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Specifications. Goals. Need to know when we ’ re done with the project. Need to know what is ‘good’. Process. Create a list of needs Prioritize needs Create measurable specifications Establish targets for specifications Create mapping of needs and specs
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Goals • Need to know when we’re done with the project. • Need to know what is ‘good’.
Process • Create a list of needs • Prioritize needs • Create measurable specifications • Establish targets for specifications • Create mapping of needs and specs • Benchmark competitor needs and specs
Create a list of needs • Use interviews, observations, and experiential information • Functional performance, human factors, physical requirements, reliability, life-cycle concerns, resource concerns, fabrication requirements
Prioritize needs • Negotiate into priorities • Decide • Must have • Should have • Would like to have • Score or rank
Create measurable specifications • What is going to be measured? • How is it going to be measured? • To what target value must it meet? • Under what conditions will it be tested?
Target • The objective for a measurable spec • Could be a range or a number • Need to make goal reasonable for the company • Needs to be informed • Measure and compare actual performance of completed product (testing)
Map needs and specs Specs. Identified Needs Spec. 1 Spec. 2 Spec. 3 ... Need 1 Need 2 Need 3 Need 4 Need 5 ... Quantitative Need 4 Need 5 ... Qualitative
Benchmarking • Measure competitor performance in quantitative performance areas • Important to beat competitors in meaningful ways • Experimented with/dissected competitors to get this
House of Quality Background • Part of the tools from Quality Function Deployment • First used,1972 oil tanker design, Mitsubishi • QFD used to design F-35
HoQ Reference • http://www.webducate.net/qfd/qfd-hoq-tutorial.swf