AMI “Its more than Just Meter Reading”

1. APPA 2007 Engineering and Operations Technical Conference AMI “Its more than Just Meter Reading” By Matt Klinker

2. Agenda • Intelligent Grid • Advanced Metering Infrastructure Communications • AMI related applications • Enterprise Applications • Software Selection You’ve installed the automated meter, now what?

3. Intelligent Grid • An “intelligent grid” can support demand response, distributed generation, time-based rates, and other programs • Potential cost savings, revenue enhancement, safety and reliability improvements can be achieved through implementation of intelligent grid applications

4. Intelligent Grid (Cont’d) • Broadband communication for telemetry and control • Intelligent electronic devices providing monitoring of conditions, fault detection and diagnosis, and Volt / VAR control • Event management through distributed processing

5. AMI and Intelligent Grid Usage Collection Substation Automation Communications Outage Management Distributed Processing IntelligentGrid On Demand Data Automated Metering End User Interaction Grid Automation Analysis Switching and Controls Distribution Automation

6. EPAct 2005 • Energy Policy Act of 2005 • Demand Response policy • Directive to offer time-based selectable rates to the client • More accurate metering data • Meter deployment requirements • Impact on deployment schedules

7. Advanced Metering • Advanced metering is the integration of electronic communication into metering technology to facilitate two-way communication between utility and customer equipment.

8. US AMI Penetration United States penetration of advanced metering Docket No: AD-06-2-000 August 2006

9. Meter AMI System Diagram IED Operations Center Consumer Electric Operations Feeder Condition Substation Restore Commands MDM / CIS Thermostat Wireless BPL PLC Cellular Backbone Network Customer Operations AMI Host Meter Data / Outage Detection Time BasedPricing

10. AMI Benefits • Tamper detection, fraud • Remote disconnect / reconnect • Outage restoration and notifications • Load profiling and system load snapshots • More accurate billing • Demand Response (DR) enabling

11. Application: Load Management • Use AMI to reduce and manage load on the power grid. • Load controlling devices report what loads are active at a given time • Determine whether installed peak load generation is adequate • Voltage and power quality • Faster load research

12. Application: Demand Response • Shift or reduce use to improve electrical grid integrity • Notifies Operations when grid is near or at capacity • Activates on site power generation (Distributed Generation) • Notifies customers when pricing structure changes • Interacts with (Automated) Demand Side Management

13. Application: Automated DSM • Customer can automatically optimize consumption • Similar to Demand Response (DR) • Enables the customer to better manage finances through decreased usage • Automated DSM responds to current pricing structures

14. AMI Business Benefits Source: AMI/MDM Utilipoint 2005

15. Distribution Network Management • Greatest benefit to AMI is better decisions based on correct assumptions about future use. • It provides information about peak consumption to aid in outage prevention, load management, and customer incentive programs.

16. Application: OutageManagement • AMI can be key in the analysis of a service outage. • Pinpoint where and how often an outage occurs • Faster redistribution of loads to offset excess power (DA) • Inform customer service of trouble • Better distribute repair crews in the field • Tamper Detection

17. Customer Interaction • AMI allows the customer to: • View up to the hour billing • Customer Service will have a better understanding of customer usage • Faster, easier account service activations and terminations • Enable “Time of Use” so customer can better manage their power use and lower their cost

18. Customer Interaction (Cont’d) • Customers generally support the integration of AMI • PPL: “Customers appreciate the better billing and look forward to more services in the future” • PG&E: “Very few customers don’t like AMI”

19. Communication Medium • Power Line Carrier / BPL • Twisted Pair Copper • Coaxial Cable • Fixed Wireless Network • Cellular • Fiber Optics

20. Meter Communications • Internet Protocol <10 Mbps • TDM <56 Kbps • PLC / BPL • Fiber • Licensed Wireless • Unlicensed Wireless • Cellular • Leased Lines / Dial up

21. Broadband • Bandwidth limitations are a thing of the past. • True high speed data rates over power line (BPL) • Better leverage existing fiber for backbone/backhaul (GigE) • Uses: meter reading, DSM, flow measurements, etc • Tap new revenue streams

22. Network Management • AMI system becomes a singular complete network management tool. • Overlay power and communication networks • Streamline Network Operations Centers

23. Managing Demand • AMI improves the process of managing demand for natural resources • Savings from selective load control, where the utility or customer schedules a time to use their utilities • If specific capacity constraints exist, utilities can offer customers near real-time incentives to reduce consumption

24. Application:Meter Data Management • System for analyzing the information from the meters • Single point to archive data • Interface with billing and legacy systems • Allows for multi-user access of meter data • Optimum performance of AMR systems

25. Variable Pricing Structures • AMI allows price structures that better reflect customer usage • Variable pricing encourages off-peak usage with reduced rates to customers • Utilities save resources and customers save money on their utility bills • A win-win situation

