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Customer service

Customer service. By Trey Damico. Type of customers. Argumentative Impatient Leave-me-alone Irritable/Moody Insulting Complaining Domineering/Superior Suspicious Slow/Methodical Dishonest. How to deal with them. Argumentative: You should ask polite questions.

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Customer service

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  1. Customer service By Trey Damico

  2. Type of customers • Argumentative • Impatient • Leave-me-alone • Irritable/Moody • Insulting • Complaining • Domineering/Superior • Suspicious • Slow/Methodical • Dishonest

  3. How to deal with them. • Argumentative: You should ask polite questions. • Impatient: When you talk to them you got to agree on a common point. • Leave-me-alone: If they don’t want your help give them there space. • Irritable/Moody: No matter how mad they make you, you have to stay positive. • Insulting: Be neutral, with your body to.

  4. How to deal with them. (continue) • Complaining: Respect their thoughts, listen actively • Domineering: Let them have their say, compliment them • Suspicious: Demonstrate good service • Slow: Be sure not to overwhelm, give them space and simply choices • Dishonest: Don’t jump to quick conclusions or accusations

  5. Wordle

  6. Dialogue • B: “Thank you for calling T-Mobile, this is Beth speaking, how may I help you?” • N: “Hello, my name is Nick and I want to dispute a charge on my statement.” • B: “What is the amount of the charge?” • N: “It was the purchase I made on the 29th of February for the amount of $258.00.”

  7. Dialogue (continue) B: “Why are you disputing this charge?” N: “The seller promised to deliver the merchandise in 3 days but I never received the merchandise.” “I would like you to credit my account.” B: “For you to dispute your charge and for us to credit you account, you must write us a letter explaining what happened.” N: “OK,” “thank you.” B: “Thank you for calling T-Mobile, have a wonderful day.”

  8. Citations • Google images. • Wikipedia. • Google.com

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