Welcome to

1. Welcome to

2. International Finishing Academy –IFA, a Kaizer initiative is promoted to create a wealth for our nation by providing individuals with the right blend of knowledge, grooming, international business etiquette and mannerisms, sensitizing them to their social awareness with an emphasis on responsibility and leadership skills, grooming them into successful global leaders of the future.

3. Workshops • -The Modern Day Finishing School for Men and Women by Gloria Starr • The Executive Finishing School by Gloria Starr for Key People • Gloria Starr International- Image and Style Certification Program • - Workshop on International Business Etiquette and Fine Dining by Sabira Merchant • - Corporate Communication Workshop • - Workshop on Corporate Grooming and Image Makeover • - Email Etiquette • - The Global Ambassador • - Art & Wine Appreciation Workshop • - Email and Telephone Etiquette • - Business English and Communication Workshop • - Workshop on Essential Etiquettes • - Kid Development Programme • - Teen Development Programme

4. GLORIA STARR International Business Coach – Profile of Excellence Gloria Starr, leadership coach, personal and corporate image, etiquette and communication advisor, is the leading provider of impression management, etiquette and communication seminars world-wide since 1983. Ms. Starr is fondly known as Lady Starr in diplomatic circles around the world. Ms. Gloria Starr had the pleasure of being invited to the King Abdullah's Palace and meeting with Princess Hessah, wife of King Abdullah of Saudi Arabia.Two of the Princesses attended her Finishing School programs in Riyadh, Saudi Arabia. Ms. Gloria Starr is also Private Counsel to Royalty in the Middle East. Ms. Starr is recognized by the United States of America as a person of extraordinary talent and ability and ranked in the top5% of consultants world-wide.

5. GLORIA STARR PROGRAMMESInternational Business Coach The Modern Day Finishing School for Men and Women by Gloria Starr The Executive Finishing School by Gloria Starr forKey People Gloria Starr International - Image and Style Certification Program

6. The Modern Day Finishing School forMen and Women by Gloria Starr Key Training Components of the Modern Day Finishing School ™First Impressions-Lasting Impressions - Presenting You at your Personal Best - The Key Components of a Winning Image - Poise, Polish, Posturing and Positioning The Six P's of Personal Marketing - Persona Packaging Positioning Presentation Promotion Passion Business Attire: The Right Statement Every Time - The Corporate, Communicator and Creative Career Profiles - Appropriate Office Attire - The Psychological Effect of Color - Attention to Detail - Authority Dressing Guidelines - The Ten Most Fatal Business Faux Pas Contd…

7. The Modern Day Finishing School forMen and Women by Gloria Starr Five Rules of Personal Marketing - Exude Confidence - Create a Powerful Aura - The Art and Science of Impression Management - Powerful Introductions - Create a Powerful Verbal Business Introduction Card The New Dress for Success Rules - Wardrobe Basics and Beyond - Personal Style-Professional Style - Dressing for Your Corporate Culture - Accessories that Spell Success - Business Casual Guidelines Manners Really Do Matter - Meet, Greet and Mingle - Dining Etiquette - The Basics and Beyond - Tutorial Dining Lessons - Saying Thank You with Style Contd…

8. The Modern Day Finishing School forMen and Women by Gloria Starr Ambassador Skills and Communication Essentials - What Your Body Language Really Says About You - The Art of Introductions - Your Thirty-Second Commercial - The Art of Instant Rapport The Modern Day Finishing School is highly interactive and includes: - Rapport building skills - Key strategies of success - Two tutorial luncheons and coffee/tea and refreshments - Networking - Personalized coaching - Image evaluation Contd…

9. The Executive Finishing School byGloria Starrfor Key People Key Training Components of the Executive Finishing School First Impressions are Lasting Impressions In the first thirty seconds people make judgments about us on a subconscious level, based on what they see, hear and sense. From business casual to the ultimate power look, tailor your presentation for success in today's workplace. Learn to Project More Power, Confidence and Credibility! The Six P's of Personal and Professional Marketing Persona, Packaging, Positioning, Presentation, Promotion, Passion Business Attire: The Right Statement Every Time What you wear speaks so loudly, I cannot hear what you say. The Corporate, Communicator and Creative Career Profiles. Appropriate Office Attire, The Psychological Effect of Color, Attention to Detail, Authority Dressing Guidelines. Contd…

