UK Rail with Rail Europe Overview

1. UK Rail with Rail Europe Overview 1

2. Summary • UK Rail : Recent background, facts and figures • The TOCs network • Selling UK Rail : services and fares structure 2

3. UK Rail : Recent background, facts and figures 3

4. UK Rail – Recent Background • Until 1992 • A public system with British Rail, the public, monopolistic rail operator since 1948 • In 1993, promulgation of the Railways Act • Privatisation of British Rail set in motion by John Major's Conservative government • Re-organisation of the rail network : • the establishment of a single infrastructure management company (Railtrack, subsequently Network Rail) in 1994; and • the letting of 24 regional train operating franchises of varying durations from 1996 onwards to service the passenger market. • The franchise network was completed in 1997 : • The franchise network was completed in 1997. Franchises are subject to review and re-award after a defined number of years, which differs across franchises. 4

5. UK Rail – Facts & Figures • The UK rail network is the fastest growing railway in Europe, with passenger growth in excess of 50% since the franchise network was completed in 1997 5

6. UK Rail Organisation • The Railway Act establish a new regulatory framework to oversee the activities of and relationships between the various stakeholders 6

7. UK Railway Organization • Office of Rail Regulation (ORR) : • Regulates Network Rail’s stewardship of the network • Licenses the operators of railway assets and approves agreements and charges for access to the network • Following the enactment of the Railways Act 2005, ORR has also taken over the safety regulation role of the industry • Network Rail : • Owns, maintains and develops the railway infrastructure, including its track, signaling, electrification equipment and structures (bridges/tunnels/level crossings) • Successor organisation to original infrastructure manager, Railtrack • Train Operating Companies (TOCs) : • Manage the provision of day-to-day train services and champion passengers’ interests • They provide and run train services and the majority of railway stations 7

8. ATOC • ATOC • It stands for “Association of Train Operating Companies” • It’s an unincorporated association owned by its members, set up in 1994 by the Train Operating Companies (TOC) formed during privatisation of the railways under the Railways Act 1993. • It’s a body which represents around 24 train operating companies that provide passenger railway services on the privatised British railway system • As the “official voice of the passenger rail industry”, ATOC • Coordinates of joint activities for its members (TOCs) • Manages & promotes of the National Rail brand • Provides support services to travel agents • In particular, on the international markets ATOC is in charge of the distribution, promotion and marketing of the TOC Sales. 8

9. International Markets Specificities • Until 2009 the only British product line to be sold on the international market was the BritRail one, distributed by ACP : • Britrail Passes • BritRail OT (zoned priced) • As of now, the domestic fare range can be sold on international markets and Rail Europe is one of the 3 accredited distributors of this range in its markets. • The domestic fare range is the same as the range offered in UK (with a few exceptions : season tickets and discounted cards) and offers much more competitive prices. 9

10. The TOCs Network 10

11. Travel by Rail in the UK • 15,795 kilometres of track that connect most towns of any size in mainland Britain. • London is the hub of the rail network where there are 14 ‘terminals, from which the principal lines that link London with other parts of Great Britain run. However, more and more companies are offering cross-country routes that means travellers can make a variety of journeys without having to cross London. If travellers do have to change trains in London there are a number of options for travelling around: these include London Underground services, buses and taxis. • There are also a lot of ‘metro’ systems such as the Newcastle Metro, Glasgow Underground and Docklands Light Railway (DLR) in London, and modern tram systems such as those in Sheffield, Manchester, Birmingham, Croydon and Nottingham. • Northern Ireland has its own rail system – Northern Ireland Railways (NIR) has four main routes, radiating from Belfast which serve a number of major cities and towns and some coastal regions. It provides connections with UK ferry services in Belfast and Larne, with airline services at Belfast City Airport. • Finally, there is the Eurostar (passenger only) and Eurotunnel (vehicle with passenger) services through the Channel Tunnel. Eurostar services operate from London St Pancras International and Ashford International stations to Paris, Lille, Brussels and other destinations. 11

12. 12 UK National Rail Network

13. Train Operating Companies • 24 train companies that serve the length and breadth of the UK • The TOCs operate under a license • There are divided in 3 categories : • 9 TOC operate long distance traffic • 6 TOC operate regional traffic • 9 TOC operate London & Southeast traffic 13

14. Long Distance Traffic 14

15. Regional Traffic 15

16. 16 London & Southeast Traffic

17. Selling UK Rail : Services and fares structure 17

18. 18 Services • Train Companies run many different types of trains across the rail network, offering a range of facilities. • All trains are totally non-smoking and offer standard seating. • Some trains offer additional facilities such as: • First Class seating • Catering • Seat reservations • 1st class Anytime tickets provide access to Lounges. • WiFi and power points for laptops and mobile phone chargers are available on some trains. • Modern trains are equipped with visual information displays and automatic announcements are made to keep you informed throughout your journey.

