Welcome to EMERGENCY SERVICES

1. Welcome to EMERGENCY SERVICES

2. Divisions • Emergency Communications 911 • Emergency Management • Emergency Medical Liaison Services • Animal Control • HazMat • Training & Quality Assurance • Radio Technical Support • Accreditation

3. Divisions

4. Emergency Communications 911 • Emergency Communications Specialists (ECS) • 4 shifts of 7 employee’s • Work 12.25 hour shifts • 0515 to 1730 • 1715 to 0530 • Part-time staff

5. Emergency Communications 911 • Answer All 9-1-1 Calls for Fire/EMS/Police • Dispatch • Fire • Emergency Medical Services (EMS) • Sheriff’s Office • Support for Maryland State Police • Animal Control • Outside Agencies • SMECO, METCOM, Social Services, etc. • Calvert Cliffs 24-Hour Monitoring Point • Mutual Aid - Assist Surrounding Jurisdictions

6. Emergency Communications 911 Computer Aided Dispatch

7. Emergency Communications 911 Mapping • Vantage Point • Linked with Phones • Linked with CAD

8. Emergency Communications 911 Radio System • Radio’s for • Fire • Ems • Sheriffs • MSP • Mutual Aid • State Highway • Coast Guard • College Public Safety • STS Buses • DP&W • Parks & Rec • Public Schools • Private Schools • MedStar Hospital

9. Emergency Communications 911 Phone System • Supported by Verizon • 8 911 Lines • 7 Admin Lines • 4 Sheriffs Lines • 4 Ringdown Lines

10. Emergency Communications 911 When you call 911 What is your address? What is your phone number? What is your name? What happened? Are you on the scene now? When did this Occur?

11. Emergency Communications 911 ProQA Dispatch EMD Emergency Medical Dispatch EPD Emergency Police Dispatch EFD Emergency Fire Dispatch

12. Emergency Communications 911 Make the Right Call When to Call 9-1-1 • When life and\or property are in danger • When you think someone’s life is threatened • When someone is injured • When in Doubt • When NOT to Call 9-1-1 • When You Need Road/Travel/Weather Information • Transportation to a Doctor Appointment • To Get Quicker Attention in the Emergency Room • To Get Prescriptions Filled

13. Emergency Management We Manage Expectations

14. Emergency Management Hazards in St. Mary’s County • Man-made Hazards CBRNE, Chemical, Biological, Radiation, Nuclear, Explosive CCNPP Pax River NAS Terrorism HazMat Spills Natural Gas Leak Fires Motor Vehicle Accidents • Natural Hazards • Hurricane/Tropical Storm • Tornado • Flooding (including Dam Breaks) • High Winds • Drought • Wildfire • Epidemics ? ?

15. Emergency Management Training & Exercise Training • FEMA on site • PIO Awareness • Reception Center / Decon • Private School Active Assailant • PIO Training • Advanced PIO 3 day • Damage Assessment • Monthly Radio Test • Pubic Schools • Private Schools • Exercise • MS-1 MedStar St. Mary’s Hospital • Full Scale Margaret Brent Middle School • Charlotte Hall Veterans Home • MedStar Code Silver • Nursing Center • Admin. • All three shifts

16. Emergency Management Full Partial Situational Awareness Normal EOC Levels of Activation

17. Emergency Management – BOCC & County Administrator – Emergency Services – Aging & Human Services - SMC Health Department – SMC Board of Education – County Volunteer Fire Chief – County Volunteer Rescue Chief – Department of Social Services – Public Works and Transportation – State Highway Administration – SMC Sheriff’s Office – Maryland State Police – Public Information Office – Land Use & Growth Management – Radio Amateur Civil Emergency Service (RACES) – SMC Metropolitan Commission – Maryland Dept. of Natural Resources – Patuxent River Naval Air Station – MedStar - St Mary’s Hospital – Calvert Cliffs Nuclear Power Plant – Maryland Department of Agriculture – Information & Technology - MD Emergency Management Agency Who Shows Up in the EOC? • One or More Representatives of the Following Organizations