10. The Executive Finishing School byGloria Starrfor Key People Five Rules of Personal Marketing Exude Confidence, Create a Powerful Aura, the Art and Science of Impression Management Powerful Introductions, Create a Powerful Verbal Business Introduction Card, and Develop a Prosperity Consciousness. Presence is Power Visual persuasion: be the celebrity spokesperson that gets attention in the first five minutes. The Charisma Factor Powerful techniques to harness the emotional energy of others and inspire, persuade, and guide people with ease and striking results. Communication Styles Identify your communication style. Reduce barriers, anticipate and minimize potential conflict with others. Increase your appreciation of different communication styles. Contd…

11. The Executive Finishing School byGloria Starrfor Key People The Art of Instant Rapport Chemistry, confidence and charisma are the characteristics shared by winners. Master the art of instant rapport and forge a bond with anyone, anywhere, anytime. Presentation Skills Personality Character Development People / Ambassador Skills, Posturing and congruency between body language and the spoken word. Boardroom Etiquette Many unspoken rules apply in the boardroom. Learn the rules and master the game. Savvy Networking Learn to build bridges, bonds and relationships. Contd…

12. The Executive Finishing School byGloria Starrfor Key People The Art of Conversation Formal communication: writing, public speaking and media appearances. Informal communications: meetings, phone calls and follow up notes. Introductions: conversational content, active listening skills, small talk and opening lines. The Etiquette of Good Business - Solid business relationships include mastering the art of etiquette and the social graces. - The Art of Introductions, Powerful Body Language - Business Etiquette and the Social Graces, Presence, Poise and Positioning Small Talk for Smart, Savvy People, Executive Communications - Corporate Gift Giving, Saying "thank you" with Style - Network Your Way to Business Success - Electronic Protocol and Courtesies - Going Global - Sensibilities and Customs Contd…

13. The Executive Finishing School byGloria Starrfor Key People Dining With Style and Grace Business relationships are developed and strengthened in social situations. Mastering the art of fine dining adds to the competitive edge in today's social and business climate. The host and the guest each have a responsibility to ensure the overall success of the event. The Tools of the Table are the Tools of Business Dine like a Diplomat with a Continental Flair the Art of Entertaining and Being Entertained, Small Talk - Table Talk Duties and Responsibilities of the Host and the Guest Posture and Poise at the Table, The ABC's of Eating and Drinking, Wine Selection, Entertaining at Private Clubs. Media Savvy Discover the inside track to media recognition and learn the techniques to embellish and sharpen your business presentation. Successful people in business know the value of positive press coverage. Master the key components of a successful interview with the knowledge that will distinguish you from the competition. Contd…

14. The Executive Finishing School byGloria Starrfor Key People Seize the moment to create exposure, Airtime is money, keep it brief and powerful, Refine your message to suit your audience. Discover a wealth of knowledge on working with the media that will positively affect your performance and showcase you and your company effectively! Ethnic Differences It's a global economy and you will have the competitive edge when interacting with others of different cultures. The Executive Finishing School ™ is highly interactive and includes: - DiSC communication assessment tool - Personalized communication style computer printout - Neuro-linguistic programming techniques - People reading charts - Tutorial luncheon - Extensive personalized coaching - Image evaluation Contd…

15. The Executive Finishing School byGloria Starrfor Key People Executives from the following companies have participated in this program: Aramco, Rinker, Florida Power & Light, Procter & Gamble, Seagate Technology, Disney, Google, Levi Strauss, Hunt Oil, Hunt Refining, American Consulate General, Total Upstream , The Canadian Consulate, Hong Kong Consulate, United Gulf Steel, Abu Dhabi National Exhibitions Company, Oracle, Emirate Technical Associates, The United States Pentagon