19. Station Facilities • Station facilities in the UK vary but below are a range of facilities that can be found at many of the major terminals: • Pay Phone Tourist Information Office • ATM Bureau de Change • Shops Public WiFi • Trolleys Showers • First Class Lounge Waiting Rooms • Baby Changing Wheelchair-accessible Toilets • Toilets Seating Area • Information kiosk Help Point • Customer Information System Web Kiosk 19

20. Selling Tickets • The full range of fare will be available with Rail Europe • The main exception to this is “Season Tickets” which are only available for sale via TOCs, and discounted cards 20

21. 21 Domestic fare range overview • Main benefits • Local Fare Range, no more zone pricing • More competitive than the former BritRail Open ticket • Pass products still available in BritRail range • Mains limits • 8 travelers max • No groups booking • No Senior or Youth fares, in this case a railcard is required and can only be purchased locally • No Pass holders fares • Good to know • From a technical point of view, Euronet will be connected to the TOC’s distribution system through Evolvi • Evolvi is a technology provider accredited by ATOC

22. Summary of fares types • In the past • Over the years, individual TOCs have introduced their own fares, or used different names to describe generic fare types... • As a result, the fare structure was complex, there were many fares on offer, which was a source of confusion for rail customers. • The fare simplification took place in 2008, terms and conditions applicable to each fare type were standardized, all across TOCs. • There are now just 3 types of fare making it simple.  All the train companies now use the same 3 names to only offer the same 3 types of ticket : • Advance • Anytime • Off-Peak 22

23. 23 Advance: buy in advance, save money

24. 24 Anytime : buy anytime, travel anytime

25. 25 Off-Peak : buy anytime, travel off-peak

26. 26 Retrieving Tickets (1) • All UK Rail tickets are issued as e-tickets / TOD • Travelers will need to go to a station with a TVM (Travel Vending Machine) also called FastTicket or a ticket window in a station • There are 900 Stations with TOD, 400 have TVM • The list of stations will be available on the extranet shortly

27. 27 Retrieving Tickets (2) • To collect the ticket, it’s recommended to arrive at the station at least 20 minutes prior to departure • Customers must have a credit/ debit card plus their confirmation email containing their reference number (PNR). • The Ticket Vending Machine doesn't debit the card but matches the name against the name used for the booking and if the two match, it will print the tickets. • Follow steps on screen of the TVM

28. 28 Seat assignation • Where applicable, travellers must travel in the Class and reserved seat(s) shown on the ticket(s) • Travellers can reserve a seat on many longer distance services and reservations are recommended on busy services • When making a reservation, travellers can request the following: a window seat or an aisle seat

29. 29 Tips • If the ‘Route’ also states ‘and Connections’, travel is allowed on appropriate connecting trains where shown on the ticket(s) or other valid travel itinerary. • If the route shown on the ticket has a †, the ticket includes the cost of travelling between certain London Stations (e.g. between Liverpool St and Paddington) by either London Underground, Docklands Light Railway (DLR) or First Capital Connect (Thameslink Route) services appropriate to the route of the journey being made. • Note: Tickets will only be accepted by London Underground and DLR on the date shown on the ticket (or last day of validity for return portions of Off-Peak Returns) and until 0429 the following day. - Other than to change trains, a break of journey at intermediate London Underground or DLR stations is NOT permitted.- Travel restrictions do not apply on weekends and public holidays.

30. Appendices Explanation of diagram slide 6 30

31. 31 Glossary • Break of journey: Alighting a train and exiting the station at an intermediate stop • Conditions of Carriage: The contract that passengers enter into with Train Operating Companies when they buy a ticket • CoP: Code of Practice for Ticket on Departure transactions • CTR: Customer Transaction Record – a customer’s Ticket on Departure reference • E-ticketing: Rail ticket-less travel • Eurostar: High speed train service directly from London St Pancras International to the centre of European cities such as Paris and Brussels • Evolvi: The brand name of a ticket issuing system accredited for travel agent use • FastTicket: Is the brand name of a national network of Ticket on Departure (ToD) machines. • Interchange Stations: A station where you can catch a connecting train • Metro: A local public rail transportation system, a subway system • Network: Any railway line, a collective term for the Industry as a whole. • Network Rail: An organisation responsible for running, maintaining and developing Britain’s tracks, signalling • system, rail bridges, tunnels, level crossings, viaducts and 17 key stations • NR: Network Rail (RFF UK) • NRE: National Rail Enquiries • NRS: National Rail Standards (for timetable, reservations…) • TFL: Transport for London • TIS: Ticket issuing systems: accreditation from RSP (Rail Settlement Plan) • TOC: Train Operating Company • TOD: Ticket on Departure. A facility which allows clients to collect pre-paid tickets from Ticket Vending machines and Booking Offices • TVM: Ticket Vending Machine