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Australian innovations in digital records creation & capture

Australian innovations in digital records creation & capture. Judith Ellis. Background. X. X. X. X. Monday. KM Portal. Doc Store. Communities. Chat. Blogs. New Release Workflow. Message Boards. IMS. Tuesday..or is it Wednesday?. Wireless. Email. Calendar. Templates.

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Australian innovations in digital records creation & capture

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  1. Australian innovations in digital records creation & capture Judith Ellis

  2. Background X X X X

  3. Monday KM Portal Doc Store Communities Chat Blogs New Release Workflow Message Boards IMS

  4. Tuesday..or is it Wednesday? Wireless Email Calendar Templates

  5. It’s still Wednesday Voicemail SMS Synchronization Case history Auto classification

  6. Thursday

  7. What does the story tell us? • Ubiquity of technology underpins routine work processes • Work - not constrained by time & space • Parallel communication • Process-driven record creation & capture • Multiple creators of information - from within & outside the organisation • Multiple access to corporate information & from different locations • One source of the truth

  8. Innovation? • Recordkeeping is a normal by-product of how we do things + underpinning technology & protocols • Collaboration = building knowledge of the organisation & using it to work smarter • Direct business outcomes: • fast, effective decision-making & management • high level customer service

  9. Emerging technologies Challenges for us: • Deployment • Underlying rules • Underlying configuration • Evidence-based culture

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