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Angel Flight West

Angel Flight West. Mission Orientation Rev 8/25/09. Revised 8/25/07. Purpose of Orientation. To ensure the Command Pilot operates with an attitude of professionalism and at the highest level of safety To acquaint the new AFW Command Pilot with AFW procedures and forms

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Angel Flight West

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  1. Angel Flight West • Mission • Orientation • Rev 8/25/09 Revised 8/25/07

  2. Purpose of Orientation • To ensure the Command Pilot operates with an attitude of professionalism and at the highest level of safety • To acquaint the new AFW Command Pilot with AFW procedures and forms • To review and explain the importance of the Air Transport Waiver of Liability • To indoctrinate the Command Pilot on how to request and conduct an AFW mission • To verify that the pilot meets all of AFW’s experience and insurance requirements • To ensure the Command Pilot is prepared for and comfortable enough to schedule a Mission Rev 8/25/09

  3. Prerequisites for theMission Orientation • Must be a member of Angel Flight West and should have membership materials • Must have reviewed Mission Orientation Checklist and other required documents • Must have completed AOPA SF Course • Must have planned an Angel Flight mission and supply pertinent planning materials • Must have all required documentation for review by MOP Rev 8/25/09

  4. Logbook and Certificate Verification • Pilot certificate, ratings, flight hours, currency, and medical certificate must be verified and entered on the Mission Orientation Checklist by MOP • Identification must be verified by photo ID • Insurance requirements must be verified Rev 8/25/09

  5. Required Documentation 1.  Pilot Certificate w/ratings 2.  Medical Certificate (current?) 3.  Aircraft/Renters Insurance Documentation 4. Completed Pilot Affirmation form 5.  Log Book, to verify: Date of most recent Flight Review Total Time (Private 250 hours PIC) Cross Country Time (75 hours minimum) Rental aircraft sign-off (if appropriate) 6. Driver's license or other picture ID 7.  Flight Planning documentation 8. Mission Orientation Document (Checklist) Rev 8/25/09

  6. Mission Planning Review • Review Flight Plan for Simulated Mission • Weather • Fuel • Weight and balance • Planning (normal 3 leg mission) • Planning scheduled departure/arrival times • Review of Metropolitan Airports • Familiarization with Class B/C & airport procedures • FBO usage and operation Rev 8/25/09

  7. Mariah S Why We Fly Missions!! Rev 8/25/09

  8. THE ANGEL FLIGHT WEST MISSION Rev 8/25/09

  9. Mission Statement “The mission of Angel Flight West is to arrange free air transportation in response to health care and other compelling human needs.” Rev 8/25/09

  10. Our Mission Angel Flight West links both volunteer private pilots and commercial airline partners with people in need whose non-emergency health care problems or other compelling needs require that they travel to and from medical facilities or other locations throughout the 13 western states, including Alaska and Hawaii. The costs of all flights are donated by our volunteer pilots or by our commercial airline partners. There is never a charge for an Angel Flight West mission.

  11. Types of MissionsTypical Angel Flight Activities • Provide round trip transportation for exams, treatments (e.g. chemo), surgery, etc. • Transport children to/from special needs camps • Reunify families through hospital and hospice visits • Transport organs, blood, and other emergency supplies • Participate in national disaster relief and respond to local disasters • Relocate domestic violence survivors • Fly injured military personnel who can't make it home after active duty • Provide transportation for Veterans who need continued medical care • Transport service dogs for the blind and infirm • Work with foster agencies to connect children to adoptive parents Rev 8/25/09

  12. Taylor T

  13. SAFETY ABOVE ALL ELSE! Rev 8/25/09

  14. Safety First! • No pilot is expected • To accept any particular mission • To fly a mission in the presence of any doubt about completing it successfully • To compromise safety in any way in order to complete amission • Canceling a mission • Is considered a demonstration of good judgment and will never be criticized Rev 8/25/09

