It Consulting & Services Company Black Basil Technologies

1. Company Profile

2. Our Leadership team contributed to envisioning the new DIGITAL India technical innovations. They were part of team of subject matter experts, providing consulting and implementation services and working with complex federal,  state, public and private sector organizations. • Disruption by way of technical excellence is in our DNA.  • Our team of talented, experienced, certified engineers and Industry partnerships enables us to provide world-class technology solutions in line with best practices. • We are a software consulting company providing services to clients across geographies in Data Engineering, AI/ML, Cloud & DevOps, Platform Engineering, and Process Hyper automation. • Contributing to Intellectual property development is our key tenet. We have contributed to open-source projects in Automatic Speech Recognition. • Our team believes in meaningful disruption that can aid businesses in getting maximum value in solving their customer’s core challenges and raising the bar for the competition. About Us Purpose : To use our technological strength to unlock growth through disruptive innovation.

3. Our Offerings Services and Platforms

4. Our Offerings  Consulting, Design, Implementation, Support and long-term managed services

5. Hyper Automation – Services and Platform Certified Partnerships with 

6. Data - Services

7. AI / ML

8. DevOps

9. Application Development

10. Customer Success Stories Excellence in Execution

11. Hyper automation  • The Platform developed • Used Kafka for communication. • Build Platform APIs • Built connectors for the actual worker using any RPA tool. • Clear domain boundaries • Technology: Nodejs, Typescript, Kafka, Conductor, Kubernetes, AWS, Postgres, Selenium, UiPath, Robocorp, Python Post Acute Care Industry This company is working to eliminate 200,000 manual hours a year spent on administrative work.  • Challenge • UiPath in use with the following limitations : • No automatic recovery is built-in in workflows rendering them non-resilient. • The solution becomes costlier as you scale. • Tech Leads and Architects must think about the scale of each workflow implementation individually as it is not automatic. • The reusability of developed workflows needs to be there. • Developer experience could be better, and the Vendor partnership model is challenging. The Benefits Faster rollout of workflows.  FROM 3-4 MONTHS TO < 1 MONTH​ 200,000 MANUAL HOURS A YEAR SAVED • Solution • Black Basil Technologies Team built a new-age platform that : • Used event-driven architecture.  • Accelerated the development of new workflows and allowed the reuse of process components for multiple workflows, thereby saving costs and quicker rollouts.  • The platform comprises of SDK, CLI, APIs, workflow repository management, and Prebuilt Workflows Governance. NPS SCORE IMPROVED BY 5%  DEVELOPER EFFICIENCY INCREASED BY 40% 

12. Data Strategy for Automation Hub Platform (Automation Console) using Snowflake. • Technology • React.js and Node.js as the backend. • PowerBI for reporting dashboard • Kubernetes (AWS) for services • Use of Terraform and Jenkins for infrastructure provisioning and deployment pipelines • SonarQube for code quality. Post Acute Care Industry Data strategy • Challenge • No option for user actions like pause, resume, or stop at the transaction level. • Human in the loop is not present.. • No Information analytics. • Lack of observability at the granular level of the transaction.  • Lack of canonical data layer hence cannot be leveraged for other purposes like analysis and AI/ML () • The system needs to be scalable in line with increased growth.  The Benefits • Solution • Black Basil Technologies Team built a new-age platform that : • Revamp the entire UI/UX for the best visibility of critical data.  • Transformed the Data strategy and introduced Lakehouse architecture using Snowflake. • The Lakehouse had three layers:  • Raw • Canonical  • Business Layers • API layer ​ • Analytics layer: Star Schema for Visualization and slicing and dicing on PowerBI INCREASED DATA LOAD COMFORTABLY Granular analytics is  possible now Better data governance and data quality More adoption as UX attracts many clients

13. DevOps Transformation • The Platform developed • Entire infrastructure stack provisioning for Platform 2.0 (using Terraform) • Jenkins pipelines for all the Platform 2.0 and 1.0 services and UI 2.0 services. • Seamless deployments of workflows via Jenkins using workflow definitions defined as yaml (Phase 1) • Implement mTLS for internally facing APIs as a step towards Zero trust. • Technology: Jenkins, Terraform, Docker, Kubernetes, AWS, Temporal, Kafka, Node.js, Gradle Post Acute Care Industry Complete DevOps transformation • Challenge • DevOps was non-existent, all deployments were manual, and No CI/CD • No Infra is defined as code-creating issues for deployment environment creation or account migration. • Infrastructure non-scalable. • No Code platform is used for DevSecOps, but provisioning via this platform is manual. The Benefits • Solution • Black Basil Technologies Team built a new-age platform that : • Defined the whole infrastructure as code using Terraform. • Deployed on scalable infrastructure using Kubernetes. • Introduced Zero trust security. • Provided thought leadership in DevOps and built it from scratch to ensure that the organization emerged as an 'Elite DevOps performer' based on DORA metrics. • A web application and related APIs were delivered too.  • Provisioned peripheral components like Kubernetes, Kafka, and RD. • Built CI/CD pipelines using CircleCI, infrastructure on Kubernetes, and AWS using Terraform.  Better release management process Speed of deployments & infrastructure increased by 30% Enhanced security and gaining customer trust  Cost reduced by 30%

