EDS Managed Storage Service

1. EDS Managed Storage Service

2. Information-centric Network-centric PC-centric Systems-centric Riding the Content Wave Number of users (millions) 1,000 100 10 0 2030 1970 1980 1990 2000 2010 2020 Source: EMC

3. 2003 200324B 200212B 40,000 BCEcave paintings bone tools 20016B Gigabytes 3500 BCE Writing 20003B 0 CE 105 Paper 1450 Printing 1870 Electricity, telephone 1947 Transistor 1950 Computing Late 1960s Internet 1993 The Web 1999 2003 More Information Over Next Two Years Than Previous 40,000 Combined Source: UC Berkeley, School of Information Management and Systems.

4. 22.2% 11.3% 7.9% 6.2% 5.9% 3.6% GDP ITSpending PCs Servers NetworkComm.Equipment Storage Storage Grows the Fastest Annual Revenue Growth Forecast through 2004 Source: Dataquest

5. A Corporate Commitment • EDS Office of the CIO:an Enterprise IT focus • Corporate organization dedicated to advancing storage technologies • 269 years of IT expertise • 130 years of storage specialization • Lead the integration of innovation with 5,000 specialists around the EDS world • Advanced Technology • Global Indirect Markets: Storage ecoStructure Partner & Alliance program

6. A Global Capability • Managing storage for more than 6,300 clients around the world • Added 200+ clients since the announcement of Managed Storage service offering • 10 global centers of expertise for storage • Corporate Enterprise IT focus on storage • Leverage innovation globally, deploy locally

7. EDS Storage Centers of Expertise United Kingdom Ottawa Germany Auburn Hills Sacramento Plano Mexico City Sydney Sao Paulo

8. EDS Storage Depth and Breadth • Bringing deep storage practice knowledge • Managing over 7 petabytes of storage . . . and counting • ISO 9001 Certification • Mature, robust management processes • Registered under the American Standards Institute • 5,000+ trained technicians • Multi-supplier competent • Heterogeneous capabilities • Extensive certifications including Compaq, EMC, HDS, NetApp, SUN, & others • Integration expertise

9. EDS Managed Storage Services • Tiered services offer a full range of storage-on-demand services and pricing • Per GB/month TCO pricing to include • Managed storage services • Storage infrastructure assets • Applicable storage hardware & software • Other EDS infrastructure components • Comprehensive maintenance • Optional backup • Hardened, reliable facilities • Inherent technology refresh • Per port/month SAN connectivity pricing • NAS • SAN

10. Terabytes Months Managed Storage . . . Agility with Certainty EDS Liquid Storage Capability Procurement scenario using CAPITAL dollars, invested well ahead of actual need Managed Storage option, using OPERATIONAL dollars, spent as the need arises

11. EDS Managed Storage at a Glance A flexible portfolio designedfor dynamic solutions optimized for each client PremierEnterprise Availability, Scalability, Recoverability Enhanced Enterprise Burstable Capacity on Demand SAN or NAS 100-300 GB growth 4 hr 300-500 GB growth 12 hr 500 - 1 TB growth 24 hr > 1 TB custom 99.999+% availability Instant storage GB limit defined by client need Content replication Optional ServicesNon Disruptive Backup Remote Management Enterprise Storage High Performance Capacity on Demand SAN or NAS 12 hr time to service 99.99% availability Min 30 GB/server entryRAID-1 technology Channel failoverUp to 300 GB growth w/ 12 hr response Workload balancing Capacity ManagementService level reporting Optional ServicesNon-intrusive Backup Remote Management Departmental Storage Capacity on Demand SAN or NAS 24 hr time to service 99.9% avail Min 30 GB/server entry RAID-1 technology Up to 300 GB incremental growth with 24 hr notice Optional Services Centralized Backup Remote Management Capacity on Order Direct Connect or NAS99.9% avail 30 day time to servicefrom hardware receipt Min 350 GB entry/siteRAID-5 technologyLimited scalability Optional Services Point in TimeBackup Remote Management Service & Price Differentiation

12. EDS Managed Storage Services Dynamic services shaped by your business Burstable Capacity, special events, highly customized, complex applications Enterprise Premier Multi-tiered applications; medium transaction database servers (Oracle, Sybase) Enterprise Enhanced Low-end data base (Access, SQL),shrink-wrapped applications,presentation layer becomes more dynamic ----- Managed Services Value -----> Enterprise Storage Edge web content, web caching, content delivery Departmental Storage File sharing, rich media, Engineering graphics, bulk storage ----- Breadth of Services ----->

13. Flexibility • EDS Liquid Storage • A modular capability that integrates flexible configurations & architectures • Flexibility for client site delivery or EDS • Services designed to enable more sophistication as your needs change • Enables capacity allocationbased on need • Scalability on demand • A top-shelf solution in a “pay-as-you-grow” model

14. Reduce Risk • Improve management of unpredictable and dynamic infrastructure requirements • Service excellence with demonstrated capability and robust ISO certified processes • Provides the consistent support processes and the basis for enterprise backup and disaster recovery strategies • EDS skill & expertise managing complex infrastructures • Control emerging technology with few industry standards • Diverts capital expense tooperating budget

15. Manage Change • EDS Liquid Storage capability • Manages a state-of-the-art infrastructure that anticipates dynamic business needs and adapts services • An enabler for an increasingly accelerated business rate of change • EDS commitment to evaluation,certification and integration ofemerging technologies • Inherent technology refresh • Overcome funding challengesfor unplanned projects

16. The EDS/EMC Advantage • EMC Credibility • Client list includes 90+% of the leading firms in storage-critical industries • Two thirds of the world’s electronic storage lives on EMC e-Infostructure • EMC investing $1B per year in storage software R&D to retain lead • EDS expertise with EMC integration • EMC Proven Level 5 certification • EDS enables full exploitation of EMC feature functionality • Strength of alliance • Unique pricing approach that allows paying for EMC software exploitation per GB rather than per installation • EDS executive sponsorship at highest level of EMC Engineering • Thought Leadership • EDS trends for driving EMC product improvements • EDS contribution to SRDF, multi-hop, Time Finder • EDS contribution to EMC futures

17. Committed to Service Excellence The Service Excellence Dashboard is a Web-based tool that tracks client perception of EDS service in real time. Experts Are Talking Dashboard automates reporting of objective Key Performance Indicators (SLA metrics) capturing both EDS contractual commitments and client expectations . . . all designed to deliver a positive experience for the EDS client.“I was extremely impressed when I first saw this.” Dean Davison Meta Group, Vice President for Service Management Strategies

18. Commitment Pays Off Our commitment to service excellence is being noticed • Senior leadership focus • Candid, open, regular communication • Stronger client relationships • Winning new business • Renewal rate of 85 percent It’s Working “Nobody else in this industry has anything like the Service Excellence Dashboard. “That is heads and shoulders above major competitors.” Dean Davison Meta Group, Vice President for Service Management Strategies

19. The EDS Advantage • Flexible, dynamic services with industry best practices • Liquid Storage capability • Service excellence . . . Demonstrated • Market leading SLAs . . . Guaranteed • Continuous improvement • Best Standard of Efficiency • Commitment to the client

20. Akamai Alistia Archive.com Blue Shield California CenterBeam DEERS CIO eRoom Franklin Covey FreeDrive GM ePOMS GM Global Web Hosting GMAC VIN Maxtor MCI eBilling Palm Pacifica Port of Asia SAP SPO Mercia Link EDS Managed Storage Clients • Canada Post • DOW*NET • France HBL • Nordic Berendsen • UK EZGov • UK GKN • UK MCI • Upstream.com

21. eds.com