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How to book a Rocky Mountaineer product ?

How to book a Rocky Mountaineer product ?. Step #0 – Introduction to Rocky Mountaineer (RM) products. Please read carefully the following as RM products are different from traditional bookings in Euronet.

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How to book a Rocky Mountaineer product ?

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  1. How to book a Rocky Mountaineer product ?

  2. Step #0 – Introduction to Rocky Mountaineer(RM) products Please read carefully the following as RM products are different from traditional bookings in Euronet. • Instead of traditional products printed immediately, RM require a confirmation number sent by the carrier before the journey starts in the Canada. Therefore, once booked in Euronet, Rail Europe will fullfill your request and assign to your Euronet booking a unique RM confirmation number. • Please follow the specific workflow in Euronet as described below: • At time of booking, select « Initiation » on Booking Details Tab. • Then two scenari can be offered: 1) Either the requested product is available, and you’ll receive an option booking email. • EMAIL: [PRODUCT NAME] – Option confirmed 2) Either the requested product is not available and you’ll receive an alternate proposal email. • EMAIL: [PRODUCT NAME] - Alternate option offered • NOTE: For RM, the official travel document is the carrier one. You’ll therefore receive a RM travel document few days before departure. • The travel document will be send to you 51 days prior to train departure. You cannot book RM trains for a departure in less than 60 days

  3. Step #0 – Introduction to Rocky Mountaineer (RM) products • Scenario n°1 • Once the option booking has been confirmed, the deadline to confirmit, appears on Euronet (Bookingdetails > Payment Deadline, seebelow). • The bookingis on « holdstatus» until the date indicated as below, after, the availability and prices are not guaranteed. • To validate the reservationyou must « PRINT » (click on the usual « Print » button). The ticket is not physicallyprinted but Euronet willgenerate a PDF confirmation with all mandatory information inside. • Scenario n°2 • You needeither to modifyyourbooking (remove the product: BookingDetails > Select in the drop down list the product and click on « Delete Product » button, thenreselect « Initiation » as selected « Item Status ».) • Either to fully cancel your Euronet booking and create a new one.

  4. Step #0 – Introduction to Rocky Mountaineer (RM) products GSA workflow diagram

  5. Step #1 • (1) As usual, enter the Departure Date from country and the Agent Name and click on “Product Tree”. 1

  6. Step #2 – Product Selection • (1) In the product tree, in the Non-European Rail products section, select the RM product you are looking for. 1

  7. Step #3 – Product Search • (1) Select the product either via the “Route” or via the “Departure Date” drop down list. • (2) Give more details by selecting an option in “Search by” OR/AND “Value”. • (3) Click on “Search” • (4) All available products meeting your criteria will be displayed. Select the appropriate one. • (5) Enter the number of travellers in the “# of Pax” column. • (6) Click on “Select Fares” 3 1 2 4 5 6

  8. Step #4 – Passenger Creation • Go to “Passengers” Tab • (1) Click on “Add New Passenger” button • (2) Follow the instructions and enter First Name, and Last Name of the passenger • (3) Click on “Create Passenger”. 1 2 3

  9. Step #5 - Passenger Details • Your passenger has been successfully created. • (1) Select remaining mandatory information such as Title and Date of Birth (if booking contains Youth or Child) • (2) Click on “Confirm”. 1 2

  10. Step #6 – Passenger Assignment • Go back to “Booking Details” Tab • (1) Click on “Select Booking Details”, select the appropriate product. • (2) Click on “Associated Passenger” and assign the right passenger to the right product via the drop down list. • (3) Click on “Confirm” 1 2 2 3

  11. Step #7 – Product Details • (1) On “Booking Details” Tab, click on “Select Booking Details”, select the appropriate product. • (2) Check “RM Terms & Conditions agree” and confirm by clicking on “YES”. • (3) Move the status to “Initiation”. See first slide “Initiation” for further information • (4) Click on “Confirm” 1 3 2 3 4

  12. Step #8 – Booking Recap • Go to “Booking Recap” Tab • Product has been selected, passengers have been created, assigned to the product… • (1) If the result is compliant with your expectations, then click on “Next”. 1

  13. Step #8bis – Booking Recap • (1) You can enter to the fullfilment center. Otherwise, can leave it blank. • (2) Click on “Next”. 1 2

  14. Step #9 – Recap Product booked • You are now back to the Euronet generic “home” screen. • (1) In the “Booked Products” box, select the RM product, in this case “Journey through the clouds”. • (2) Next to the “Product Description”, in the drop down box ticketing method, select PDF. • (3) Then click on “Next”. 2 1 3

  15. Step #10 – Finalise booking • Your booking has been successfully created. • (1) Click on “Hold” in order to enable the call center to deal with the request and fulfill it. • (2) Click on “Done with booking” button. • A notification is immediately sent to the call center. Your request will be quickly processed. 2 1

  16. Congratulations, you can now successfully book Rocky Mountaineer products. • If you need further assistance, you can reach Rail Europe Help Desk at: • re4ahelpdesk@raileurope.fr

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