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E FFECTIVE A IRPORT M ANAGEMENT -Requirements ,Difficulties & Preparedness-. PSRK Sudhakar APD Pune. AAI RHQ/CHQ Operational &Financial Performance as per Manuals ,SOP & DOP. PRESS,MEDIA & CITIZENS. VIPs & DIGNITARIES. PASSENGERS
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EFFECTIVE AIRPORT MANAGEMENT -Requirements ,Difficulties & Preparedness- PSRK Sudhakar APD Pune
AAI RHQ/CHQ Operational &Financial Performance as per Manuals ,SOP & DOP PRESS,MEDIA & CITIZENS VIPs & DIGNITARIES • PASSENGERS • (4000 departing daily and 2 hrs spent by each passenger at the Airport unless delay • Flight as per schedule • Safety ,Security • Comfort &Quality Facilities • Courtious Service • Value for full Money Paid in advance SCHE.AIRLINES (7 Station Managers) NON-SCHE.OPERATORS (9) Safe ,Secure and on time processing of aircrafts and passengers thru available infrastructure, equipments &Man Power.. Not serious in timely meeting contract terms & payments. Partial Defaulter Status GROUND HANDLING AGENCIES APD & Team CONCESSIONAIRES ( Period 3 to 10 years ) Business with out competetion Maximizing Revenue to pay rent through contract period. Only Hired Representative at site Not serious in timely meeting contract terms & payments. Partial Defaulter Status ENFORCEMENT INSPECTIONS VIGILANCE AUDITS AGENCIES AAI ,DGCA,BCAS ,CISF , IAF, POLICE ,LABOUR &PF ,Water,Power,Pollution,Public Health &others
9.4 OTHER MARKINGS (a) Road holding position (b) VOR Aerodrome Check Point (c ) Altimeter Check Point 6. PHYSICAL CHARACTERSTICS Designation,Length,Width,End Elevation,Surface,ACN/PCN, Frictional Value,Slopes,Shoulders, Turn Pad, Basic Strip, RESA, Clearances Stopway,TORA,TODA,ASDA 10.4 Landing T 10.5 Wind Direction Locator 10.6 Approach Lighting ( a ) Runways ( b) Lead Lights 10.7 Emergency Lighting /Secondary Power Supply to meet the type of operation Runway 6.1 To 6.17 Taxiway 7.1 To 7.4 Apron 8.1 To 8.6 9.5 Landing T Location 9.6 Wind Direction Indicator 9.7 Signal Square 9.8 Aerodrome Beacon 9.9 Aerodrome Identification Beacon Runway 9.1 (A) To (K) Taxiway 9.2 (A) To (E) Apron 9.3 (A) To (C) 9. VISUAL AIDS FOR NAVIGATIONAL MARKINGS 15. GENERAL INFORMATION 15.1 Boundary Wall as per BCAS. 15.2 No of Access Gates 15.3 Drainage 15.4 Terminal Building Capacity 11. VASI INDICATOR SYSTEM 13.1 OBSTACLE LIMITATION SURFACE 13.1 (a) to (d) Objects in Operational Are a & their Frangible Type 13.2 -Obstacles 16. DOCUMENTS 16.1 Aerodrome Manual 16.3 Aerodrome Emergency Plan 16.4 Bird Hazard Reduction Plan 16.5 Apron Management Service 16.6 Aerodrome Vehicle Operations 16.7 Surface Movement & control RUNWAY 11.1 to 11.30 12. SIGNAGES 12.1 ( a) to (f) Mandatory Instructions Signs 12.2 (a) to (d) Information Signs 12.3 Aerodrome Identification Sign 12.4 Aerodrome Stand Identification Sign 14 .1 to 14.5 -RESCUE AND FIRE FIGHTING
Ground Transportation to/from Airport Parking facilities Parking facilities value for money Availability of baggage trolleys Waiting Time in check in queue /line Efficiency of check in staff Courtesy and help fullness of check in staff Waiting time for passport /personal ID inspection 9.Courtesy and help fullness of inspection staff 10.Courtesy and help fullness of security staff 11.Thoroughness of security inspection 12.Waiting Time for security inspection 13.Feeling of being safe and secure 14.Ease of finding your way through airport 15.Flight information screens 16.Walking distance inside the terminal 17.Ease of making connections with other flights 18. Courtesy and help fullness of airport staff 19. Restaurant / eating facilities 20. Restaurant facilities value for money 21.Availability of Bank/ATM facilities/money changers 22.Shopping facilities 23. Shopping facilities value for money 24.Internet access/value for money 25.Business /Executive Lounges 26.Availability of wash Rooms /toilets 27.Cleanliness of wash Rooms /toilets 28.Comfort of waiting /gate areas 29.Cleanliness of terminal 30.Ambiance of airport 31.Arrivals passport & Visa inspection 32.Speed of baggage delivery service 33. Customs inspection
