FY07 EMCF “Game Plan” Specific Action Steps to Improve Collections

1. FY07 EMCF “Game Plan” Specific Action Steps to Improve Collections Re-Route EMCF Staff to Edits & Denials Document Imaging Faster AR follow up vs. paper retrieval Scan charges from encounter forms Eligibility Extend beyond 60 day GHS interface Charge Scanning Complete ED project MedEx Reviewing use for portion of EMCF patients Call To Action Continued emphasis on correction batches Error reduction to avoid TES Studying TES for improvement ideas Fee Schedule Capitalize on “EHC updraft” for UHC? (3%) More TES Edits for CMOs Reduce Claim Error Count More access to info for direct dept. engagement

2. FY07 EMCF “Game Plan” Specific Action Steps to Improve Collections Re-Route EMCF Staff to Edits & Denials Missing Revenue Correction Batches – any opportunities? How to tell if docs are not submitting? TES Edits – reduce the volume Medicaid Location of Service Medicaid Category of Service Missing Diagnosis Non-Billable Report Published by K Cook Charge Lag What are your expectations? TES impact? Volunteer Physician Issue Still $350k tied up here – but dying MVA Project expansion Proceeds beginning to come in Reduce Claim Error Count Find revenue opportunities

3. Low Revenues: Missed Revenues: Other: Charge Lag TES – which edits and why? How to correct? Correction Batch clues TES edits: Provider #s Non-billables Rpt. Volunteer Faculty Credentialing Rpt Scan-able forms project Chief engagement on issues Cause & Effect: EMCF Weekly / Monthly Reports Direct Mgt. engagement More CMO TES edits are coming: so we need to have a plan of attack

4. Appendix

5. TES Snapshot: EMCF vs. TEC Revenue held in edits – requiring work EMCF BudgetedMonthlyCharges: $9.8M Average Monthly Charges Hitting TES Edits: $1.8M (18%) *Equivalent of $14M of TEC’s monthly charges hitting TES*

6. TES Edits by Category6 Month Trend 42.71% Dx Not Coded 9.13% Missing Dx/ Procedure 2.65% Missing Referring Phys 2.07% Missing Medicare/ Medicaid Provider Numbers The majority of EMCF revenue requires correction of billing-dependent data

7. What do these edits mean? • Diagnosis Not Coded – • encounters received with written diagnosis instead of code • Takes coders approx 7 days to code and confirm • Are physicians missing a box to check? • Are forms needing to have more codes based upon MD utilization? • Correction batch sent back to departments – “can’t read” the handwriting • Missing Diagnosis/Procedure Code – • encounters received without a diagnosis and/or procedure indicated • An essential item required to bill anyone and maintain compliance • “Nothing on the form” – correction batches sent back to departments • Invalid Diagnosis/Procedure Code – • encounters received with an invalid diagnosis and/or procedure code • Handwritten / outdated codes • Is there a training need here? Are physicians aware of these issues? • Requires a correction batch (internal to billing office) to fix • Missing Referring Physician – • encounters received without a referring physician where the payer is Medicaid, Medicare or Blue Cross/Blue Shield • An essential item required to bill these payers and maintain compliance • Have to fill item in on form to get paid