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Failure to Communicate: Challenges in Implementing New Technology on Business Process

This presentation highlights the challenges faced when implementing new technology in business processes. It discusses common pitfalls, the importance of communication, understanding business needs, leadership, and realistic expectations. The presenter provides a five-step plan for success and emphasizes the need for clear requirements and a capable team. The session concludes with the importance of making change a habit.

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Failure to Communicate: Challenges in Implementing New Technology on Business Process

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  1. Failure to Communicate: The Challenges of Implementing New Technology on the Business Process d-Wise Technologies Chris Decker Vice President, Life Sciences Practice

  2. Overview • Defining the Problem • Technology alone cannot solve the issues • Common pitfalls with technology adoption • Plan for Success • 5, 6, 12 steps to success… • Communication • “More bees with honey then vinegar”

  3. Problem: Not Understanding Business Needs • Disconnect between management and the workers • Must articulate the requirements The system shall run SAS code

  4. Problem: Lack of Leadership • Issue 1: Lack of clear vision • Sold on marketing brochures • Don’t immerse in the business • Issue 2: Can’t communicate vision • Not using the right ‘language’ • Not communicating enough • Issue 3:Lack of Follow-up • Day after production is just as important

  5. Problem: Unrealistic Expectations • Need to understand the adoption curve Success Expectation Status Quo Productivity Failure

  6. Problem: Wrong Team Early Majority Early Adopters Late Majority Innovators Laggards

  7. Five Steps to Success

  8. Step1: Communicating the Vision “tell your audience what you are going to tell them, tell them, and then tell them what you told them” and do it again, and again, and again…

  9. Step 2: Defining the Right Team Focus on these groups Early Majority Early Adopters Late Majority Innovators Laggards

  10. Step 2: Defining the Right Team

  11. Step 3: Initiate Action Plan • Define a Project Charter (Iterative!) • Goals and objectives • Roles and Responsibilities • Communication matrix • List of tasks and associated timeline • Jump in the deep end!

  12. Step 4: Get Small Wins Early • Change is too LLOOONNNGGG…… • Identify quick wins • Use the concept of agile • Prototype, prototype, prototype

  13. Step 5: Make Change a Habit • Part is that always forgotten… • Spaced Repetition

  14. Summary • Keep the Pitfalls of Failed Projects in Mind • Lack of Understanding • Fractured Leadership • Unrealistic Expectations • Wrong Team • Focus on the Success Factors • Clear and Unambiguous Requirements • Define the Right Team • Initiate an Action Plan/Small Wins • Make it a Habit

  15. Success!

  16. Questions?

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