  15. Mission Safety Is Critical! • Introduce General Aviation • Manage Passengers on the Ramp • Complete a thorough passenger briefing • Use appropriate safety restraints for all passengers • Sterile cockpit as required • Monitor weather conditions • Monitor fuel usage & requirements • Use ATC/aircraft resources • Monitor Passenger’s condition • Any others? Rev 8/25/09

  16. The Eight Deadly Flying Sins • Fuel Mismanagement • Overloaded and/or Out of CG • High Density Altitude Operations • Take-off and Landing Accidents • Maneuvering Accidents • Continued VFR Flight into IMC Conditions • Controlled Flight Into Terrain (CFIT) • “Must Complete the Flight” Mindset Rev 8/25/09

  17. Angel Flight West’s Potential Risky Mindset • Must Complete the Flight Mindset • Carrying an Unknown Person as Passenger • Awareness of Passenger’s Personal Needs • Signed up for the Mission • Personal Obligations Afterward • Proximity to the Destination • Anything else? Rev 8/25/09

  18. Accident Chain • Most situations are the result of an Accident Chain • Break the chain by making good decisions • Fly the airplane first • Use Emergency Checklists if applicable • Use ATC & aircraft resources • Declare an emergency • Remain calm • Anything else? Rev 8/25/09

  19. Think, Act, and Fly Like a Professional • Plan and execute the “Mission” like a Professional • Set “Personal Minimums” for yourself • Set Flight Minimums • Use Checklists • Communicate with the Passenger • Monitor Weather Conditions • Monitor Fuel Usage & Requirements • Use ATC/aircraft resources • Anything else? Rev 8/25/09

  20. Minimum Flight and Instrument Currency • Day VFR - Three Take-offs and Landings within previous 90 days • Night VFR - Three Take-offs and Landings to a Full Stop within previous 90 days • Instrument Operations - Six instrument Approaches, Holding, Intercepting & Tracking in IMC or simulated IMC within previous six months • Are These Minimums Enough? -- Always set personal minimums for each flight Rev 8/25/09

  21. Scenario BasedFlight Reviews • Small and Large Airport Operations • Flights into Unusual Environments • Risk Assessment & Decision Making • Weather Operations Specific to the Area • Multi-leg Flight Planning and Operations • Diverting or Returning to the Departure Airport • IFR Introduction and Practice (for VFR Pilots) • Instrument Currency and Competency (for IFR Rated Pilots) Rev 8/25/09

  22. Ongoing Study • Many Self Paced Courses Available • AOPA Safety Foundation (aopa.org/asf) • Federal Aviation Administration (faasafety.gov/) • Recommended: AOPA’s “Do The Right Thing: Decision Making For Pilots” Rev 8/25/09

  23. Brittany P

  24. ANGEL FLIGHT WESTPROCEDURES Rev 8/25/09

  25. AFW Passenger Procedures • Passenger and Companion(s) • Have completed intake by AFW staff • Every patient should have a medical release for flying in non-pressurized aircraft • Have demonstrated need (financial or other compelling reason) for using AFW • Are medically stable and can enter/exit small aircraft with minimum assistance Rev 8/25/09

  26. Angel Flight Passengers • Are screened by AFW office and should not include: • Those that are noticeably heavier than specified • Those medically unstable or in need of nursing attention onboard the flight • Those who would require excessive supervision in small aircraft • Those who require oxygen (unless on Mission Data Form and agreed to by Command Pilot) If a passenger meets any of the above, please contact AFW prior to boarding Rev 8/25/09

  27. Passenger Overview • The Passenger • Needs compassion and sensitivity for their medical condition or other compelling issue(s) • May have a companion (parent, relative, spouse or friend) • May or may not be open with you about medical condition Rev 8/25/09

  28. Pilot’s Passenger Responsibilities • The Command Pilot should • Plan each flight with the comfort and well-being of the passenger in mind • Complete Safety Briefing prior to departure • Keep the passenger informed about flight conditions, progress and arrival time • Be sensitive to airsickness and/or frightened passenger • Ensure Passenger’s ground transportation is resolved prior to flight Rev 8/25/09

