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Charles Barratt Head of Cloud and VDI Solutions

Converged Desktop Reduce Expenditure | Improve Access. Charles Barratt Head of Cloud and VDI Solutions. What’s coming up today?. 2. 3. 1. Converged Desktop. Summary. Company Background. www.intrinsic.co.uk. Company Background. 1. www.intrinsic.co.uk. Established 1999

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Charles Barratt Head of Cloud and VDI Solutions

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  1. Converged Desktop Reduce Expenditure | Improve Access Charles Barratt Head of Cloud and VDI Solutions www.intrinsic.co.uk

  2. What’s coming up today? 2 3 1 Converged Desktop Summary Company Background www.intrinsic.co.uk www.intrinsic.co.uk

  3. Company Background 1 www.intrinsic.co.uk www.intrinsic.co.uk

  4. Established 1999 • Offices in Haydock, Oxford, London and Glasgow • 130 employees with a 2:1 engineering ratio • Financial long term stability • No debt, cash rich • Growth of 454% in last 5 years • Projected Group turnover 2011 £55 million - Counter cyclical • 43% Services blend www.intrinsic.co.uk www.intrinsic.co.uk

  5. The markets we serve Enterprise Public Sector Mid Market • FTSE 100 • 1000+ contact centre • 100+ branch sites • Local Authorities • Health Boards • Police Authorities • Universities & FE Colleges • 100-5000 users • Managed offerings • End to end solutions www.intrinsic.co.uk www.intrinsic.co.uk www.intrinsic.co.uk

  6. IT Advisory Pre-build & Testing Project Management Decommissioning Support & Management Education Services Deployment / Implementation How we can help www.intrinsic.co.uk www.intrinsic.co.uk www.intrinsic.co.uk

  7. Portfolio www.intrinsic.co.uk www.intrinsic.co.uk www.intrinsic.co.uk

  8. The user perspective www.intrinsic.co.uk www.intrinsic.co.uk www.intrinsic.co.uk

  9. Technical capability Management Availability Video UC Networking Virtualisation Contact Centre IPT Server Proliant Integrity Storage Desktop Security Datacentre Security Cloud Security

  10. Converged Desktop “Cloud & VDI” 2 www.intrinsic.co.uk www.intrinsic.co.uk

  11. The Converged Desktop Smartphones Laptops & Netbooks Home PCs “Consumerisation is the single biggest trend affecting corporate IT”

  12. Where’s this all going? CaaS DaaS IaaS 2013 - VDI is set to be a $66B Revenue Market www.intrinsic.co.uk www.intrinsic.co.uk

  13. Do you know your users? • In our experience the churn of students makes it difficult to understand their requirements • There is a big disconnect between what they want and what IT ‘think’ they want • There is a desire not to use hosted messaging and move to a more accessible SaaS delivery (MS or Google) • Where do you think your users want to work? • How do you think your users want to find information on campus. www.intrinsic.co.uk

  14. How do I manage costs? IT Challenges & Priorities How do I effectivelymigrate to Windows 7? How do I take advantage of virtualisation? How do I keep mydata safe andapplications secure? Should I embrace cloud services? How can I preserve and extend my existing investments? How do I ensure my applications are available and can be accessed?

  15. It starts with the user USER TYPES Mobile users Task workers Local VM-based Desktops (Offline) Local Streamed desktops Hosted Blade PC desktops Hosted VM-based Desktops (VDI) Hosted shared desktops Virtual apps to installed desktops Client-side compute Server-side compute

  16. The Need for a Desktop Strategy Data & User Settings Considerations • Application Considerations Data & Settings Primary Desktop Challenge: PC Components are bound together, making hardware & software difficult & expensive to replace • Solution: • Remove the hard wired dependencies and consider the layers independently • Hardware Considerations Applications OS Will consumer devices be allowed on your network? How will you support mobile devices? Hardware How will users access data from different PCs? How will you provide data security on all devices? Is data searchable across PCs, local networks & the cloud? Do you know how many applications you have? How will you manage the application lifecycle? How will you manage the hardware lifecycle? How will you provide access from anywhere? • Operating System Considerations How will you handle migration? How many images will you need to maintain? How can users get to their environment from other PCs?