Pune Airport – Aircraft Traffic During Last 8 Years Pune Airport – Passenger Traffic During Last 8 Years
JAIPUR 1 flight 13 flights Airlines(7) : AI,AI Xp, Lufthansa, Indigo,Jet,Spice,Go Av.daily Sch flt. ops: 86 (43+43) Av daily Pax ; 9000 No of Pax during 2011-12 : 3.32 millions No of acft ops during 11-12: 30,968 Pax incresae frm 10-11 to 11-12: 17.98 % 1 2 flights 1 flight 5 flights 2 flights 1 flight 6 flights 1 flight 8 flights
FINANCIAL PERFORMANCE : OVERALL- PUNE AIRPORT
TERMINAL MANAGEMENT • 1.TRIPLE ISO CERIFICATION –.QUALITY MANAGEMENT SYSTEM-QMS-(ISO 9001- 2008) –CERTIFICATE FOR UPGRADED FROM ISO 9001-2000 RECEIVED ON 07-03-11 • - ENVIRONMENTAL MANAGEMENT SYSTEM- EMS(ISO 14001-2004). • OPERATIONAL HEALTH AND SAFETY ASSESSMENT SERIES-OHSAS(ISO 18001-2007)- 2.AS PER ASQ SURVEY FOR OCTOBER-DECEMBER-2011 PUNE AIRPORT WITH A SCORE OF 4.17 (Terminal Management Conservancy &Upkeep by our redeployed AAI staff with out any outsourcing)) HAS BEEN DECLARED AS THE BEST AMONG AAI AIRPORTS
CONSTRAINTS FACED AT PUNE AIRPORT • Pune Airport is the 10 th busiest with 3.4 million annual pax traffic & daily handling 86 aircrafts & 8000 passenger movements round the clock and it has recorded an annual growth of 17 % .it is an IAF controlled Civil Enclave & operating in 26 acres of land only. • 1. UN AVAILABILITY OF LAND FOR FURTHER EXPANDING INFRASTRUCTURE • on apron side for additional Parking for Aircrafts ,GHA ,Office & Cargo & additional facilities for Passengers in Terminal Building & City side • Housing for Employees of AAI (307)& CISF(316) &offices • 2.Restrictions by IAF on civil operations during prime morning and evening hours & on Saturdays from 10 30 hrs to 17 00 hrs and some times continuing IAF fighter training during civil operations also. Dependence on IAF for various clearances. • 3. FACTORS AFFECTING OPERATION OF COMMERCIAL /CONCESSIONAIRES CONTRACTS FOR PASSENGER FACILITATION. • i)Security • Pune Airport is a major IAF base and categorized as hyper sensitive & mostly on high alert , for meeting security observations of BCAS,CISF, Police some times frequent /sudden shifting or complete removing AAI Concessionaires is required • For Starting New Concessionaires /Shops in SHA BCAS Clearance is inordinately delayed/ not given due to some reasons. • It results in premature cancellation of time bound contract agreements , revenue loss & unnecessary compensation demands from contractors, arbitration , poor response to future NITs discontent from passengers and users of airport and fall in ratings of airport.
Initial Delay in handling over location , shifting of location due to modification and expansion of building , change of passenger flow for decongesting & other reasons. • Concessionaires want monopoly business , rivalry with other similar operators and seek for maximizing profits , discounts and less serious in fully meeting the time bound performance and financial terms of Contract Agreements. • Brewing protests & disputes from contractors, indecision and penal actions by AAI affect smooth conduct of existing contracts , result in poor /no response in future NITs and fall in passenger and airport rating. • Loss of revenue & opportunities due non clearing of short term promotional proposals. • Maintaining and Improving with in the Available Infrastructure &Facilities thru our own 116 House keeping staff, Cordial HR ,Proper Prioritization , Participation ,Preventive and Swift Corrective Action by all the concerned • Passenger facilitation and Responding promptly and courteously to their grievances by being available at the passenger at toilets, SHA & May I Help You Counters. Positioning. • Tackling Crisis situations ,Cordial and Tactful Interaction with Press ,Media and Citizens protect functioning of AAI in specific and over all image of all others associated with airport operations.
