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Business Crisis and Continuity Management (BCCM) Class Session 16. Purpose of the Awareness/Training/Exercising Function. A. Inform and engage all personnel in the planning process at an appropriate level.
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Business Crisis and Continuity Management (BCCM)Class Session 16
Purpose of the Awareness/Training/Exercising Function A. Inform and engage all personnel in the planning process at an appropriate level. B. Inform personnel of their responsibilities before, during, and in the aftermath of disruptive crisis events. C. Provide personnel with the resources and skills they need to meet their responsibilities. D. Test (exercise) the results of their efforts and involvement for the purpose of continual program and plan improvement.
Exercise Program Objectives • A check to ensure completeness and accuracy of plan information and procedures. • Determining the feasibility and compatibility of backup procedures. • Identifying areas in the plan that require modification. • Providing experiential (hands-on) training to personnel in their specific responsibilities. • Demonstrating to internal and external stakeholders the ability to respond and recover. • Maintaining organizational visibility for and support for crisis management and business continuity functions.
An Effective Exercise Program • Whether the exercise has achieved its objectives. • Identifying needed improvements in the BCCM supporting plans, procedures, or guidelines. • Identifying needed improvements in the BCCM program. • Identifying training and staffing deficiencies. • Identifying needed operations equipment. • Identifying the need for continued exercising of the plan and the supporting functions. • And added by the course author: Providing a means of applying the exercise evaluation results for the continuous improvement of the BCCM Programs and supporting contingency plans through an inclusive After Action Report (AAR) process.
AAR Process A focused, post-incident or post-exercise activity to capture objective observations, both positive as well as negative, related to the response operations. The product of the AAR process is commonly referred to as lessons learned to accomplish objective improvements in procedures, assignments, equipment, training, and personnel. The complete AAR process is intended to make sure that lessons learned are transferred into more inclusive and permanent organizational learning and do not become merely lessons observed and then lessons forgotten.
Purposes of the AAR Process 1. Documentation: Establishes a record of evaluating exercise and response activities. 2. Performance findings: Identifies both problems and successes encountered during exercise or actual incident operations. 3. Program evaluation: Analyzes findings to determine the effectiveness of contingency plans and the overall BCCM program. 4. Identifies and supports recommendations for change: Identifies and provides information for consideration in determining changes to contingency plans and all functions included in and supporting the BCCM program. 5. Supports development of a corrective action plan: Once identified changes and interventions are prioritized and decisions are made to implement selected changes and interventions the AAR process supports the development and implementation of a corrective action plan.
