Stamp of Quality: AGACE Pilar Lasala, APTICE

1. Stamp of Quality: AGACEPilar Lasala, APTICE LEFIS Quality Sofia, 2nd-3rd June 2006

2. Summary • APTICE • The APTICE Code of Practice • The AGACE Stamp of Quality • EGOBS as a procedure to validate eGovernment Websites LEFIS Quality Sofia, 2nd-3rd June 2006

3. Summary • APTICE • The APTICE Code of Practice • The AGACE Stamp of Quality • EGOBS as a procedure to validate eGovernment Websites LEFIS Quality Sofia, 2nd-3rd June 2006

4. APTICE ASSOCIATION FOR THE PROMOTION OF INFORMATION TECHNOLOGIES AND ELECTRONIC COMMERCE Asociación para la Promoción de las Tecnologías de la Información y el Comercio Electrónico www.aptice.org • A non-profit organization • Created on April 10th, 2000 LEFIS Quality Sofia, 2nd-3rd June 2006

5. APTICE AIMS: • Research on the impact of ICT in business and Public Administration • The publicity of that research: advisory activities, training programmes, seminars, publications, lectures, research projects,… • The generation of new knowledge on information technologies • The study of company needs in relation with ICTs LEFIS Quality Sofia, 2nd-3rd June 2006

6. Summary • APTICE • The APTICE Code of Practice • The AGACE Stamp of Quality • EGOBS as a procedure to validate eGovernment Websites LEFIS Quality Sofia, 2nd-3rd June 2006

7. The APTICE Practice Code • APTICE has drawn up this code of practice to be used by companies and government institutions as an instrument for self-regulation of their relations with private and business users • Prepared on the basis of : • prevailing legislation in Spain and the European Union • taking into consideration the practices required by other similar codes worldwide • the expert opinion on the issues involved and the experience of companies operating in the e-commerce industry LEFIS Quality Sofia, 2nd-3rd June 2006

8. The APTICE Practice Code AIMS: • To encourage quality in all services offered through websites (e-commerce and e-government) • To foster consumer and business confidence • To establish a channel for handling the complaints and disputes that may arise through an out-of-court dispute resolution system • To be a guide to best practice in a continuous improvement context LEFIS Quality Sofia, 2nd-3rd June 2006

9. The APTICE Practice Code PRINCIPLES: • Identification of the Organisation • Guarantees concerning claims and performance • Security and technology infrastructure • Data protection • Rules for out-of-court dispute resolution • Requirements for the implementation of the APTICE code of practice LEFIS Quality Sofia, 2nd-3rd June 2006

10. Summary • APTICE • The APTICE Code of Practice • The AGACE Stamp of Quality • EGOBS as a procedure to validate eGovernment Websites LEFIS Quality Sofia, 2nd-3rd June 2006

11. The AGACE Stamp of Quality AGACE www.agace.org The Agency for the Guaranteeing of eCommerce (Agencia de GArantía del Comercio Electrónico) • AGACE Is a division of APTICE, integrated within its organisation, in charge of performing audit work in compliance with the APTICE Code of Practice • AGACE is in charge of auditing those organisations that wish to obtain the AGACE Stamp of Quality for electronic government and electronic commerce LEFIS Quality Sofia, 2nd-3rd June 2006

12. The AGACE Stamp of Quality REGULATION: Section I: Definitions Section II: Object Section III: The Trustmark Section IV: The Certification Agency Section V: Award of the Trustmark Section VI: Maintenance of the Trustmark Section VII: Suspension or withdrawal of the Trustmark Section VIII: Treatment of non-conformities Section IX: Out-of-court dispute resolution procedure LEFIS Quality Sofia, 2nd-3rd June 2006

13. Summary • APTICE • The APTICE Code of Practice • The AGACE Stamp of Quality • EGOBS as a procedure to validate eGovernment Websites LEFIS Quality Sofia, 2nd-3rd June 2006

14. EGOBS Electronic Government Observatory www.egobs.org • EGOBS is an initiative of the Network on Electronic Government coordinated since 2003 by the University of Zaragoza; its members are European and South American Universities • APTICE collaborates in the activities of the Observatory • EGOBS is part of the Legal Framework for the Information Society (LEFIS) LEFIS Quality Sofia, 2nd-3rd June 2006

15. EGOBS AIMS: • The independent study of the characteristics of the activities of Electronic Government • The confirmation, by means of the study of concrete cases, if the activities are carried out with respect to: • the norms, procedures and principles picked up in the laws • the right to the participation in these activities for citizens, companies and institutions • the regulations on personal data protection and security of the electronic communications LEFIS Quality Sofia, 2nd-3rd June 2006

16. EGOBS TOOL: LEFIS Metric on eGovernment development • A set of indicators to measure the eGovernment development in each category (Oslo, EFQM and usability studies models) • 93 indicators organized into four parts: • Contextual indicators • Input indicators • Output indicators • Outcome indicators • Each part is organized into areas LEFIS Quality Sofia, 2nd-3rd June 2006

17. Summary • APTICE • The APTICE Code of Practice • The AGACE Stamp of Quality • EGOBS as a procedure to validate eGovernment Websites THE END LEFIS Quality Sofia, 2nd-3rd June 2006