  17. What’s driving it? Traditional Management Tools & Processes Centralised single instance images Tightly Coupled & Locally Installed 1. Procure 8. Retire User Profile User 2. Image 7. Back-up Apps Profile Desktop OS 3. Secure 6. Maintain Apps Desktop OS 4. Deploy 5. Monitor Client www.intrinsic.co.uk www.intrinsic.co.uk

  18. Simple Benefit • One image of apps & desktops • One password & identity • One instance of data • One user experience – anywhere One www.intrinsic.co.uk www.intrinsic.co.uk

  19. Who in particular is driving this?

  20. Millenials“Students” • Life of a Millenial… • Will never read a newspaper but will be attracted to some (online) magazines • Will never own a land-line phone (and maybe not a watch) • Will trust unknown peers more than experts • Community at the centre of Internet experience • Use IM. Think e-mail is for their parents. • Want everything to move to mobile • Have and want access to multiple devices, but must be simple • Want and expect information to be available at the touch of a button • Want a simple desktop experience that is the same from all devices • Are more likely to utilise cloud services on a daily basis.

  21. What’s the goal? To enable businesses to be agile at the flick of a switch and deliver their ICT service to the optimal location, with a healthy level of ignorance about the technology. www.intrinsic.co.uk www.intrinsic.co.uk

  22. All about users Library Faculty B Faculty A Admin IT single application delivery model qos & governance broker vmware citrix cisco microsoft www.intrinsic.co.uk

  23. Cloud:What’s that then? Our core competencies with a badge tagged to it: Virtualisation, Storage, Security, Services, Servers, Networks By 2012, 20% of businesses will own no IT assets (Source: Gartner) www.intrinsic.co.uk www.intrinsic.co.uk www.intrinsic.co.uk

  24. Rise of Cloud Computing Cloud Computing 80% 80% of Large Enterprise IT Managers are at Least in the Trial Stage for Cloud Computing Initiatives

  25. What Constitutes cloud computing? SOFTWARE AS A SERVICE PLATFORM AS A SERVICE INFRASTRUCTURE AS A SERVICE

  26. It’s a Journey REDUCED COSTS FLEXIBILITY AGILITY MORE MOBILITY EASY TO IMPLEMENT END USERPRODUCTIVITY HIGHLY AUTOMATED

  27. Approach:Keep it Simple 1 2 3 Strategy Development POC Financial Modelling Application Compatibility VDI Assessment Core I/O End User Survey Stakeholder Workshops www.intrinsic.co.uk www.intrinsic.co.uk www.intrinsic.co.uk

  28. Case Study:The Digital Campus Customer Results • Business Agility and Continuity • Management of Centralised Desktops • Access, Data Security • and Compliance User settings Data Application Virtualisation VDI • Secure access to resources whether local or remote • Lower Carbon Footprint – contribute to the universities green initiatives • Extend the life of existing Desktop through VDI • Striving for improved NSS results

  29. The Results • Anywhere desktop access to improve the student learning process • Reduced IT administration through centralisation • Improved central security and stronger governance • Desktop as a service • Applications on demand • Follow me data • Elastic private cloud • Network as a service.

  30. Lessons Learned • Don’t assume you know what your end users want • Don’t run in isolation from the rest of the university it impacts all areas • Ensure that you have a virtualisation strategy defined that is a part of the IT Strategy • Understand your licensing models with smaller vendors you may well be paying too much • Consult with the staff and students – its positive PR • Do undertake in a methodical process • Application work is the most time consuming element but get it right and your implementation is a lot simpler and cheaper

  31. The Numbers - Client Confidential • 1000 desktops and 1000 are being considered for virtualisation: • Hosted Virtual Machines 1:1 - 100 Existing PC’s • Hosted Virtual Machines 1:M – 800 Existing PC’s • Hosted Shared Desktop: 100 • Citrix XenDesktop solution versus the As Is opportunities shows that implementing the proposed solution resulted in a TCO saving of £850, 371 over 3 years: • Net Present Value savings £679,934 • Return on Investment of 76% • Payback Period of 12 months.

  32. Summary Delivering IT as anon-demand managed service. Fusion Managed Users Datacenter www.intrinsic.co.uk www.intrinsic.co.uk www.intrinsic.co.uk

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