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Digital Solutions for Social Care: Carer's App Development Update

An update on the development of a user-friendly app designed to support carers in Kent, providing essential care elements, access to services, and standardized education content. The app aims for consistency, early health detection, and improved care navigation. Engagements and governance ensure alignment with NHS regulations.

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Digital Solutions for Social Care: Carer's App Development Update

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  1. James Shaw-Cotterill – STP Carer’s App Update

  2. Carers’ App Development Digital Solutions for Social Care 27 February 2019 James Shaw-Cotterill STP Local Care Senior Project Manager.

  3. Background • In Kent there are around 47,000 new carers every year1 • 1 in 9 adults in Kent are Carers1 • 3 in 5 people in Kent will become a Carer at some point in their lives1 • There are also over 10,000 Young Carers in Kent and • there could be another 30,000 hidden Young Carers2. • Those needing care are our most vulnerable in society • There is a need to support those with caring roles (paid and unpaid) • There is a need for consistency of standards for training care across Kent and Medway 1 Carers UK 2 Kent Young Carers

  4. App idea • Based on the Stop Look Carers Booklet, designed by Brighton and Hove CCG and adapted and amended into an online booklet by South Kent Coast CCGto include additional elements • Funding • Initial app development funding provided by Encompass Vanguard in East Kent • Nursing Times Award 2018 • Booklet won the Nursing Times Award for Care of Older People. Turning the booklet into an app helped the presentation to win Building on success: App Development

  5. Mouth Care Supports everyone caring for someone else Fluid • Contains the fundamental care elements to keep people well, and out of hospital (nutrition, hydration, skin integrity etc.) Skin Dehydration Nutrition

  6. The approach • Kent and Medway STP has agreed to support the Vanguard work and develop the app across its foot print to ensure: • Consistency of Practice across Kent and Medway • Early detection of deterioration in health • Access to standardised Education and Training • Information on services in each locality that can be easily and centrally maintained App Development

  7. Building the app 1 • The app is to be developed in two stages: • Stage one • Appointment of app developer • Establishment of working groups and stakeholder workshops • Source booklet content and add stakeholder suggestions (stakeholder group and NHS EXPO 2018) • Identify: • local services, help and support • nationally validated online videos • HEE* online training resources • Build/launch and promote app App Development *HEE – Health Education England

  8. Building the app 2 • Build on the initial design: • Stage two • Links to care navigation • Link to a Kent and Medway Social Prescribing Portal/DOS* • Comprehensive DOS* for each CCG locality with contact details • End of Life care content and contacts • NHS e-library accreditation • E-Learning management system • Scope additional development opportunities with stakeholders and review feedback from engagement events App Development *DOS – Directory of Services

  9. Engagements events: Carer app scoping session July 2018 – Workshop to scope and shape requirements from an East Kent product to a Kent and Medway STP product Health and Care Innovation Expo 5 September 2018 – Co-production supporting innovation User Group 30 November 2018 – Carer user group to test structure, contents, language and usability of proposed app Wider engagement group 19 December 2018 – Stakeholder feedback on contents and structure. Branding and discussion on product name

  10. Governance: • Core team • An operational working group oversee the initial development of the app and meet monthly • NHS Digital Regulations • Commissioning Support Unit: Supporting the completion of NHS Digital governance paperwork-DCB160* (for apps nationally) and providing Clinical Safety Officer sign off • Governance • Organisational: Kent County Council • Accountability and assurance: STP Local Workforce Advisory Board • Information and Assurance: • Clinical and Professional Board App Development *DCB160 – Data Coordination Board Clinical Safety of Health IT Systems

  11. Organisational home: • Stage 1 • The STP Local Care and Workforce work stream leads are supporting the initial development of the app • Stage 2 • Kent County Council will be the host organisation for the app, through the Design and Learning Centre (DLC) • The DLC will facilitate further development and maintenance of the app once it has launched and will support ongoing promotion App Development

  12. Helen RignallPrimary Care Workforce Tutor Brighton and Hove Clinical Commissioning Group “Wow, it’s amazing how far our initiative has travelled. It is so rewarding to know other areas have found it valuable and have been able to adapt and use it. It makes all those early frustrating days of pushing for funding worthwhile.”

  13. Cathy Bellman, Local Care Lead cathy.bellman@nhs.net James Shaw-Cotterill, Local Care Senior Project Manager j.shaw-cotterill@nhs.net

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