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Business Intelligence

Business Intelligence. Technology and Career Options. Paul Boal Mercy Health March 23, 2011. Opening Questions. What kinds of jobs does someone do in the area of business intelligence? What does someone working in business intelligence do?

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Business Intelligence

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  1. Business Intelligence Technology and Career Options Paul Boal Mercy Health March 23, 2011

  2. Opening Questions • What kinds of jobs does someone do in the area of business intelligence? • What does someone working in business intelligence do? • What are common tools used in business intelligence?

  3. What do you do in Business Intelligence?

  4. What do you do in Business Intelligence? • Data Governance • Data Architecture, Analysis, and Design • Database Management • Data Security • Data Quality • Master Data Management • Data Warehousing • Reporting • Metadata Management Business analyst Data analyst Data modeler BI developer Data architect ETL developer Report writer

  5. What do you do in Business Intelligence? • Interview users • Understand business problems • Model databases • Analyze data • Integrate data • Write reports • Build dashboards • Share insights • Make the organization smarter… Solve Business Problems

  6. The (sometimes) thankless part… • Data management isn’t important… • First priority is delivering services/products… • Reporting is easy…

  7. Mercy Data Warehousing / Mercy Insight Here’s how easy it is…

  8. COMMON CHALLENGES • Getting access to source data • Working with application teams • Data quality and data stewardship • Master data management • User Expectations

  9. Challenge:Getting Access to Data • Vendor Contract Obstacles • Flexibility of vendor to allow access / support • Cost of building extracts • Technical Obstacles • Legacy systems, programming/system skills • Knowledge Gaps • Knowledge of source system data • Cultural Obstacles • Application team controls access too tightly • Development teams are timid about database access

  10. Challenge: Application Teams • Development Style • You tell me exactly what you want and I'll build it. • Give me the business logic and I'll build it. • Analytical Hubris • This is the way it works; come to find out the data doesn't match. • I assumed that you wanted it like that other extract. • Fear of a down-stream dependency • e.g. • Kronos PR530 • The PICA code

  11. Challenge: Data Quality & Master Data Management • Not analyzing or profiling data contents • Using terms rather than ideas • Building in rules that are too strict • Missing formal data governance policies • Lack of clear data stewardship • Data seen only as operational • http://ocdqblog.com

  12. Challenge: User Expectations • Sometimes, users expect computers to be able to solve problems for them; • Sometimes, users don't want the system to do anything for them. • Rationalize data integration / data warehousing • 80% gathering information together • 20% analyzing and decision making • Web 2.0 versus Enterprise Applications • Enterprise solutions versus departmental control • System Performance

  13. Challenges in Getting Value from Data • Data Usage Survey • 195 data users across Mercy (of 380 surveyed) analysts, informaticists, statisticians, report writers • Top Challenges • Finding the data they need • Performance of the systems they use to access data • Integrity of the data they have access to • Integrating data from multiple sources • Target • 80% using data and %20 getting data1 • Current Efficiency Gap

  14. STAYING FIT • Organizations / Conferences • TDWI • B-Eye-Network • TDAN • Analysts:Gartner, Forrester • Blogs • I'll email you my Google Reader list: paul.boal@gmail.com • Twitter • BI Twitter List • Open Source and Developer Tools • Talend, Pentaho, Jaspersoft, BIRT, Infobright • Oracle, Teradata, IBM

  15. Demonstrations

  16. Business Objects Universe

  17. Business Objects WebI

  18. Dashboard Example

  19. Tools / Resources • Open Source BI • Pentaho – reporting, analytics, integration, dashboards, mining • Talend – integration, data quality, master data • Jaspersoft – reporting, analytics, integration, dashboards • Actuate BIRT – reporting • Open Source Stats/Mining • R – statistics • Weka – machine learning • Databases • MySQL, Oracle, Teradata, SQL Server, Infobright • Teradata University Network • Internships

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