16. Gloria Starr International - Image and Style Certification Program Overview The International Image and Style Certification Training is designed to give you a solid foundation to start your consulting business, position yourself for success and meet the needs of your future clients. In India alone, more than half of India's 3 million graduates take image, personality, character development and grooming classes making it a growing industry of more than $60 million a year business! Your potential is unlimited. Here are 10 plus great reasons why you should become an image and communication consultant: You Can Earn A Great Income As an image, style and communication consultant, you have the opportunity to earn whatever you want to earn. Some consultants charge their clients $100 - $250 an hour; some charge $500 an hour and more. Some work part time, others make it their full-time career and earn high six-figure incomes. Contd…

17. Gloria Starr International - Image and Style Certification Program You Can Help People To Succeed And Live Better Lives A person’s image, style and communication skills make the difference between huge success and average in their personal, social and business life. As a Certified Image, Style and Communication consultant, you can positively make a difference in their lives. In addition to the knowledge and skills your clients acquire when you coach them, they will experience a dramatic leap in their confidence and self esteem. You Will Earn Respect as an Accomplished Professional Knowledge and skills as a successful coach lead to respect with your colleagues, clients, family and friends. You Can Work When And Where You Want An image, style and communication consultant does not need an expensive office or retail location. You can run a home based office and work with your clients in their homes or offices. A consultant does not have to work any set schedule. You can work as little or as much as you wish. The greater your effort and commitment, the greater your success and financial compensation. Contd…

18. Gloria Starr International - Image and Style Certification Program You Can Experience a Glamorous and Rewarding Career As a Certified Image and Style consultant you will coach your clients on building great wardrobes, present their best image, improve their personal and professional communication skills and presence. Your Age, Race or Gender is not a Barrier to Your Success I have trained people in their 20’s, 30’s, 40’s, 50’s and even 60’s. You can become a successful coach anywhere in the world. Graduates of my Certified Image Training programs are from Abu Dhabi, Canada, Dubai, Egypt, Hong Kong, Iceland, India, Italy, Korea, Moscow, Nigeria, Singapore, South Africa, South America, Spain and the United States. Small town or big city, it does not matter. The key is to position yourself as the expert of choice and make it easy for people to find you and to hire you. You Can Have the Job Security of a Self-employed Professional You can take charge of your future and your income. People all over the world need and want to look their personal and professional best and communicate effectively. Contd…

19. Gloria Starr International - Image and Style Certification Program You Will Have Clients Seek You Out and Book Appointments With You Marketing yourself and your services has never been easier thanks to the internet. People buy from those they know, like and trust. You can become the expert of choice and people will refer you to their friends and colleagues. There are No Limits to Your Success Clients will select on your credentials, experience and web site. My role as the Master Image, Style and Communication Coach is to guide and mentor you to attain the success you deserve. More on Your Financial Compensation in This Exciting and Lucrative Industry You can earn a great living by doing individual coaching sessions, group sessions, teaching evening classes at the local collages, doing seminars in companies, writing articles and books, appearing on television and radio shows as the expert. Contd…

20. Gloria Starr International - Image and Style Certification Program What Do I Like Best About My Job? I love everything about my job. I love the freedom, challenges, learning new things, creating new programs, the coaching and the quality of people I meet. I have worked at King Abdullah’s Palace in Saudi Arabia, hiked the Great Wall of China as a guest of Princess Cruise Lines, coached members of the Ruling Family of Dubai and Saudi and written nine books. My ninth book is in the White House and I received a personal thank you from President Obama. Avenues of Income and Profit Margins Here is the link to the avenues of income and profit margins as a new consultant in this exciting and lucrative business: www.gloriastarr.com/profit-margins.htm The Gloria Starr International Certification Training programwill give you the knowledge, training and information that you can use immediately to make a significant improvement in both your personal and business life. Contd…

21. Gloria Starr International - Image and Style Certification Program Graduates of this Certification Training programs are from Canada, Singapore, Korea, Hong Kong, Moscow, South Africa, Italy, South America, Spain, Dubai, Saudi Arabia, Nigeria, the Netherlands and major cities throughout North America. We offer a global perspective in this industry. Gloria Starr International Certification Training Program by Master Trainer Gloria Starr is conducted over 5 days and also includes three months of mentoring by email to further enhance the learning curve.

