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Consumer Rights & Responsibilities Role-Play: Handling Faulty Goods

Explore consumer rights and responsibilities through a role-play scenario where a customer addresses a faulty mobile phone purchase. Learn about merchantable quality, fitness for purpose, and consumer legislation. Understand Consumer Sale of Goods, Supply of Services, and the National Consumer Agency. Discover questions consumers should ask and forms of redress available.

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Consumer Rights & Responsibilities Role-Play: Handling Faulty Goods

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Presentation Transcript

  1. Lesson 6 Review of Consumer Rights, Responsibilities and Consumer Legislation

  2. Video Clips • Goods must be of merchantable quality • Goods must be fit for the purpose • Goods must be as described • Your rights as a consumer

  3. Role Play • You have a problem with your mobile phone which you purchased last week • You bring it back to the shop and inform the retailer about the fault

  4. Research Grid

  5. Review of The Consumer Sale of Goods Supply of Services Questions a consumer should ask The Consumer Forms of Redress Functions of NCA Consumer Protection Act

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