mikevdp@mail 1815 Manor Drive Santa Rosa, CA 95403 (707) 545-7520 WinePi

1. Mike Von der Porten mikevdp@mail.com 1815 Manor Drive Santa Rosa, CA 95403 (707) 545-7520 www.WinePi.com

2. Listening to Learn

3. Let’s talk about a recent trip or vacation!

4. Speakers - How did the reaction of your listener affect you?

5. Listeners - How did your speaker respond to listening behavior?

6. Why is Listening a Key Skill of Leadership? • Listening is a primary means for connecting with other people.

7. Why is Listening a Key Skill of Leadership? • Listening is a primary means for connecting with other people. • Listening provides the means to make decisions and solve problems.

8. “Seek first to understand, then to be understood” Steven Covey, The Seven Habits of Highly Effective People

9. Two Parts of Effective Listening: Active Listening Empathetic Listening

10. Two Parts of Effective Listening: Reflects what a person is saying to confirm comprehension Active Listening Empathetic Listening

11. Two Parts of Effective Listening: Active Listening Reflects what a person is saying to confirm comprehension. Empathetic Listening Is a sincere attempt on the part of the listener to understand, in depth, what a speaker is saying

12. Empathetic Listening requires listeners to... • Put themselves in the speakers place.

13. Empathetic Listening requires listeners to... • Put themselves in the speakers place. • Imagine things from the speaker’s point of view.

14. Empathetic Listening requires listeners to... • Put themselves in the speakers place. • Imagine things from the speaker’s point of view. • Try to understand how the speaker feels.

16. Exercise in Effective Listening Use active and empathetic listening

18. ROLE PLAY

19. HOW DID WE DO?

20. Listeners should always strive to create a positive presentas opposed to a negative past

22. Listening is the key element in giving and receiving feedback

23. Tips on Giving Feedback • Be HELPFUL

24. Tips on Giving Feedback • Be HELPFUL • Is recipient open to feedback? (ask!)

25. Tips on Giving Feedback • Be HELPFUL • Is recipient open to feedback? (ask!) • Deal only with changeable behavior

26. Tips on Giving Feedback • Be HELPFUL • Is recipient open to feedback? (ask!) • Deal only with changeable behavior • Deal with specifics, not generalities

27. Tips on Giving Feedback • Be HELPFUL • Is recipient open to feedback? (ask!) • Deal only with changeable behavior • Deal with specifics, not generalities • Describe behavior -- do not judge it

28. Tips on Giving Feedback • Be HELPFUL • Is recipient open to feedback? (ask!) • Deal only with changeable behavior • Deal with specifics, not generalities • Describe behavior -- do not judge it • Describe the impact on you

29. Tips on Giving Feedback • Be HELPFUL • Is recipient open to feedback? (ask!) • Deal only with changeable behavior • Deal with specifics, not generalities • Describe behavior -- do not judge it • Describe the impact on you • Accept your responsibility

30. Tips on Giving Feedback • Be HELPFUL • Is recipient open to feedback? (ask!) • Deal only with changeable behavior • Deal with specifics, not generalities • Describe behavior -- do not judge it • Describe the impact on you • Accept your responsibility • Check understanding

31. You can give caring feedback without a good technique, but the slickest technique in the world will not hide a lack of caring.

32. Tips on Receiving Feedback • Seek Feedback

33. Tips on Receiving Feedback • Seek Feedback • Listen Carefully

34. Tips on Receiving Feedback • Seek Feedback • Listen Carefully • Listen actively

35. Tips on Receiving Feedback • Seek Feedback • Listen Carefully • Listen actively • Listen empathetically

36. Tips on Receiving Feedback • Seek Feedback • Listen Carefully • Listen actively • Listen empathetically • Notice how you are feeling

38. Recap