22. Workshopon International Business Etiquette and Fine Dining bySabira Merchant Ms. Sabira Merchant is a versatile personality with many admirable qualities. She completed her education in liberal arts from Switzerland. She is responsible for training FEMINA MISS INDIAS for the local as well as international competitions and her famous students being the representatives of our country for the Miss India, Miss Universe, Miss Asia Pacific and Mr. International Contest.

23. WorkshoponI B E & F D International Business Etiquette:• Introductions and Exchanging Business Cards• Handshakes - make a powerful first impression• Eye Contact - send powerful positive signals• Body Language and Gestures - discover country specific greetings• Professional Business Dress and Decorum - Suited for Success Fine Dining Etiquette:• Formal Dinners – French classical menu• Handling different kinds of Food – Indian, Continental and Oriental.• Crockery and Cutlery - Cover setup and usage. • Napkin Etiquette• Dining Etiquette – Do’s and don’ts• Art of Small Talk – Striking Conversations, Taboo Topics, Pitch and tone of voice.

24. WorkshoponI B E & F D Communication: • Techno Etiquette (Speaker Phones, Voice Mail, Hand Phone) • Verbal and non-verbal communication • Barriers to Effective Communications • Importance of Listening Skills International Protocols: • Forms of Address - Hierarchy, • Gender Dynamics - Door, Elevator, Workplace & Social • Networking and Mingling - Tips & Tricks to attract social friendship and develop business relations • Premeeting strategy and Preparation – Culture Demographics • Gifting - Acceptable & Unacceptable gifts • Protocols & Status • Receiving & Reciprocating.

25. Workshopon Corporate Communication • Understand the basic principles of communication (verbal and non-verbal) and active, empathetic listening • Public speaking • Tonal and speech enhancement • Understand the barriers and bridges to communication • Neutralize the accent • Different ways of communication skills, which encourage staff involvement, to create a positive work environment • Use the listener/audience’s knowledge, attitudes, motives and Values to effectively construct persuasive messages that alter opinion, belief or action. * Understand the role of context in interpreting and constructing

26. "THE GLOBAL AMBASSADOR" Cross Cultural sensitivity • Importance of International Manners & Etiquette • Business body language and posture - Art of sitting, standing and walking. • Effective introductions and greetings. • The handshake – the correct way of doing it. • Exchange of business cards. • Seating protocol – placing people correctly. • Protocol in business related social engagements. • International Business Gift Giving Overview • Use of names and titles • Forms of address • Party / cocktail etiquette • Communication essentials – Cross cultural tips • Art of Conversation in a social gathering - Etiquette related to specific countries • Key phrases

27. "THE GLOBAL AMBASSADOR" Cross Cultural sensitivity • Welcome topics of conversation • Topics to avoid • International Etiquette related to food and drinks • Duties of a host and a guest • Appearance and public behaviour • Personal questions • Punctuality and approach to time. • Invitations and response • Faux pas and other situations

28. Essential Etiquette Telephone Etiquette: • List the dos and don’ts of Telephone Etiquette • Most important elements of initial greeting and rapport building • Handling diff types of customers Effective Communication with Customers:• Define and put into practice Verbal, Non Verbal communication • Evaluate own listening style • List ways to improve Listening effectiveness • Identify barriers to communication and discuss strategies to overcome the same Netiquette: • Parts of an email, functions and features • Benefits and disadvantages • Email etiquette, tone of the mail