26. Time-of-Use Schedule Source: SALT RIVER PROJECT AGRICULTURAL IMPROVEMENT AND POWER DISTRICT E-26 STANDARD PRICE PLAN FOR RESIDENTIAL TIME-OF-USE SERVICE Effective: November 1, 2006

27. Improved Data Quality • Automated, remote data collection streamlines the process and increases the quality of data collected by reducing the number of steps between consumer usage and bill distribution. • Hard to reach meter access is no longer necessary

28. Shorter Billing Cycle • AMI shortens the billing process • Cash flow is available earlier, decreasing daily sales outstanding (DSO) • Improved data integrity eliminates reissued, disputed bills • AMI educes theft of services

29. Efficient Call Centers • Most incoming calls are about billing errors, rescheduling meter readings and/or reporting outages • Automated data instantly available • Utilities are proactively telling customers which areas are affected and the estimated duration • Staff can provide better customer service • Call center costs go down

30. Customer Intelligence • AMI enables customer behavior profiling • Effects of outages can now be studied • Data can be used demand management, phase load balancing, and time-of-use data • Improves quality of service and shortens response times to outages

31. Other Benefits • Reduced call center volume of high bill complaints • Reduction in costs to support estimated readings and turn-ons/turn-offs • Reduced trouble call dispatches • More timely billing and better cash flow • Reduced energy theft and tampering • Optimized load and distribution network

32. Future Offerings • AMI will interact with TOU and Demand Response (DR) • Control HVAC to cool or warm structures when power is cheapest • Remotely start washer/dryer/oven • Controlled through home network • BPL Triple Play

33. New Revenue Streams • AMI provides opportunities to provide services for devices in the home, such as home security and appliance diagnostics • The utility can collect a fee for usage of these services

34. Potential Conflicts • Service reliability • Operational efficiency • Energy demand management • Asset management • Strategic planning • Capital spending priorities

35. Conflicts (continued) • Meter data management (MDM) or SCADA data storage • Data latencies and resolutions • Competition for capital, expertise, program management

36. Deployment • AMI is a long term objective • Plan for next decade services • Leverage existing communication network • Infrastructure should be robust and expandable • Realistic timelines set

37. 1st Speaker Matt Klinker SR Engineer, SCADA and Telecommunications Burns & McDonnell Engineering Company 9400 Ward Parkway Kansas City, MO 64114 mklinker@burnsmcd.com Phone: 816-822-4285 Fax: 816-822-3296

38. APPA 2007 Engineering and Operations Technical Conference AMI Enterprise Application Integration (EAI) By Wes Hardin

39. System Diagram

40. AMI Data Model Customer Network Management View Usage/Billing Data Collection TOU AMR AMI MDMS Data Collection Communications Management Data Collection Customer Service Infrastructure Outage Management Personnel Management Billing Legacy Data Collection Manual Systems

41. AMI EAI • Contact Center • Asset Management • WMS • Mobile Workforce Management (MWM) • Inventory Management • Capital Improvement Planning

42. AMI EAI (Continued) • DMS/OMS • Event Management • CIS • ERP • GIS • SCADA • Master Planning • Engineering & Design

43. AMI EAI (Continued) • Financial Systems • Procurement & Purchasing • Environmental Response • Regulatory

44. Business Case • Customer Service • Connect/Disconnect • More Service Offerings • Service Reliability • Improve Outage Management • Operation Efficiency • Risk Management • Financial Forecasting • Pricing • Energy and Demand Management • Better Load Forecasting • Load Control • Asset/Resource Management • Better Asset Planning • Workforce Management

45. Business Case • Security • Identify Energy Theft • Power Quality • Measure Real-time • Environmental • Defer Generation • Safety • GPS and GIS • Regulatory • DOE Office of Electricity Delivery & Energy Reliability (source).

46. EAI Objective Interoperable organization acting on one facility/enterprise model with each department fulfilling its purpose and impacts rippling thru the shared, virtual facility. Departmental silos with manual, interdepartmental coordination

47. Changes in Communication People to People People to Things Things to Things Homes Appliances Buildings People Computers Transportation Vehicles & Systems Intelligent Subscriber Devices Parking Meters Vending Machines • Multiple Connections per Person • Networking Embedded in Household and Business Devices • Full Time, “Always On” Connectivity, • At Home, At Work, and On the Go:

48. Metcalfe’s Law “The value of a network grows as the square of the number of users (n2).”

49. Metcalfe’s Law in EAI “The POTENTIAL value of an ENTERPRISE network grows as the square of the number of CONNECTIONS.”

50. Reaching the Potential • Data Reduction • Visualation • Speed of Comprehension • Decision Support • DON’T BLACKBOX!!!!