Desktop Central Managing Desktops, Servers & Devices

1. Desktop Central Managing Desktops, Servers & Devices RomanusPrabhu R Technical Account Manager LinkedIn : romanus.prabhu

2. Order of Sessions • Introduction • Part I - Mobile Device Management • Part II - Integration and Benefits • Part III - Features and Roadmap. • Summary

3. Who am I Romanus Prabhu Raymond • Technical Account Manager, Windows Desktop Management Solutions • Desktop Central & MSP • OS Deployer • OpUtils • 10 Years at Zoho Corp • IT Management and later on Technical Consultant in building the Windows Management product

4. Common Challenges • Standardization in terms of • Desktop, Security, Policies etc., • Patch and software Mgmt for MS and Non-MS • Getting to know about Inventory of hardware, software and license • One to one troubleshooting • Preventative Management • Canned and customizable reports for all • Auditing of who has done what?

5. What is Desktop Central • It manages Windows/Mac Desktops and Servers from and single console • Desktop Central is a 5+ Years old product. • IT Provisioning is the umbrella in which all the features of Desktop Central fits. • Comprehensive tool to manage the entire network with feature palette.

6. Modules of Desktop Central

7. Agenda Part I - Mobile Device Management da • Desktop Central - Desktops to Devices • What’s been Managed? • Integration with other ME Products • Features • Roadmap • Summary

8. Desktop Central Desktops to Devices • Been in market with Desktop and Server Mgmt • Covering LAN/WAN/Anywhere story • New Module targeting current challenges • Mobile Device Management added as an Module • Addresses both Enterprise & MSP Markets

9. What’s been managed? • Mobile Device Management – Current Scenario • iOS version support • iOS version 4 and above • Devices Supported • iPad, iPhone, and iPad Touch

10. Mobile Device Management • Over-The-Air (OTA) Management • Configuration Management • Configure WiFi, VPN, Email, LDAP, Web Clips, etc. • Policy Management • Enforce Passcode Policy and Restrictions • Mobile App Management (MAM) • Install/remove both in-house and app store apps • Security Management • Remote Lock, Wipe and Clear Passcode

11. Features • Over-The-Air (OTA) Management • Configuration Management • Policy Management • Mobile App Management (MAM) • Security Management

12. Over-The-Air (OTA) Management • Agent-less Management – uses Apple’s management interface • Uses Built-in Apple Push Notification Service (APNs) for communication.

13. Configuration Management • Configure WiFi, VPN, Email • Exchange Active Sync – eg. Configuring zoho email account • LDAP – subscribe to LDAP for accessing available resources. • Calendar – Automatically subscribe to enterprise calendar accounts • Web Clips - web shortcuts

14. Policy Management • Enforce Passcode Policy • Over 25 out-of-the-box restrictions. For example, restrict the use of • Installing Apps • Camera • Youtube • Safari Browser • iCloud Backup

15. Mobile App Management (MAM) • Supports both in-house and commercial Apps • Enterprise App Catalog • Distribute Apps to devices and Groups • Removal of Apps from Devices • Integrates with Apple’s Volume Purchase Program(VPP) for commercial Apps

16. Security Management • Remote Lock • Complete Wipe • Corporate Wipe • Reset Passcode

17. MDM Walkthrough

18. Architecture

19. Adding devices into MDM

22. FAQs • Supported Mobile OS’es • Will there be a Free Edition? • Is MDM a separate download? • Can MDM be purchased separately? • Which DC Editions support MDM?

23. Summary • Enables you to keep up with the current trend of Technology • Integrated Desktop, Server & Mobile Device Management • Supports iOS 4 and above • Integrates with ServiceDesk Plus • A lot of features are in development/roadmap

24. Questions?