1 / 17

CUSTOMER RELATIONS & BUSINESS PRACTICES

CUSTOMER RELATIONS & BUSINESS PRACTICES. CONDUCT. CUSTOMER RELATIONS & BUSINESS PRACTICES. It should go without saying that you need to be careful of what comes out of your mouth when you’re on a customer’s site.

bobby
Download Presentation

CUSTOMER RELATIONS & BUSINESS PRACTICES

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. CUSTOMER RELATIONS & BUSINESS PRACTICES CONDUCT

  2. CUSTOMER RELATIONS & BUSINESS PRACTICES • It should go without saying that you need to be careful of what comes out of your mouth when you’re on a customer’s site. • Unfortunately most guys seem to forget where they are and will start saying things they shouldn’t. • Your voice carries further than you think.

  3. CUSTOMER RELATIONS & BUSINESS PRACTICES • You should not swear or discuss any sexually explicit topics with your co-workers while on site. • Save any arguments for when you’re outdoors and don’t get into a ball breaking session in front of customers even if it is all in fun. • Burping or farting loudly in front of customers will more than likely get you excused from the site.

  4. CUSTOMER RELATIONS & BUSINESS PRACTICES • These topics may sound ridiculous and are just common sense, however common sense isn’t so common and men in the trades have a tendency to carry bad habits with them everywhere they go. • The stories your instructors could tell you about these types of instances would fill volumes the likes of which are comparable to a set of encyclopedias.

  5. CUSTOMER RELATIONS & BUSINESS PRACTICES • When you’re on lunch don’t let your guard down, you’re still on the customer’s site and you should conduct yourself accordingly. • What you say and what you do even on lunch can get you in trouble……………

  6. CUSTOMER RELATIONS & BUSINESS PRACTICES CASE AND POINT: • Pfizer pharmaceutical. • The weather is nice (warm and sunny). • Construction workers sitting on a wall outside to eat lunch.

  7. CUSTOMER RELATIONS & BUSINESS PRACTICES • A women jogs by in shorts and a tank top and the guys start whistling and yelling; hey nice…. 8.5, 9.0 etc. they didn’t think twice about what they were doing, as it turns out…

  8. CUSTOMER RELATIONS & BUSINESS PRACTICES • The jogger was an attorney for Pfizer, she had the whole crew kicked off the job. • Then she made sure they were fired. • Then she brought a civil liability suit against the company and each worker sitting on the wall.

  9. CUSTOMER RELATIONS & BUSINESS PRACTICES • So even if you were on the wall and didn’t say anything you are guilty by association. • The company that the men worked for was also kicked of the project. • This behavior is considered sexual harassment, and it’s a serious offense.

  10. CUSTOMER RELATIONS & BUSINESS PRACTICES • In fact there is a rule when looking at women. • You can not stare more than 2 seconds at any women on site! • It use to be 9 seconds then 7, then 5 now its 2 seconds.

  11. CUSTOMER RELATIONS & BUSINESS PRACTICES REMEMBER ONLY 2 SECONDS

  12. CUSTOMER RELATIONS & BUSINESS PRACTICES • Beware, if you are walking down a hallway and no one is in sight, do not assume you can talk freely about anything not associated with the task at hand. • Just as the wrong thing comes out of your mouth a woman could be turning the corner or in an office with an open door that you’re passing by. • In other words you’re not back on the block with your buddies.

  13. CUSTOMER RELATIONS & BUSINESS PRACTICES • Remember you are a visitor and all eyes will be on you. • That also means you could be under surveillance. • Cameras are every where even hidden, so always do the right thing.

  14. CUSTOMER RELATIONS & BUSINESS PRACTICES • If pulling cable in the hallways do not yell down the hall to your co-worker. • Use walkie talkies or your phone. • Yelling is very disruptive and only pisses people off that are trying to use their phones or focus on their tasks.

  15. CUSTOMER RELATIONS & BUSINESS PRACTICES • Most people on site are accommodating, however there will be some difficult people to deal with. • As hard as it may be, always try to remain courteous and pleasant, then go outside and punch or kick your service van if you need to vent.

  16. CUSTOMER RELATIONS & BUSINESS PRACTICES • That candy dish on someone’s desk isn’t for you to help yourself, its for the employees not the contractors. • That holds true for any food in the employee lounge as well. • People have been fired for simply taking candy out of a candy dish.

  17. CUSTOMER RELATIONS & BUSINESS PRACTICES • Construction sites are a different environment, there are of course plenty of safety rules that you’ll need to follow. • If you get caught fighting on a site, construction site or customer site you’ll run the risk of being thrown of the site.

More Related