local area network (LAN) • Wide area network (WAN) • Municipal area network (MAN) • The Internet Excellence in Business, 3e

  23. Current Networking Issues • Bandwidth • Wireless connections • Digital convergence Excellence in Business, 3e

  24. Types of Wireless Connections • Wireless fidelity (Wi-Fi) • WiMAX • Global positioning system (GPS) • Bluetooth • Short messaging service (SMS) • Third generation (3G) • Radio Frequency Identification (RFID) Excellence in Business, 3e

  25. Technology Issues for Managers • Privacy and security • Property rights • Information overload • Productivity monitoring • Total cost of ownership • Training employees • The human touch Excellence in Business, 3e

  26. Ensuring Privacy and Security • Malicious software • Security breaches • Data security Excellence in Business, 3e

  27. Protecting Property Rights • Digital rights managements (DRM) • Digital products • Intellectual property Excellence in Business, 3e

  28. Promoting Productivity • Information overload • Control SPAM • Categorize information • Visualize data • Misuse of technology • Monitor access • Minimize lawsuits • Protect systems Excellence in Business, 3e

  29. More Technology Issues • Total ownership cost • Training employees • The human touch Excellence in Business, 3e

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