  29. The Angel Flight Call Sign • When flying a mission you are allowed to file your flight plan using the Angel Flight Call sign. We encourage you to use the Angel Flight Call Sign. • The Angel Flight call sign’s purpose is to enable ATC to identify aircraft which are being flown for AFW. Its use can mean better handling by ATC. • Using the Angel Flight call sign is also an opportunity to influence other pilots to join Angel Flight West. • The Angel Flight call sign is only to be used when the passenger is onboard or when the positioning flight is time sensitive. • When filing your flight plan in the Aircraft ID section indicate “NGF” plus the last 3 digits of your tail #. (N12345 would be NGF345) • In the remarks section indicate the normal full call sign, tail number and Angel Flight West (N12345 Angel Flight West) • When communicating with ATC you would say: “Oakland Center… Angel Flight 345 request...” Other than the call sign, use normal terminology. • Use caution to make sure that “Angel Flight” does not get confused with a similar call sign, for example, “Eagle Flight,” as they can sound very much alike. Rev 8/25/09

  30. Marilyn and family

  31. THE MISSION Rev 8/25/09

  32. How to Obtain a Mission • Angel Flight West Web Site • Missions are listed at www.angelflightwest.org • E-mail Notification • Missions available can be emailed to you twice per week • Special request emails are sent periodically • Calling the Office • Inquire about specific Missions Rev 8/25/09

  33. Missions Available AFIDS Rev 8/25/09

  34. Mission Request (1) Rev 8/25/09

  35. 6/28/06 Test Pilot 0000 Mission Request (2) Rev 8/25/09

  36. Mission Data Form • Faxed or emailed to confirm you have been assigned mission • Has contact info for passenger • Please contact passenger immediately • On multi-leg mission, all pilot’s contact information will be shown for coordination purposes Rev 8/25/09

  37. Mission Data Form (Top) Rev 8/25/09

  38. Flight Planning • Begin your flight planning as early as possible so that you are aware of weather, weight and balance, and other issues at the earliest possible stage • Pilots are encouraged to file a flight plan for each flight with passenger(s) on board, especially under circumstances where a flight plan might be the only means of locating a downed aircraft • If mission is cancelled, notify AFW office as soon as possible Rev 8/25/09

  39. Create Your Own Angel Flight Check ListContact the Passenger Please call your passenger as soon as you receive your mission sheet. Use the following items to ensure you’ve covered all of the important topics 1. Introduction and verify/exchange phone/cell numbers and e-mail addresses. Have a contact phone number for the day of the mission 2. Verify departure time /appointment time and date. (when do they need to arrive at the destination?) 3. Inquire about passenger’s flying and/or Angel Flight experience 4. Inquire about special needs (oxygen, wheelchair, etc) 5. Verify weight and remind passengers of baggage weight limits 6. Discuss meeting time and place, FBO telephone number, address, etc.. Alternate airports discussed 7. Discuss destination location, telephone number, etc. 8. Remind passengers of waiver requirement 9. Set flight expectations (ETE, weather, etc) 10. Remind passengers re: lack of toilet facilities. (don’t drink coffee/tea…) 11. Prepare Passenger for In-flight comfort. Bring: sweater, coat, gloves, sun glasses, reading material 12. Address any safety concerns or other anxieties 13. Verify lodging and/or ground transportation arrangements 14. Discuss alternatives (Alternate airports? Possible cancellation) 15. Ask about any further questions 16. Establish date and time for a final coordination call Rev 8/25/09

  40. Create Your Own Angel Flight Check ListDay of Flight/Passenger Pickup Day Of Flight 1. Weather conditions, more precise flight time 2. File Flight Plans 3. Contact Passenger, verify their condition for flight, communicate current weather conditions and revised ETE. Passenger Pickup 1. Have them sign the Waiver Depending upon circumstances have them sign either one or two waivers 2. Hand out AFW material/boarding form 3. Obtain pictures if desirable 4. Escort them to the aircraft after a short briefing about ramp safety 5. Complete a thorough preflight briefing GA Aircraft / passenger intro – if necessary Weather Particulars of this mission (forecast weather, ETE, etc.) What is expected or desired of them - terminal (sterile cockpit)/enroute What to do if they have problems or issues 6. Open IFR/VFR flight plan and/or use Flight Following Rev 8/25/09

