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TRAINING & DEVELOPING EMPLOYEES. Human Resource Management. Activities necessary for staffing the organization and sustaining high employee performance. STEPS TO EFFECTIVE TRAINING. Assessment Development Develop objectives Select method and location Conduct training Evaluate Training.
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Human Resource Management • Activities necessary for staffing the organization and sustaining high employee performance.
STEPS TO EFFECTIVE TRAINING • Assessment • Development • Develop objectives • Select method and location • Conduct training • Evaluate Training
STEP 1: NEEDS ASSESSMENT • Purpose of Needs Analysis? • How would you do that?
Components of Needs Assessment • Organizational Analysis • Determine if training is needed and where • Pressure points • Strategic Changes • Training culture • Task Analysis • Person Analysis
TASK ANALYSIS • Develop initial list of tasks involved in reaching a performance objective • Identify essential tasks • Frequency, Difficulty, Criticality • Emphasize those that affect org. performance • Determine required knowledge, skills or abilities to perform those tasks • How?
PERSON ANALYSIS • Purpose?
Due to inadequate aptitude? Selection Problem Is problem due to lack of ability? Due to lack of skills or knowledge? Training Problem Due to poorly understood or unrealistic expectations? Expectations Problem Due to rewards not being valued? Incentives Problem Is problem due to lack of motivation? Due to rewards not being linked to job performance or nor being distributed fairly? Instrumentality or Equity Problem Due to person not believing task can be accomplished? Expectancy/Efficacy Problem Is problem due to performance obstacles? Provide resources/ remove obstacles PerformanceDiagnosis Model
PERSON ANALYSIS • Who needs training? • Characteristics of trainees • Readiness (basic skills; prerequisites) • Motivation • Solutions?
STEP 2:DEVELOPMENT • Set Objectives • Select methods and techniques
TRAINING OBJECTIVES • Purpose? • Effective Training Objectives:
TRAINING METHODS • On-the-Job • Off-the-Job
Training Methods • Presentation (Lecture; Audiovisual) • Advantages? • Disadvantages? • Good for teaching? • Hands-on (OTJ; Sim.; games; cases; role play) • Advantages? • Disadvantages? • Good for teaching? • Team Building (Adventure & Active learning; Team Train) • Advantages? • Disadvantages?
STEPS TO EFFECTIVE TRAINING • Assess Needs • Development • Develop objectives • Select method and location • Conduct training • Evaluate Training • What criteria should be measured? • How should change be measured?
STEP 3: EVALUATION What criteria should be measured? How should change be measured? • Did change occur? • Was change due to training?
Non-Experimental Designs • After-Only (Case Study) Design Training Measure • One-Group Pre-Post Design Pre-Test Training Measure
EXPERIMENTAL DESIGNS • Two-Group Post-Test Only Design T: Training Measure C: Measure • Two-Group Pre/Post-Test Design T: Pre-Test Training Measure C: Pre-Test Measure