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Trends in Hospitality

As the hospitality industry grows, new trends emerge to cater to wealthier and tech-savvy customers. Explore the impact of technology, convenience services, and amenities on hotels. Discover how economic shifts influence business expenses, airline routes, and traveler preferences.

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Trends in Hospitality

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  1. Trends in Hospitality

  2. Hospitality Today • Expanding global economy • Travel becoming the number one industry • Customers wealthier • Customers more familiar with technology • Most profitable travel market is Asia

  3. Technology • Secure high speed wireless access from rooms • Personal in room portal services • Stock quotes • Newspapers on line • Improved video conferencing capabilities • Virtual reality entertainment • Business Centers with 24/7 access

  4. Convenience • Airport Hotels that connects the hotel lobby directly to the airport via a bridge • Travel Counters in the hotel lobby • Check luggage • Obtain Boarding Pass • Openness in public areas • Indoor/Outdoor pre-function areas • Additional breakout rooms

  5. Amenities • More homelike environment in guest rooms • Music in hotel is representative of the area • Aromatherapy in rooms • Updated color palates for public areas and rooms • Fitness equipment in rooms and on property • Flat screen TVs in rooms • CD players in rooms • Spacious bathrooms

  6. Economic Impact on the Industry • Tighter reign on business expenses • Reduction of seats and routes for airlines • Birth of new discount airlines • Discounted prices to draw customers • US Travel Association (USTA) estimates 704.4 billion in US Travel expenditures in 2009 • Projected 71.8 million visitors to the United States by 2014

  7. References Trends in Hospitality. News and Views Quartely, Voulme 3 Number 3, pp. 7-8 www.ellerbebecket.com/ebq Travel, Airline, Hotel, and Tourism Trends. Plunkett Research, Ltd. http://plunkettresearch.com, November 30, 2010.

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