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IT Seminar: Central Banking Business Process in Emerging Economics - HKMA's Experience

This seminar discusses the Hong Kong Monetary Authority's experience in managing business processes in central banking during crisis situations. Topics include threat management, backup centers, planning processes, split operations, and transitioning from plan to practice.

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IT Seminar: Central Banking Business Process in Emerging Economics - HKMA's Experience

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  1. IT Seminar for Central Banking Business Process in Emerging Economics Central Bank Crisis Centre Hong Kong’s Experience Yong-wah TAN Head, Information Technology The Hong Kong Monetary Authority 20-21 November 2007 Yogyakarta, Indonesia

  2. Agenda • Muphy Law • HKMA’s Experience • Possible threats • Management attentions • Pre-911, Backup Centre • 911 event • Post-911, BCP Centre • Experience on Planning Process • Split Operations Arrangement • One IT centre, multiple business centres • From plan to practice

  3. Muphy Law • If it can go wrong, it will. • If multiple things can go wrong, the one that will cause the most damage will occur. • When things can’t get worse, they will. • Left to themselves, things tend to go from bad to worse. • Things get worse under Pressure!

  4. HKMA’s Experience • Possible Threats • Power disruption • Typhoon • Black storm • Human errors

  5. HKMA’s Experience • Management Attention • From RTGS implementation (1995/1996), HKMA learnt a lesson on “expect the unexpected”. • Importance of a back-up centre is appreciated. • HKMA’s backup centre was set up in 1996.

  6. HKMA’s Experience • Pre-911 Backup Centre • A consultant was hired to conduct a feasibility study • A site was selected on HK island • Very much a disaster recovery centre with training facilities • Annual drill very much on IT and administration capability

  7. HKMA’s Experience • 911 Incident and Post-911, BCP Centre • Management attention at highest level • New terminology – BCP • To cover the entire organisation’s activities • Corporate Services to take the lead supported by IT, HR, Adm, corporate development

  8. Planning Process Board Risk Committee BCP Planning Team IT Services Administration and Support Corporate and HR Business Areas

  9. Planning Process • Identify business nature • Time critical applications ? • Set the objectives • Develop BCP divisional plans

  10. ITIS systems - Recovery Time Objectives for Critical Business Processes/Functions Planning Process

  11. ITIS systems - Recovery Time Objectives for Critical Business Processes/Functions Planning Process

  12. ITIS systems - Recovery Time Objectives for Critical Business Processes/Functions Planning Process

  13. ITIS systems - Recovery Time Objectives for Critical Business Processes/Functions Planning Process

  14. Split Operation Arrangement • Implemented on Dec 2005, during WTO meeting • Every six months staff at BCP centre will be rotated • All staff are familiar with production and BCP centre environments

  15. From Plan to Practice • Every year there must be one BCP drill • Every three year there must be one BCP drill on a business day • Every year corporate will update divisional plan

  16. End of Presentation

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