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Presentation. http://www.tompeters.com/implementation/boyds_slides.asp. We Are In A Brawl With No Rules!. 1 day in 2001 = Year’s trade in 1949, global calls in 1984. Source: Charles Handy, The Elephant and the Flea.

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  1. Presentation

  2. http://www.tompeters.com/implementation/boyds_slides.asp

  3. We Are In A Brawl With No Rules!

  4. 1 day in 2001 = Year’s trade in 1949, global calls in 1984.Source: Charles Handy, The Elephant and the Flea

  5. <1000A.D.: paradigm shift: 1000s of years1000: 100 years for paradigm shift1800s: > prior 900 years1900s: 1st 20 years > 1800s2000: 10 years for paradigm shift21st century:1000Xtech change than 20th century (“the ‘Singularity,’ a merger between humans and computers that is so rapid and profound it represents a rupture in the fabric of human history”)Ray Kurzweil

  6. The technology is here Information technology is now, but just now, capable of revolutionizing white collar work the same way earlier technologies revolutionized the farm and the factory.

  7. E-DMV Retinal Scan ID Eye Test License Vending

  8. Forget>“Learn”“The problem is never how to get new, innovative thoughts into your mind, but how to get the old ones out.”Dee Hock

  9. WHITE COLLAR REVOLUTION

  10. New Work: Core Model White Collar Robots Dilbert Work/Life Balance WWW Database Talent Wars White Collar Revolution

  11. New Work: Core Model White Collar Revolution Dilbert WWW New Employee New Organization Database Talent Wars New Work

  12. New Work: Core Model White Collar Revolution Dilbert WWW PSF 1.0 Brand You Database Talent Wars Wow!Projects

  13. “OK . . . Enough!, So What do I Do”

  14. Departments to Professional Services Firms Managers to Leaders at all Levels Customer Service to Customer Experience Work Assignments to WOW!Projects Employees to Brand YOU Professionals Five Transformations

  15. Departments to PSFs

  16. TheBigDay

  17. 09.11.2000: HP bids $18,000,000,000for PricewaterhouseCoopersconsulting business!

  18. “These days, building the best server isn’t enough. That’s the price of entry.”Ann Livermore, Hewlett-Packard

  19. “UPS used to be a trucking company with technology. Now it’s a technology company with trucks.”Forbes (1-00), on UPS’s $11B spent on IS in the 90s; UPS was Forbes’ “Company of the Year”

  20. “UPS wants to take over the sweet spot in the endless loop of goods, information and capital that all the packages [it moves] represent.”ecompany.com/06.01 (E.g., UPS Logistics manages the logistics of 4.5M Ford vehicles, from 21 mfg. sites to 6,000 NA dealers)

  21. Work Assignments to Wow!Projects

  22. …miles of slack in the system

  23. 70,000 + case studies • Over the last 13 years we have asked over 70,000 business professional to tell us about their personal best leadership experience. Virtually 100 percent of them told us about a project they were part of. • Projects are the birthplace of leaders and leadership.

  24. “The high-impact project is the gem . . . the nugget . . . the fundamental atomic particle from which the new white collar world will be constructed and/or reconstructed. Projects should be, well, WOW!”Tom Peters The Project 50

  25. Wow!Project Nuggets • The Question – Small Ideas Get Bigger • Quick Prototyping – Slow Get Fast • Design – Mundane Things Become Exciting • Small Projects Matter – Ordinary Becomes Wow!

  26. Employees to Brand You Professionals

  27. “The ‘surplus society’ has a surplus of similar companies, employing similarpeople, with similareducational backgrounds, coming up with similarideas, producing similar things, with similarprices and similarquality.”Kjell Nordstrom and Jonas Ridderstrale, Funky Business

  28. When we asked how many organizations do a good job of BRAND INSIDE, brand guru David Aaker replied, “Very Few!”

  29. “You should always realize that your advertising campaign should be a rallying call for your troops. If they don’t feel good about it internally, trash it!” -Jennifer Dorian Vice President of Brand Development, TNT

  30. Customer Service to Customer Experience

  31. The “Experience Ladder” ExperiencesServicesGoodsRaw Materials

  32. 1940: Cake from flour, sugar (raw materials economy): $1.001955: Cake from Cake mix (goods economy): $2.001970: Bakery-made cake (service economy): $10.001990: Party @ Chuck E. Cheese (experienceeconomy) $100.00

  33. “Experiencesare as distinct from services as services are from goods.”Joseph Pine & James Gilmore, The Experience Economy: Work Is Theatre & Every Business a Stage

  34. Ladder PositionMeasureSolutions Success(Experiences)Services SatisfactionGoods Six-sigma

  35. “Customer Satisfaction” to “Customer Success”“We’re getting better at [Six Sigma] every day. But we really need to think about the customer’s profitability. Are customers’ bottom lines really benefiting from what we provide them?”Bob Nardelli, GE Power Systems

  36. What does Harley Davidson sell?

  37. Experience: “Rebel Lifestyle!”“What we sell is the ability for a 43-year-old accountant to dress in black leather, ride through small towns and have people be afraid of him.”Harley exec, quoted in Results-Based Leadership

  38. Again… What does Harley sell?

  39. If you are in the business of selling a product or service and then saying goodbye, you’re days are numbered.Jack Welch Former CEO General Electric

  40. Managers to Leaders

  41. Venturers Wanted!

  42. The Five Practices of Leaders Challenging the Process Inspiring a Shared Vision Enabling Others to Act Modeling the Way Encouraging the Heart

  43. “Communication between leader and constituent is at the heart of everything.”John W. Gardner

  44. The biggest problem with leadership communication is the illusion it has occurred.

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