The Business Care Package During COVID-19 Crisis

1. TAKE THE LEAD AND NAVIGATE YOUR BUSINESS THROUGH THE COVID-19 CRISIS. B e f o r e w e g e t t o t h e s e 3 s t e p s m a k e s u r e t h a t t h e n e e d s o f y o u r e m p l o y e e s a r e m e t . Y o u s h o u l d a n t i c i p a t e & c r e a t e a n i n f o r m a t i o n h u b t h a t y o u r e m p l o y e e s c a n a c c e s s t o f i n d a l l o f t h e r e q u i s i t e i n f o r m a t i o n t h e y w i l l n e e d d u r i n g t h i s t i m e . K E E P Y O U R S E L F A N D Y O U R E M P L O Y E E S I N F O R M E D C R E A T I N G A N D S H A R I N G A R E G U L A R L Y U P D A T E D S E T O F F A C T S A N D I M P L I C A T I O N S W I T H Y O U R E M P L O Y E E S C A N B E I N V A L U A B L E . T I M E I S P R E C I O U S A N D W A S T I N G I T O N T H E D E L I B E R A T I O N O F W H A T I S T R U E A N D W H A T ’ S N O T D O E S N ’ T P R O V E H E L P F U L T O A N Y O N E . A S Y O U A B S O R B N E W S D A I L Y T A K E T H E T I M E T O A S S E S S T H E V A L I D I T Y O F T H E S O U R C E B E F O R E A C T I N G O N I T . #1 S T A Y I N T O U C H W I T H Y O U R C U S T O M E R S #2 I S Y O U R B U S I N E S S A B L E T O P R O V I D E A S E R V I C E T O I T S C U S T O M E R B A S E T H R O U G H L I V E - S T R E A M E D E V E N T S O N F A C E B O O K O R I N S T A G R A M ? G E T C R E A T I V E W I T H T H E W A Y S Y O U C A N K E E P Y O U R B U S I N E S S E N G A G E D W I T H I T S C U S T O M E R B A S E . P R E P A R E A S T A N D A R D I Z E D P R O C E D U R E F O R C U S T O M E R S E R V I C E #3 Q U I C K R E S P O N S E A N D T R A N S P A R E N C Y W I T H C U S T O M E R S A R E E S S E N T I A L D U R I N G T H E S E T R Y I N G T I M E S . T H E R E I S N O D O U B T G O I N G T O B E A L O T O F C O N F U S I O N S O B E P R E P A R E D T O H A N D L E A N I N F L U X O F I N Q U I R I E S A N D R E Q U E S T S . E X T E N D I N G A N O T H E R L I N E O F C O M M U N I C A T I O N W I T H Y O U R C U S T O M E R S W I L L M E A N T H E W O R L D T O T H E M . W H A T ' S N E X T F O R Y O U R B U S I N E S S ? M O D U L A R I T Y E V O L V A B I L I T Y E M B E D D E D N E S S HIGHLY INTEGRATED SYSTEMS ARE EFFICIENT, VERY EFFICIENT… BUT WHEN A WRENCH IN THE PLANS AFFECTS THIS SORT OF SYSTEM IT COMPLETELY COLLAPSES. THERE IS NO ROOM FOR ERROR. IN CONTRAST, A SYSTEM THAT CAN WORK INTERCHANGEABLY, OR COMBINED IN DIFFERENT WAYS CAN OFFER GREATER RESILIENCY TO DISRUPTIVE EVENTS. WHAT CAN YOU DO IN YOUR BUSINESS TO INCREASE MODULARITY? INTERNAL SYSTEMS CAN BE BUILT TO FULFILL MANY DIFFERENT PURPOSES. MOST COMMONLY THEY ARE IN SOME WAY BUILT TOWARDS REACHING PEAK EFFICIENCY OR OPTIMIZATION. WHAT THEY SHOULD REALLY BE BUILT FOR IS EVOLVABILITY – RELENTLESS IMPROVEMENT IN LIGHT OF NEW OPPORTUNITIES, PROBLEMS, OR INFORMATION. WHILE MOST LEARNING WILL BE DONE IN RETROSPECT THIS TIME AROUND, YOU CAN STILL MAKE IMPROVEMENTS NOW – SEE WHAT WORKS AND BUILD UPON THOSE RESULTS. RARELY ARE BUSINESS ALONE IN THEIR INDUSTRY. IF YOU THINK YOU ARE – LOOK AT YOUR SUPPLY CHAIN, YOUR STAKEHOLDERS, AND YOUR ECOSYSTEM AS A WHOLE. FOOD FOR THOUGHT: IF YOUR BUSINESS IS ABLE, LET IT BE PART OF THE SOLUTION. IF YOU HAVE THE MEANS TO CONTRIBUTE AND SUPPORT OTHERS IN TERMS OF THE SUPPLY CHAIN, INDUSTRY, OR AT THE COMMUNITY LEVEL – JOIN IN. HELPING IN A TIME OF ADVERSITY CREATES TRUST AND LASTING GOODWILL. F O R M O R E V I S I T T H I S L I N K : H T T P S : / / B L A C K S H E E P D I G I T A L . C A / T H E - S M A L L - A N D - L A R G E - B U S I N E S S - C A R E - P A C K A G E /