Process Management

2. Process Management Robert A. Sedlak, Ph.D Provost and Vice Chancellor, UW-Stout Education Community of Practice Conference At Tusside in Turkey September 5, 2002

3. Process Management “UW-Stout has developed processes, with numerous partners, to enhance the university’s ability to deliver educational programs and expand services to more students and locations.” • 2001 Feedback Report

4. Process Management • Educational Design and Delivery • Education Support Processes • Other Support Processes

5. Background / ContextUW-Stout • Comprehensive university with strong, focused mission • Part of the University of Wisconsin System • 8,000 studentsand 1,200 employees • Long history of quality initiatives

6. Educational Design And Delivery • UW-Stout offers a focused set of 27 undergraduate and 16 graduate degree programs that are aligned to its mission • Through formal campus-wide processes, these programs are continually evaluated and improved

7. Educational Design And Delivery New programs are added to meet the needsof stakeholders • B.S. in Telecommunication Systems • B.S. in Graphic Communications Management • B.S. in Industrial Management • B.S. in Applied Science • M.S. in Training and Development • Ed.S. in School Psychology

8. Needs and Expectations for New Programs Program Plan Developed / Approved Implementation Developed / Approved Program DirectorProgram Advisory Committee New Program Implemented Program Evaluation / Refinement External Employer / IndustryAdvisory Council Educational Design And Delivery New programs follow comprehensive design process

9. Educational Design And Delivery Program Director Model • Work with advisory committees to develop and update curriculum • Student recruitment, advisingand assessment • Network with employers and professional organizations • Participate in program review processes (accreditation) • Work with departments to coordinate course and program delivery

10. Educational Design And Delivery Delivery strategies meet the needs of students and employers and include: • 2+2 or 2+2+2 programs, developed in partnership with high schools and technical colleges • Degree completion programs offered throughout the state via distance education • Weekend programs for graduate students • Internet-based courses and degree programs

11. Educational Design And Delivery Key Delivery Indicators • Program enrollment • Course evaluations • Student satisfaction • Student learning • Retention / graduation rates • Placement rates • Employer satisfaction

12. Educational Design And Delivery Measuring Student Learning • Assessment in the major • Portfolios • Standardized exams • Co-op / Intern Supervisor Evaluation • Research paper evaluations • Capstone courses

13. Educational Design And Delivery Program Review Process • Campus-wide committee conducts review • PD Self Assessment Report • Surveys of stakeholders: students, alumni, faculty, advisory committee members, employers • Strengths and opportunities for improvement • Recommendations to continue for 1 to 7 years

14. Education Support Processes UW-Stout Support Services enhance academic programs by facilitating: • Active learning • Student success • Student and stakeholder satisfaction

15. Support Areas: • Student Services • Library Learning Center • Enrollment Services • Student Life Services • Budget Planning & Analysis • Physical Plant • University Services

16. Support Services Continuous Improvement Process IdentifyNeeds DeliverServices ImproveServices MeasureSuccess

17. IdentifyNeeds ImproveServices DeliverServices MeasureSuccess Support Services Needs are determined by: • Strategy development • The planning process • Student and stakeholder feedback

18. IdentifyNeeds ImproveServices DeliverServices MeasureSuccess Support Services Strategies and Processes: • Forums • Committees • Councils • Surveys • Reviews • Data

19. IdentifyNeeds ImproveServices DeliverServices MeasureSuccess Continuous Improvement Strategies And Processes • Community forums • Budget • Parking • North Campus Master Plan

20. IdentifyNeeds ImproveServices DeliverServices MeasureSuccess Continuous Improvement Strategies And Processes • Cross-functional committees • Educational Activities • Advisory Committees

21. IdentifyNeeds ImproveServices DeliverServices MeasureSuccess Continuous Improvement Strategies And Processes • Councils • Student Services Council • Administrative & Student Life Services Council

22. IdentifyNeeds ImproveServices DeliverServices MeasureSuccess Continuous Improvement Strategies And Processes • Surveys / Other feedback • ACT student opinion survey • Food service cereal survey • Telephone surveys • National survey of student engagement • Benchmarking surveys

23. IdentifyNeeds ImproveServices DeliverServices MeasureSuccess Continuous Improvement Strategies And Processes • External / Internal reviews • Food service consultants • Student Life Services review team • Educational support unit review committee

24. IdentifyNeeds ImproveServices DeliverServices MeasureSuccess Continuous Improvement Strategies And Processes • Data collection and analysis • Budget development • Hours of service • Service usage patterns • Capital planning

25. IdentifyNeeds ImproveServices DeliverServices MeasureSuccess Key Measures of Success:Placement • Consistently over 97% of graduates are placed into career positions • Consistently over 90% of graduates find employment in or related to their major • In 2000, UW-Stout had three times more employers recruiting on campus than the Placement Office’s own peer group

26. IdentifyNeeds ImproveServices DeliverServices MeasureSuccess Key Measures of Success SUPPORT SERVICE PERFORMANCE UW-Stout Trend Comparisons 1994-95 Public College Nat’l Avg. Current Students 2000-01 1999-00 Library Career services Job placement Financial aid Security 3.56 3.29 3.38 3.18 3.02 3.97 3.57* 3.40* 3.62* 3.66* 3.89* 3.60* 3.40* 3.65* 3.67* 4.01 3.85 3.86 4.01 3.78 3.97 3.90 3.87 3.84 3.77 Source: Acct Student Opinion Survey, 2000, 2001; UW-Stout Survey, 1994; on a 1-5 scale; *statistically lower

27. IdentifyNeeds ImproveServices DeliverServices MeasureSuccess Key Measures of Success SUPPORT SERVICE PERFORMANCE Alumni Assessment of Student Services / Programs UW-Stout Nat’l Avg. UW System Library Career planning & placement Registration Academic advising Financial aid 4.36 3.51 3.92 3.76 3.49 4.05 3.11 3.64 3.68 3.29 4.20 3.15 3.67 3.45 3.38 Source: ACT Alumni Outcomes Survey, 2000; on a 1-5 scale

28. IdentifyNeeds ImproveServices DeliverServices MeasureSuccess Key Measures of Success • UW-Stout students are more satisfied with Student Center and Dining Services than national comparisons • UW-Stout budget processes results in minimal end of the year variances • UW-Stout has decreased its energy use by 51% since 1973 and remains lowest of its major competitors in energy use

29. IdentifyNeeds ImproveServices DeliverServices MeasureSuccess Key Measures of Success Purchases from Minority Vendors Source: Annual Employment Report, 1997-2201; Peer 1 & 2

30. IdentifyNeeds ImproveServices DeliverServices MeasureSuccess Key Measures of Success Student Data Connections in Residence Halls Number of Connections Source: ASLS Residence Halls

31. Support Services Continuous Improvement Process IdentifyNeeds DeliverServices ImproveServices MeasureSuccess