Portfolio Committee on Home Affairs Quarter 3 Performance Report of 2014/ 2015 10 March 2015

1. Portfolio Committee on Home Affairs Quarter 3 Performance Report of 2014/ 2015 10 March 2015

2. Content Overview of achievements and challenges Developments to note DHA outcomes and related strategic objectives Main Achievements: April – December 2014 Progress against Q3 targets per programme Financial performance

3. Overview of achievements (1/2)

4. Overview of Achievements and Challenges (2 / 2) • Main Achievements • DHA officials, in spite of a shortage of specialists, are resolving complex challenges to roll out digital systems and smart ID cards. • The implementation of the visa facilitation partnership is on track; thus improving security and overall management of the process. • Significant progress has been made in establishing the Border Management Agency.

5. Overview of Achievements and Challenges (2 / 2) • Major Challenges • IT networks have not been reliable. Remedial steps were taken. • Load-shedding negatively impacted SITA data and switching centres, leading to non-availability of systems and networks. • Delays in procuring a key service provider has delayed some modernisation projects.

6. Developments to note ( 1 / 4) • IT Infrastructure • The public rightly expects consistent services that are secure when they arrive at any of our 403 front line offices. • The failure of the IT networks connecting DHA offices to back-end systems has a negative impact on services and security. • The smart ID card system and other digital systems being introduced by the DHA require a stable network with sufficient bandwidth. • The Department is considering all options for ensuring that its has access to IT infrastructure that is reliable and supports modernisation. • The options include building on any initiatives that government may be piloting or rolling out to improve networks or introduce e-government.

7. Developments to note ( 2/ 4) • Asylum Seeker Management • Asylum seekers are afforded protection under the UN Conventions that South Africa has signed and included in the Refugees Act. After adjudication and appeals, those asylums seekers whose claims are rejected should leave South Africa voluntarily or be deported. Those given refugee status are accorded rights similar to permanent residents. • Currently, the system is overwhelmed by economic migrants who claim asylum. This is because the Courts have ruled that the DHA gives asylum seekers permits to work or study (Section 22) while awaiting adjudication, as no provision is made for their accommodation or food. • In June 2015 the DHA will engage with the United Nations High Commissioner for Refugees (UNHCR) to discuss how they can assist in meeting this challenge. • The DHA is engaging with various departments that provide other forms of assistance to asylum seekers so as to define a country position.

8. Developments to note ( 3/ 4) • New opening and closing hours for Civic front offices • The new hours for the public will be 08h00 – 16h00. • Office hours for officials will be from 07h30 – 16h30. • There will be two shifts of 8 hours and 7 hours respectively. • (Early shift: 07h30-16h00 and Late shift: 09h00-16h30) • Those officials working a 7 hour shift will provide services on Saturdays, with offices opening to the public from 08h30 to 12h30. • The new arrangement will help ensure that sufficient staff are on duty; and it aligns with the hours worked by staff operating national systems. It also enables managers to conduct daily office readiness assessment and to have morning staff meetings.

9. Developments to note ( 4/ 4) • Initiatives to improve front office service delivery • Linking with the new arrangement for opening and closing hours, a management tool has been developed to ensure that all the 403 front office managers perform daily readiness checks. • A Service Delivery Charter will be published at the beginning of new financial year and it sets out the standards the public should expect from the Department. The Charter also sets out what channels are available for compliments and complaints. • All Senior Management Service members (Directors and above) are annually contracted to spend 5 days per year working in front line offices. This is being enforced and organised so as to extract maximum value for the public and the organisation.

10. Outcome 1: • Secured South African citizenship and identity • Strategic Objectives • All eligible citizens are issued with enabling documents relating to identity and status. • An integrated and digitised National Identity System (NIS) that is secure and contains biometric details of every person recorded on the system.

11. Outcome 2: • Secured and responsive immigration system • Strategic Objectives • Refugees and asylum seekers are managed and documented efficiently. • Movement of persons in and out of the country regulated according to a risk based approach. • Enabling documents issued to foreigners efficiently and securely.

12. Outcome 3: • Services to citizens and other clients that are accessible and efficient • Strategic Objectives • Secure, effective, efficient and accessible service delivery to citizens and immigrants. • Good governance and administration. • Ethical conduct and zero tolerance approach to crime, fraud and corruption. • Collaboration with stakeholders in support of enhanced service delivery and core business objectives.

13. Main achievements : April – Dec 2014 • 514 984 births were registered within 30 days of birth. • 935 031 smart ID cards issued to citizens 16 years of age and above. • Vacancy rate maintained at below 10%. • 95% of IDs (Re-issues) issued within 47 working. • Advanced Passenger Profiling: A total of 2 171 travellers were offloaded or not allowed to depart or travel to South Africa. • A total of 208 000 application were received. 57 873 applications have been adjudicated and Zimbabwean Special Permits issued.(Approved =56 064and Rejected =1 809). • A total 45 780 illegal immigrants were deported from the Lindela Holding Facility and in direct deportations from the provinces.

14. Main achievements : April – Dec 2014 • Cabinet approved the proposed vision for the Border Management Agency of South Africa as a basis for the business case and enabling legislation as work in progress. • A two-phased approach will be used to establish the agency: • a) Transition Phase (January 2015-December 2016) • b) Agency Phase (January 2017 and beyond) • Cabinet approved the relocation of the lead agency role for the Border Control Operational Coordinating Committee from SARS to the Department of Home Affairs from 01 January 2015. • Ports of Entry travellers processed during the festive period is 4.5 million arrivals and departures.

15. PROGRAMME 1 :Administration

30. PROGRAMME 2 Citizen Affairs

37. PROGRAMME 3 Immigration Affairs

46. QUARTER 3 EXPENDITURE REPORT

47. BUDGET VS ACTUAL EXPENDITURE AS AT 31 DECEMBER 2014 • Per Programme. • Per Economic Classification. • Per Sub Programme

48. 2014/15 BUDGET VS ACTUAL EXP: PER PROGRAMME • Notes: • In terms of the linear projection, the Department should be spending at 75% as at December 2014. • The VOTE is spending at 70% which is lower than the linear projectionwhich will pick up in the last quarter of the financial year.

49. 2014/15 BUDGET VS ACTUAL EXP: PER ECONOMIC CLASSIFICATION • Notes: • The additional funding of R600m will also be allocated to Goods and Services for the payment of the self financing items. • The high spending under households is due to leave gratuity paid to employees who pass away or exist the Department through resignations or transfers.

50. 2014/15 BUDGET VS ACTUAL EXPENDITURE: PER SUB PROGRAMME Note: (1) R200m was taken from Finance and SCM to cover the self financing expenditure. (2) High spending in Legal Services is due to payments made in respect of claims submitted from the Department of Justice.