Neighborhoods Department Overview Stephanie Burch, Director

1. Neighborhoods Department OverviewStephanie Burch, Director

2. Organization Chart306 Authorized FTE Positions & $52.8 Million Budget (FY 19)

3. FY19 Adopted Budget Breakdown$52.8 Million Budget Data From : October 1, 2018 - August 31, 2019

4. Housing and Community Development Division Manages Housing Initiatives to Advance the Availabilityof Affordable Housing • Provides funding for low and moderate income persons, persons with disabilities or senior citizens • State and federal funding provides grants or low interest loans for the following purposes: • Infrastructure improvements – parks, road resurfacing, libraries, senior centers • Homeownership - Down Payment Assistance – up to $14,999 • Limited Repair Program – up to $55,000 in assistance for owner occupied rehabilitation • Utility Tap In Program • Disaster assistance • Rental development projects • Public service activities • Homeless assistance • Economic development • Foreclosure mitigation

5. Municipal Code Compliance Division Enforces the City’s Zoning Code • Enforces minimum building standards, abandoned vehicles and signage restrictions – we can’t cite “ugly” • Enforcement through inspections and citations – officers also enter Care tickets for City owned right-of-way • Preferably compliance is achieved by the owner of the property • Abatement of nuisance and unsafe conditions • If you are reporting an issue, please enter a Care ticket and follow up with the Chief and Directors

6. Mosquito Control Division ActivitiesRelating to Control of Mosquitoes • Completes proactive inspections as well as responds to service requests for spraying • Must inspect prior to spraying • Protects against viruses spread through 47 species of mosquitoes • Aerial and ground treatments covering over 400,000 acres • Provides outreach and education to the community

7. Animal Care and Protective Services Division Ensures Proper Treatmentand Control of Animals • Provides animal control through enforcement and community education • Provides rabies vaccines, distemper vaccines, and microchips • Community help is needed to maintain “no-kill community” designation (since 2014) and improve quality of life for pets in ACPS’ care • Located at 2020 Forest Street (Riverside area) – hours are Tue-Fri from 12 – 7 and Sat/Sun from 10-6. Hundreds of pets available for adoption, foster, or sleepovers! • Donations accepted / Volunteers always needed

8. Environmental Quality Division Administers and Monitors Airand Water ResourceManagementActivities • Emphasis on pollution control issues and enforcement of environmental laws related to: • Odors, noise, surface water, groundwater, underground storage tanks, hazardous wastes, wetlands and wildlife • Inspection and permitting of emission sites and asbestos removal projects • Water quality monitoring, inspections and emergency response for: • Erosion and sediment control, MS4 stormwater, sanitary sewer overflows, groundwater wells, storage tanks, petroleum clean-up and small quantity generators • EQD Laboratory for analysis of air, water, sediment, fish and soil

9. Neighborhood Services Office Community Engagement • Works with Neighborhood Organizations and Citizen Planning Advisory Committees • Focuses on community engagement, citizen participation and neighborhood improvements • Manages the Neighborhood Organization registration process • Clean It Up, Green It Up • Adopt A Road • 276+ registered neighborhood organizations

10. Consumer Affairs Office • Regulates and enforces City codes regarding Business Regulations, Unfair and Deceptive Trade Practices, Charitable Solicitations, and Human Trafficking Public Awareness Sign/ Outreach • Investigates and mediates complaints regarding consumer fraud and/or protection • Pro-active outreach to educate the community • Issues permits for Ice Cream Trucks, Mobile Food Dispensing Vendors, and Feeding the Homeless

11. City’s Customer Service Center • Operates the Information Desk and posts public notices in the St. James Building (City Hall) and the Ed Ball Building • Processes non-media public records requests • Schedules appointments for Emergency Assistance Program under Parks & Rec Dept, Social Services Division • Ways to reach us: • Call 630-City (2489) • Visit 630city.coj.net • Use the MyJax app on your smartphone • Email 630city@coj.net • Stop in the office on the 1st floor of the Ed Ball Building • Hours of operation are M-Th 8 am-5pm, Friday 8 am-7 pm, Saturday 8 am-12 pm *Please enter all service requests into Care and then follow up with the Division Chief and Directors for updates or emergencies.

12. Foreclosure Registry • Code Enforcement Tool To Ensure Proper Maintenance of Properties In Foreclosure • Chapter 179 requires mortgagees to register properties that are in foreclosure • $250 initial registration fee and an annual renewal fee if the property is still in foreclosure • The Registry collects mortgagee or property management information, which can be used to help resolve code enforcement issues. • Revenues collected help fund the following programs: • Foreclosure Mediation • Community revitalization efforts such as mowing, board-ups and demolitions • Appraisal gap financing • Neighborhood Matching Grants • CommUniverCity • Communication/ Education Tools • Landlord Training

13. Questions? Contact Information: Stephanie Burch, Director Direct Line: (904) 255-8902 Cell: (904) 580-1072 StephanieB@coj.net Bryan Mosier, Operations Director Direct Line: (904) 255-7005 Cell: (904) 322-9458 bmosier@coj.net