  41. Create Your Own Angel Flight Check ListPassenger Drop-off 1. Assist them in deplaning if necessary 2. Ensure that all of their belongings have been removed from the aircraft 3. Escort them off the ramp and to their transportation if necessary 4. Confirm transportation is available 5. If you are also providing their return flight, verify time, place, etc. 6. Complete the Mission Report Form Rev 8/25/09

  42. Create Your Own Angel Flight Check ListEnsure in Aircraft 1. Pilot license, medical, etc 2. Handheld GPS and/or NavComm 3. Instrument, enroute chart, high altitude charts 4. Sectionals/WACs 5. Airport guides 6. Headsets 7. Clipboard/Knee Board 8. Camera 9. Boarding Stool? 10. Passenger Comfort Relief packages/bottle(s) Air sickness bags Blankets Headsets/non-aviation headsets if desired/ear plugs Angel Flight West Information handout Water or other refreshments Don’t forget your Angel Flight West material. Some pilot carry and/or wear: 1. Binder (with mission form, multistage plan, flight plans, etc). 2. AFW Badge 3. AFW Shirt and/or Jacket 3. Business Cards 4. Handout (Angel Flight) Rev 8/25/09

  43. Passenger Contact • Initial Passenger Phone Contact • As soon as mission assigned • Confirm weights – including baggage (size also) • Confirm time/date of pickup, FBO location, FBO at destination and transportation at destination • Confirm and obtain additional contact information • Confirm Waiver of Liability must be signed prior to departure • Explain that flight may be cancelled (e.g. NOTAMS, wx) • If a Multi-leg mission, contact/coordinate with other pilot. • Confirm all details again day prior to departure Rev 8/25/09

  44. Each Passenger Must Trust Us • Passengers may be new to flying • Our responsibility is to ensure they are comfortable • Dress to encourage their comfort and trust • Act professionally • Communicate professionally • Fly smoothly and professionally Rev 8/25/09

  45. Angel Flight West Badges Standard Badge with photo Checklist on Reverse Side Rev 8/25/09

  46. Passenger Meeting • Meet Passengers at Departure Airport • Introduce yourself (and Mission Assistant) • Visually confirm weights and baggage • Review flight conditions, time enroute and destination arrangements • Give them a Welcome Card and take pictures (optional) • Obtain signatures on two “Waiver of Liability” forms. Mail one Rev 8/25/09

  47. Welcome Card (optional) • Give to passenger on each leg of flight • Pilots may place their address on the back – as passenger may want to send a thank you note (optional) If there is a change or a problem with your flight arrangements on a weekend or at night, please call 1-800-413-1360 Rev 8/25/09

  48. Unanticipated Passengers or Cargo • Do not carry passengers or cargo not listed on Mission Data Form without AFW office approval • The next pilot flying the same passenger(s) may have a smaller aircraft • Confirm manifest during initial phone conversation with passenger Rev 8/25/09

  49. Unanticipated Passengers or Cargo Good afternoon NorCal AFW pilots!! We just received a cancellation due to an unexpected companion on a flight. The inbound pilot was able to accommodate, but the return trip pilot was not and had to cancel. Please look at the details below and let us know if you can step in and fly this mission. Saturday is an option as well. Thank you so much for making this work!! 1/23/2009 (Friday): PAO ( Palo Alto , CA ) - ACV (Arcata/Eureka, CA), 2pax, 466lbs., flexible flight time. Can also travel Saturday. Flight is for a man with liver cancer. Please help us get him home! Rev 8/25/09

  50. Flying the Mission • Pre-Departure • Provide introduction to Flying & Aircraft • Complete safety briefing with passengers in aircraft • Show location of emergency equipment, airsickness bags, etc. • Explain how & when to ask assistant or pilot a question during flight • Cover expected flight conditions and normal noises of aircraft (flap and gear) Rev 8/25/09

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