Download
1 / 15
160 likes | 566 Views
Role & Qualities of a Practice Manager. Essential qualities?. The thick skin of a Rhino The wisdom of Solomon The patience of Jobe The speed of Superman The mathematical brain of Carol Vorderman The multi-tasking of Microsoft The legal brain of the Lord Chief Justice
E N D
Essential qualities? • The thick skin of a Rhino • The wisdom of Solomon • The patience of Jobe • The speed of Superman • The mathematical brain of Carol Vorderman • The multi-tasking of Microsoft • The legal brain of the Lord Chief Justice • ... and, I nearly forgot .... the screwdriver of the electrician, the wrench of theplumber and the brush for sticking up (whatever) .....
Qualifications • The Diploma in Primary Care Management (DPCM) is the only nationally-recognized qualification designed specifically for practice managers. • The course is workplace-related and open to people already working in health or social care, or people with more general management experience
Working in pairs try to decide what a Practice Manager actually does?
Practice Administration • Practice organisation • Staff management • Strategic activities • Patient welfare • Management of practice finances • Health and Safety • Management of Premises
PRACTICE ORGANISATION • Plan, coordinate and monitor staff activities to enable efficient services to be offered to patients. • Ensure the reception area and appointment system is working effectively. • Plan, coordinate and provide workforce rotas, making sure there is adequate cover for absence. • Initiate effective communication channels between the whole team. • Manage the ordering of stationery, equipment, medical supplies, furniture and fittings etc. • Provide assistance to doctors in non-medical procedures when required. • Ensure that medical records, repeat prescriptions, disease registers and electronic records are accurate, up-to date,and that prescribing data is monitored.
MANAGEMENT OF STAFF • Provide the full range of personnel management services including: recruitment, supervision, training, welfare, health and safety. • Ensure employment contracts, job descriptions and all necessary documentation are drawn up. • Implement systems for performance reviews and GP appraisal/revalidation. • Facilitate collaborative and multi-disciplinary team working and motivate staff. • Advise on all aspects of employment law, pensions, Data Protection, and health and safety at work. • Plan, develop and monitor the induction and training provided to GP Registrars. • Ensure disciplinary and grievance procedures are in place.
STRATEGIC ACTIVITIES • Manage the practice in line with the aims and objectives agreed with the partners; ensuring that the business strategy is completed. • Manage change brought by internal (i.e. the need for a new partner) or external (i.e. new legislation) sources. • Initiate and participate in new policies and procedures within the practice. • Act as the focal point for communication, liaising between the practice team members and the PCT. • Collect statistics, prepare reports and undertake research as required.
PATIENT WELFARE • Plan, develop and implement systems to ensure adequate provision of services to patients. • Deal with patient enquiries and complaints, and promote patient satisfaction. • Implement systems for the collation and dissemination of patient advice and information. • Liaise with outside contacts (i.e. the PCT) related to the provision of patient services.
ADMINISTRATION OF PRACTICE FINANCES • Manage the administration of the staff payroll, NI contributions and pension scheme. • Administer and reconcile all practice income and expenditure by managing: the maintenance of the accounts books; the control of accounts sent and invoices received; the petty cash; and the year-end preparation of accounts. • Maximising QOF, LES & DES incomes. • Financial forecasting and cash flow. • Ensure submission of claims and check receipt of payments to and from the PCT. • Liaise with accountant, bank manager and Health Authority. • Manage the profitability of the practice, especially through the attainment of quality points.
HEALTH AND SAFETY • Ensure compliance with legislation relating to health and safety. • Develop and implement health and safety policies and procedures in the practice. • Provide direct training on health and safety procedures for all members of the practice team. • Ensure premises and staff insurance is maintained. • Ensure all accidents and/or dangerous incidents are recorded and investigated.
MANAGEMENT OF PREMISES • Ensure adequate cleaning, maintenance, and general security of the premises. • Provide staff training in all necessary areas of premises maintenance. • Arrange for repairs, replacement or necessary decoration; and supervise any building maintenance. • Ensure that excellent hygiene standards (including infection control) are maintained in the building and waste disposal coordinated.
