New Features of Your VoIP Phone

1. National Aeronautics and Space Administration New Features of Your VoIP Phone Presenter: Kathleen O’Connor Date: February 11, 2009 http://voip.hq.nasa.gov www.nasa.gov

2. New Security Features for VoIP Phone • Personal Address Book & Fast Dials • Available from the Services button (the globe) • These features now require login for additional security • Login will require Username and PIN • Username same as VoIP Web site, e.g., jasmith • Users can change PIN if desired (to add security to their Address Book) • Address Book Login persistent until logout or phone reset

3. CallManager Web Site • VoIP Phone customization • New look and feel • Easier to manage your phone features

4. Access CallManager Web Site To access the CallManager Web site: Click the Sign in to CISCO CALLMANAGER link

5. New Login Screen

6. Change Password and Pin

7. Setting Call Forwarding Select line from drop-down box

8. More New Features – Coming Soon! • Message Monitor • Allows you to listen to an incoming voicemail message while the caller is leaving it • Phone View • Visual message locator allows you to view a list of voicemail messages on your phone’s display • Dropped Call Recovery • Allows you to resume listening to a voicemail message if your call into the voicemail system is disconnected while retrieving • Busy Lamp Field • Allows you to monitor the busy/idle status of a specific extension and allow you to dial that extension with a single button when it becomes available • Language Locale • Allows your phone to display a different language

9. Message Monitor • Set up Message Monitor for your voicemail box • Screen pop-ups will appear when callers leave a voice message: • Monitor – You can listen while the message is being left • Take – The user [your name] is available and would like to take your call • Ask – The user [your name] is available and would like to take your call • Caller can then choose to talk to you or continue to leave a message

10. Phone View (Visual Message Locator) • Access your voicemail box as usual • Choose “Find Message” • You can then view a list of all new messages, OR • You can view all new and saved messages • Once you have selected the message you want to hear, follow the usual steps to listen to and disposition the message

11. Dropped Call Recovery • If you are disconnected from the voicemail system in the midst of retrieving a message, you can log back in and: • Continue playing the interrupted message at the point when the call was dropped OR • Start over from the beginning of the message • This is available whether you intentionally hang up without listening to the entire message or if your call was accidentally dropped

12. Busy Lamp Field • Allows you to monitor the busy/idle status of designated phone extensions • When the extension becomes available, you can dial the extension with a single button • Also allows single-button “blind” or “supervised” transfers to that extension • Blind transfers allow you to transfer without an announcement • Supervised transfers allow you to announce the caller

13. Language Locale • Allows your phone to display in a different language • 48 different languages available

14. Activating New Features • User activated features • Message Monitor • Phone View • Dropped Call Recovery • Telecom activated features • Call the IT Help Desk at 358-HELP (4357) to request: • Busy Lamp Field • Language Locale

15. For More Information and Training • New phone features will be available in mid-March • Visit the HQ VoIP Web site for FAQs, Instructions, and training information • http://voip.hq.nasa.gov • To request training you may call, e-mail, or visit the Computer Training Center (CTC): • HQ Suite 3Q53 • 358-1111 • ctc@lists.hq.nasa.gov • http://ctc.hq.nasa.gov