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Patrick Attias Senior Training Manager Patrick_a@rad.com

Patrick Attias Senior Training Manager Patrick_a@rad.com. What is RADcare ? . RADcare is the brand name of RAD’s services to our Partners and end-users It includes Pre-sales Support Technical Support Project Management Training. RADcare Pre-sales consulting.

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Patrick Attias Senior Training Manager Patrick_a@rad.com

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  1. Patrick Attias Senior Training Manager Patrick_a@rad.com

  2. What is RADcare? • RADcare is the brand name of RAD’s services to our Partners and end-users • It includes • Pre-sales Support • Technical Support • Project Management • Training

  3. RADcare Pre-sales consulting • Review and assistance with design and pre-sales tests • Proof of Concept • Tenders • Only via channel partners

  4. RADcare Technical Support • Case handling and escalation procedures • On-site spares • Replacement parts/products • Access to eSupport system • Software downloads

  5. Why Service Programs are so Important? Usage of service and SLA coverage ensure our customers satisfaction 1 2 RADcare packages are offered on a modular basis, enabling carriers/operators to choose the right service package for their needs 3 Typically RADcare is bundled within the partner’s proposal and used to backup the partner’s SLA and service commitments 4 RADcare is essential for carriers and operators to ensure maximum network availability

  6. Basic Services vs. RADcare Services Note: In-depth Technical support require the purchase of at least RADcare-BasicPlus service package (from shipping date)

  7. RADcare Annual Packages • Notes: • NBD = Next Business Day • Enhanced support include: Priority handling; Access to regional and global support centers; Troubleshooting guidance, Configuration assistance; remote connection; replication of application issues at RAD labs. • Enhanced (In depth) Remote Technical support for Demo, PoC, Testing – offered at NO charge for 3 months from shipment date. Item usage must be indicated in the PO

  8. Meeting Strict SLA Requirements

  9. RADcare Training • Regional pre-sales and technical seminars • Training-on-demand – both Face-2-Face and via the web • WBT – Web-based training • RAD University • eLAB – on-line self-directed training • RAD certification

  10. Training – Your Key to Success • On-site & Web-based Training

  11. Training – Your Key to Success

  12. RADcareProject Management • Single point of contact • Project coordination • Periodic meetings • Action item follow-up • Regular progress reports • Test procedure definition • Project specific documentation Customer Partner RAD

  13. RADcare – peace of mind • Pre-sales Support • Technical Support • Project Management • Training RADcare services are your key to satisfaction!

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