29. Essential Etiquette Workplace Etiquettes : • Identify the components of good customer talk • Explain how listen skills are important • Identify MOT • Differentiate between emotional and material needs of the customers. • Define and put into practice Verbal, Non Verbal communication • Evaluate own listening style • List ways to improve Listening effectiveness • Identify barriers to communication and discuss strategies to overcome the same • Identify importance of proactive attitude • Identify ways of increasing personal efficacy Social Etiquettes: • Understanding right style of body language. • How to stand, Posture, attitude, Hand shakes. • Corporate grooming, styling etc. Action Planning and Feedback: Group activities

30. Fine Dining & Wine Appreciation Fine Dining Etiquette: * Guest and host etiquette * Art of Gifting and Thank you notes * Party / cocktail etiquette * At the table - do’s and don’ts * The order of the courses * Formal, multi course, sit-down dinners - protocol and procedures * Place settings & Dinner placements * Buffet meals - the dos’ and don’ts’ of it * Use of crockery, cutlery, glassware, napkins, at formal and informal meals * Eating etiquette - practical session on eating with forks, knives, spoons & bowls * Learning to eat with chopsticks * Finger foods - food that should be eaten with fingers • * Eating Indian meals and etiquette Related to it • * Food habits in western countries • * Information on how to eat tricky foods • * Body language at the dinning table • Beverages - classification of alcoholic • beverages. How they are served, and when and with what foods they are served • * Oenology - the study of wines. When and what foods they are served with • * Toasting and protocol related to very formal invites.

31. Fine Dining & Wine Appreciation Wine Appreciation Workshop: To be fully conversant with wines and etiquette related to it. To handle yourself with confidence, style and world class. To dazzle your friends and guests with your knowledge of: * Types of grapes and the classification of wine * Regions of the world * Tasting, storing and serving wine * Opening a bottle of wine & champagne * Reading a wine label * When and what foods they are served with * Glassware and accessories

32. Workshopon Corporate Grooming & Image Makeover Body Language: Language of the Eyes, Facial Expressions, Use Hands and positioning of Legs. First Impression:Posture, Poise, Making your presence felt. Image Makeover:Makeup: Daily, Work, Party, Product knowledge, Marks, Scars and blemishes. Hair Care: Styles, Products, Coloring and grooming. Body Hair: Unwanted and Excess Hair, Beard and Moustache etc. Hands, Feet & Nails: Maintenance and importance of grooming.

33. Workshopon Corporate Grooming & Image Makeover Oral Hygiene: Tooth-Whitening Products, Proper Brushing and flossing, healthy diet, oral care and Halitosis (Bad breath). Clothes: Dress Codes and combinations, Colour co-ordination and Footware. Accessories: How to use and care for your Watches, Jewellery, Ties, Scarves, Handbags, Cufflinks, Footwear, and Belts. Importance of Correct Accesorisation. Unwanted Odors: Body, Mouth and Feet, Products and Perfumes- Honesty and Self-Monitoring.

34. Kid Development Programme • Fundamental • Public and Social Etiquette • Concepts of Sharing and Caring • Importance of Values and Gratitude • Addressing Elders • Table, Dining and Buffet Etiquette • Handling different kinds of food • Personal Hygiene • Importance of saving • Social Service • Advanced • Communication Skills • Indian Culture and Traditions • Public Speaking • Preparation for Exams • Handling Peer Pressure • Money Management • Time Management • Building Confidence • Positive Attitude • Importance of Hobbies and Sports • Social Responsibility • Personality Development

35. Teen Development Programme • Fundamental • Grooming and Dressing • Social Etiquette and Manners • Posture, Poise and Body Language • Healthy Mind and Personal Hygiene • Basics of Fitness and Nutrition • Communication Skills • Importance of General Knowledge • Social Awareness & Responsibility • Advanced • Positive Mental Attitude • Importance of Confidence and Self Esteem • Handling Peer Pressure • Relationship Management • Money Management • Time and Stress Management • Importance of Hobbies and Sports • Personality Development • Preparing for an Interview

37. 806, Fairlink Center, A-Wing, Behind Monginis Cake Factory, Off. Andheri Link Road, Mumbai – 400053. mobile: 9820060241, email: info@ifa.ind.in, url: www.ifa.ind.in