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Customization list

Customization list. Shingo UENO, Development Support Manager, KDE. KDE CUSTOMIZATIONS OVERVIEW FOR FY 13. 172 Customizations requests by KDE SCs in FY 13 Peek of 32 requests in October 2012 56 in last quarter (Jan13-Mar13). Origin of requests. (For reference).

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Customization list

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  1. Customization list Shingo UENO, Development Support Manager, KDE

  2. KDE CUSTOMIZATIONS OVERVIEW FOR FY 13 • 172 Customizations requests by KDE SCs in FY 13 • Peek of 32 requests in October 2012 • 56 in last quarter (Jan13-Mar13) Origin of requests (For reference) "Team KYOCERA" KDIS Partner Support Conference in NL 15/16 May 2013 2

  3. KDE CUSTOMIZATIONS OVERVIEW FOR FY 13 • 172 Customizations requests by KDE SCs in FY 13 • Most requests had to be handledby KDC (88  50%) • Followed by TCSD(CSSD) (65  37%) • Others (Janus, MSE, etc) were involved 5 times (3%) Requests handled by: Result of requests • 58% successful done already • 18% still worked on "Team KYOCERA" KDIS Partner Support Conference in NL 15/16 May 2013

  4. KDE CUSTOMIZATIONS OVERVIEW FOR FY 13 • 172 Customizations requests by KDE SCs in FY 13 • FW customization is still mainrequest with 43% (74 requests) Purpose of requests: *) Requests taken care by CSSD "Team KYOCERA" KDIS Partner Support Conference in NL 15/16 May 2013 4

  5. CUSTOMIZATIONS -> VOICE OF CUSTOMER • In FY 13 some issues have been recorded multiple times • here some interesting examples: • Paper handling: Cassette switching and ignore paper size 7 requests • Fax server and international Fax number entries 4 requests • G-Arp implementation 3 requests • Alternative OS support (Linux, Citrix) 3 requests • Scan file size 2 requests • Scan to DFS 2 requests • Port blocking 3 requests • Print from custom box with preset of finishing options 2 requests • These 26 requests clearly mark limitations, weaknesses of our products • We asked / will ask KDC to implement as standard solution "Team KYOCERA" KDIS Partner Support Conference in NL 15/16 May 2013 5

  6. Thank you very much. "Team KYOCERA" KDIS Partner Support Conference in NL 15/16 May 2013 6

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