14. Lead Generation and Scoring • The Platform developed Real Estate Industry  A promising startup in the real estate industry providing lead generation solutions for brokers • Challenge • Low-Quality Leads: There is no way to identify people who are “IN MARKET,” i.e., looking to transact NOW out of the thousands of people online. • Low ROMI (Return on Marketing Investments) as targeting unqualified prospects who don’t buy due to the cost per click added up.  • No Competitive Advantage: You may not be the first real estate agent they find out about when searching for realtors. • Too Busy to Do it Yourself: Navigating through the ever-changing marketing landscape and consistently driving new business is overwhelming. Plus, you’re snowed under by administrative tasks. • Technology: Jenkins, Terraform, Docker, Kubernetes, AWS, Temporal, Kafka, Node.js, Gradle • Solution • Black Basil Technologies build a Lead generation and scoring system leveraging AI to generate leads before the buyer/seller shows the intent. • The system is based on the available property data, individual digital information, and life events possibly pulled from social media platforms. The Benefits Quality of leads improved by 60% save time and cost by about 35% improved their “first to view” properties by 50% before the competition

15. Speech Recognition (ASR): • The Platform developed • Built an end-to-end MLOps pipeline for building datasets and models for Speech recognition models (Deep Learning) • Provided thought leadership on data strategy and created strategies for data acquisition, analysis, filtering, and identification of audio datasets. • Technology: AWS Sagemaker, Kubernetes, Airflow, Python, MongoDB Healthcare Industry This company aims to host the critical essentials for automatic speech recognition (ASR) technology • Challenge • Lack of indigenous capability in Indic Languages • Monopoly by Google/Amazon • Even Google/Amazon focuses only on the top 5-6 Indian languages. There needs to be better support for other regional languages. • The current ASR models are data-hungry and rely on many labeled datasets. • Lack of tools and support for building own ASR models. • Lack of datasets The Benefits Fostered innovation in asr in startups State-of-the-art models built in more than 25 languages. • Solution • Build an open-source ASR toolkit that can be used for data acquisition, data preparation, feature generation, model creation, and model deployment. The large dataset generated using an intelligent data pipeline could be used for other innovations in speech recognition.

16. DeVono/ UPMO  • The Platform developed • View Architecture Vision Office Booking Application A leading office space and commercial property consultant supporting businesses across uk & internationally Challenge Lack of a Digital platform where customers could book offices for the short term, like booking accommodation on Airbnb. The Benefits • Solution • Black Basil Technologies developed an ‘Airbnb’ application using serverless architecture. • This web application was built using Vue.js for UI and AWS Functions for the backend, and DynamoDB for the data store. • It leverages Algolia for search and Google map API for visualizing office locations on the map. Straightforward and streamlined office booking on a short-term basis. The commission revenue increased by 40%  New customer visibility and engagement improved by 60% helping build credibility and trust. 

17. Customer Testimonials Quality of engagement, commitment and flexibility is valued Wisen Tanasa CTO, UPMO (acquired by DeVono): "Black Basil was engaged to contribute to our office marketplace application and their consultants contributed to the application since the day they were onboarded. They became an integral part of the team, contributing quickly to shipping our front-end features and, most significantly, the integration to Google Maps." Murali Vivekanandan (CTO)  "Black Basil played a key strategic role in shaping up our new age automation platform's architecture and collaborated well with our architects, product manager, technical leads and developers ensuring the platform is designed and delivered well with the right engineering practices. They provided thought leadership in DevOps, QA Automation and Agile delivery to ensure that Element5 emerges as an 'Elite DevOps performer' based on DORA metrics. They also provided the right guidance on building our long-term data strategy by following the Data Lakehouse architecture. Their tech leadership is never hesitant even in having code pairing sessions with our developers and are always ready to roll up their sleeves whenever required."

18. Thank you