DELIVERING SHAREPOINT AS A SERVICE

1. DELIVERING SHAREPOINT AS A SERVICE Anders B. Skjønaa Strategy, Architecture and Governance guy @skjoenaa

2. DELIVERING SHAREPOINT AS A SERVICE Agenda • Understanding SharePoint platform complexity • Repositioning SharePoint as a service platform • Building the Service Definition for SharePoint • The SharePoint Service Roadmap • Organizing around the SharePoint Service • SharePoint Service Governance SESSION ABSTRACT As SharePoint is adding more complexity in enterprise it infrastructure and becoming more and more critical for business, the need to reshape the way companies align SharePoint to business needs are growing. In this session you will learn about how to regain control, by using SharePoint in a Service delivery context. We will talk about the process of designing a generic SharePoint service, that span software versions, infrastructure and business requirements, and provide a common scope for SharePoint in the enterprise. As the talk progresses you will see real life examples of SharePoint service definitions, that can be used as a starting point for most companies. This session is about giving your SharePoint investments new life, by repositioning the technology as something the business can relate to and define the scope of SharePoint to where it makes a difference.

3. DELIVERING SHAREPOINT AS A SERVICE Repositioning as a service • What are our goal with this? • Support the business in the best possible way • Create a strategy for the entire SharePoint service • Divide SharePoint into solutions business users can relate to • Establish a common communication platform • Strengthen SharePoint ROI (Return On Investment) • Drive adoption of the solutions offered on SharePoint • Standardize ALL solutions and ALL processes • Automate when possible • …AND…

4. DELIVERING SHAREPOINT AS A SERVICE Repositioning as a service • What are our goal with this? • Enable the ability to plan ahead • Create 24-36 months roadmap for everything SharePoint • Embrace the complexity of the technology • Use a standard solution catalogue to create a clear scope

5. DELIVERING SHAREPOINT AS A SERVICE Repositioning as a service • What are our goal with this? • Enable the ability to plan ahead • Create 24-36 months roadmap for everything SharePoint • Embrace the complexity of the technology • Use a standard solution catalogue to create a clear scope

6. DELIVERING SHAREPOINT AS A SERVICE Repositioning as a service What is a Service? • Something that is well defined and described • Something you can communicate clearly to your customers (the business) • Something you can give a price tag • Something you can deliver, manage and control • Something you customers can order from you

7. DELIVERING SHAREPOINT AS A SERVICE Understanding SharePoint complexity Intranet Extranet Public Website Project sites Collaboration sites HR Self-service Enterprise Social MySite Communities Business Intelligence Search Portal … Business Applications Enterprise Search Managed Metadata Profile Import Development Branding Access Services Excel Service PerformancePoint Secure Store State Service Visio Graphics Services App Store Workflow Management Testing … Platform Services & Processes Infrastructure Databases Networking Capacity Management Failover SharePoint Online Office 365 On-premise farms Backup Deployment … Infrastructure & IT < 16:30

8. DELIVERING SHAREPOINT AS A SERVICE Repositioning as a service

9. DELIVERING SHAREPOINT AS A SERVICE Building your Service definition What solution FOUNDATION are you buildingon SharePoint? Here’s a pretty common example… MySite Teamsites Application sites Intranet portals Partner / extranet collaboration sites Public websites • Mass production • Storage Quota • Site provisioning • Standard solutions • App Store • Social • Site templates • Leveled SLA • Apps • Storage Quota • 1 site per user • Storage Quota • Site provisioning • User Profile data • Customization & maintenance • Social • Same solution for all • Limited production • Isolated infrastr. • Storage Quota • Request / Approval • Custom code • Release Management • Apps • Storage Quota • Few sites • Web application • Branding • Apps • WCMS • Content Staging & governance • Custom functionality using SharePoint Apps • Limited production • Isolated infrastr. • Storage Quota • “X-User” Management • Content governance • Same base solution for all • Storage Quota • Few sites • Isolated infrastr. • Web application • Branding / WCMS • High availability • Content staging & governance • Limited custom functionality SERVICE OPTIONS SERVICE OPTIONS SERVICE OPTIONS SERVICE OPTIONS SERVICE OPTIONS SERVICE OPTIONS

10. DELIVERING SHAREPOINT AS A SERVICE Building your Service Catalogue What solutions can customer get from you? Again – this is an example… Service Foundation MySite Teamsites Application sites Intranet portals Partner / extranet collaboration sites Public websites Service Catalogue • Social • Personal Storage • Tasks • … • Project site • Team Collab Site • Campaign planning site • … • Customized Application sites / Apps • Small • Medium • Large • Small • Large • External project site • Partner Collaboration site • Strategic Customer Service site • Public Communication / Digital Experience Included in Service • Part of standard service • Training Services • Self provisioning tool • Training Service • Offered on Request (RFC) • Advisory & Training Service • Onboarding Process • Governance Framework • Advisory & Training Services • Onboarding • Offered on Request (RFC) • Information Governance (automated) • Offered on Request (RFC) • Governance Framework • Advisory & Training

11. DELIVERING SHAREPOINT AS A SERVICE The SharePoint Service Roadmap • A plan for the future… • We need a roadmap to… • …understand what services and functionality can be offered at what time • …be able to scale resources in the service delivery team • …be proactive in budget planning (short term vs. long term planning?) • …be able to make important prioritization along the way • The SharePoint Service Roadmap should include; • Development and launch of new managed services • Infrastructure updates • High level business plans • High level cost and resource estimations Mapped to the governance framework implemented Business Applications Managed Processes Platform Services

12. DELIVERING SHAREPOINT AS A SERVICE The SharePoint Service Roadmap 2013 2014 2015 BUSINESS APPLICATIONS MANAGED PROCESSES PLATFORM SERVICES

13. DELIVERING SHAREPOINT AS A SERVICE Organizing around the SharePoint Service • Who • BUSINESS USERS • “Buy” well defined services from “a vendor” (SharePoint Service Delivery) • ARCHITECTURE & SERVICE ADVISORY • Connect the business to the technology; provides technology roadmaps and gives advice to business decision makers • SHAREPOINT SERVICE DELIVERY • Maintain the technology platform and deliver a catalogue of relevant services (solutions) to “customers” – the business

16. DELIVERING SHAREPOINT AS A SERVICE Summary • REPOSITIONING AS A SERVICE • BUILDING YOUR SERVICE DEFINITION, SERVICE CATALOGUE & SERVICE ROADMAP • ESTABLISHING A SERVICE DELIVERY ORGANIZATION • DRIVE PROGRESSIVE GOVERNANCE QUESTIONS? Anders B. Skjønaa LinkedIn: linkedin.com/in/skjoenaaTwitter: @skjoenaa Blog: sharepointpeople.wordpress.com