18. Emergency Management Resources Available • prepare.stmarysmd.com • CodeRed Signup Weather Warnings • E-notices • Storm Ready • FEMA website – www.ready.gov • MEMA – mema.maryland.gov

19. Emergency Management

20. Emergency Medical Liaison Services Institute for Emergency Medical Services Systems Jurisdictional Medical Director Dr. Dan Geary Emergency Services Coordinator Mark Pettit St. Mary’s Providers Paramedics Emergency Medical Technicians Emergency Medical Responders

21. Emergency Medical Liaison Services Emergency Services Coordinator Mark Pettit • AED (Automated Electronic Deliberator) 250 Units • Sheriffs Office Patrol Vehicles • All County Buildings • Fire / Ems Departments • Yearly Testing & Maintenance $140,000.00 • Meetings • Rescue Association • County Rescue Chiefs • County Quality Assurance • County Opioid Death • MedStar St. Mary’s Hospital • MEIMSS Region IV

22. Emergency Medical Liaison Services

23. Animal Control • Staffing • Emergency Manager • Animal Control Supervisor • 4 Animal Wardens • On-Call for Emergencies 24/7 • Calls in 2017 • 2018 YTD

24. Animal Control • New Facility • April 2017 Animal Shelter Study • Spring 2018 Facility Needs & Wants Analysis • Fall 2018 Site Location

25. Radio Technical Support • 1700 - Radios (Mobiles and Portables) • 9000 Subscribers • State Resources • Mutual Aid Counties • Federal • Radio’s for • Fire • Ems • Sheriffs • MSP • Mutual Aid • State Highway • Coast Guard • College Public Safety • STS Buses • DP&W • Parks & Rec • Public Schools • Private Schools • MedStar Hospital • Maryland DRR - Parks

26. HazMat • Equipment is maintained, calibrated and owned by St. Mary’ County • Supported and manned by local volunteer Fire / EMS Members • Respond to Emergency Calls and Support Sheriff’s Office ES Team • Train and Support Calvert Cliff’s Nuclear Power Plant • Emergency Worker Briefings • First Responder Monitoring and Decon • Reception Center Monitoring and Decon

27. Training & Quality Assurance • 911 Communications Personal • Must be at least 18 years of age to apply • Complete a St. Mary’s County Government Job Application • Pass CritiCall Test 80% or Higher • Decision Making • Keyboarding wpm • Audio Data Entry • Call summarization • Memory Recall • Prioritization • Map Reading • Reading Comprehension • Interview • Accept Positions

28. Training & Quality Assurance 911 Communications Personal New Employees are required to complete a 4 week Training Academy and obtain certifications. The Academy consists of the following Scheduling and payroll procedures Emergency Management St. Mary’s County Sheriff’s Office Detention Center Maryland State Police Animal Control Radio System overview EMS overview Fire Overview State Fire Marshal Board of Education County Tour Landmarks and addressing overview Customer Service Quality Assurance Computer Aided Dispatch (CAD) Phones Systems Meters/NCIC Awareness Water Related Incidents Weather Incidents Review and Test/Quiz

29. Training & Quality Assurance • Required Training Certificates: • Emergency Telecommunicator Certification (ETC) • Emergency Medical Dispatcher (EMD) Certification • Emergency Police Dispatcher (EPD) Certification • Emergency Fire Dispatcher (EFD) Certification • Maryland Electronic Telecommunications Enforcement Resource System (METERS)/National Crime Information Center (NCIC) • Adult and Pediatric CPR/AED through the American Heart Association • Once successfully complete the training academy the new employee is assigned to a Certified Training Officer- • Phase I- 160 hours- Navigating Special Operation Procedures, Human Recourse Policies, Geography and Mapping, Radio Verbiage, Basic CAD Functions, • Phase II – 150 hours - On the job Training - Phones and call taking - Radio - Computer Aided Dispatch (CAD) - Customer Service • Phase III- Independent work, training objectives, Chart (trainee must explain, demonstrate and perform their duties)

30. EMERGENCY SERVICES Questions?