1 / 50

Anticipate, Understand and prevent risks Psycho-socials

Anticipate, Understand and prevent risks Psycho-socials. June 2010. The program Day 1. What is stress ? The consequences Detect and act as manager Prevent and limit the impact of communication’s stress Action plan. The program Day 2. Back to the action plan

betha
Download Presentation

Anticipate, Understand and prevent risks Psycho-socials

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Anticipate, Understand and prevent risks Psycho-socials June 2010

  2. The program Day 1 • What is stress ? • The consequences • Detect and act as manager • Prevent and limit the impact of communication’s stress • Action plan

  3. The program Day 2 • Back to the action plan • Discussions on specific cases brought by participant • Role playing filmed formatting situation • Balance sheet

  4. The educational objectives • Understand the nature of stress • Be aware of risks it poses • Know how to act in his role of manager cope with stress • Acquire postures communication to allow reduce the severity and risk

  5. The facilitator : Michel MAESTRALI

  6. Part 1 : What is stress ?

  7. Part 2 : consequences of stress ?

  8. FAIL

  9. Two psychologists, Yerkes and Dodson, have shown in the early 20th century that stress is good for the performance to some level, but then, it becomes harmful. Performance of the individual Optimal stress « Good » stress « Bad » stress Intensity of the stress response

  10. When we are stressed, we tend to commit errors following logic in our interpretation of the facts : Of “Know of to manage the stress", Dr Charly Cungi, ed. Retz, 2003 and “The stress at work", Patrick Legeron, ed. Odile Jacob, 2001

  11. Part 3 : act on stress

  12. Part 4 : act on stress as a manager

  13. The relay The unifying The actor/decision maker The attendants The innovator

  14. The relay (up the information on cases in overdue at your hierarchy and service hr) The unifying (promoting trade in the team, communicate, manage conflicts) The actor/decision maker (crop practices “stressful”, balance the workloads) The attendants (be careful with staff, exchange, make verbalize) The innovator (fight with routines, promote the creativity

  15. Part 5 : Prevent and minimize the impact of stress by communication

  16. Selection, generalization, distortion Selection, generalization, distortion

  17. Cognitive processes Internal states Behaviors

  18. Internal states Cognitive processes Behaviors

  19. Situation disembodied • When our interlocutor tells us in a manner «disembodied », we do withdraw that information «intellectualized» : you don’t ever listens • It’ better get our interlocutor in an experience concrete : the last time i didn’t listened • When is it ? • Where it was ? • What did you do ? • You thought what ? • You feel what ? Situation concrete

  20. Part 6 : My action plan during intercessional

  21. Conclusion

  22. Bibliography To go a little further…

More Related